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+1 for GLPI, using it as the asset manageent backbone and it's APIs for the custom web interface that front desk uses.

We ended going with M-Disk for critical retention files that we're legally obliged to keep. I don't know if they'll last the claimed 1000 years but they should certainly last longer than me being relevant.

So much this. That's why I have no problem letting bad processes fail. If IT aren't included during the creation of a process don't expect to include them after.

Glpi is awsome for asset management. Not sure it would work for onboarding for us but happy it works for you. Love to hear about open source in the wild.

Finally pulled together the 20 odd spreadsheets individuals were using into a single DB and some php. Needs some polishing but secretaries enter the data once including onboarding date and everyone gets an email when they have to action something. Each department has their own todo page that the emails link to. Upload options for required certs, WHS etc, living the dream. It only took a couple of years. Finally we know about people starting when front office knows instead of home time the day before they start with a 'starting tomorrow morning, have a laptop ready' email.

I use it to turn potential HR meetings into a passable email.

My boss hates when he asks how long it will take and gets a how long us a piece of string. How the hell should I know if it's a completely novel issue? To 'what are you going to do' he just get a 'Or a leave it with me I'll get it sorted'. If there's any further concerns it's 'top prioity' if it's particularly bad 'whole team's working on it'. Gave up trying to describe what I do years ago.

As Lionel Richie's Stuck On You starts playing in the background.

Got a pair of servers and some storage for 25% more than the budgeting quote for the same kit last year. Got a requote with half the flash storage to save some $ and the quote came back 1k less because the servers had gone up 5k each in 4 days. Decided to go with the original quote.

80k budgeting server quote last year, 105 a few weeks ago, re-quoted 4 days later to remove some flash storage to bring the price down... 104 because the two servers in the cluster had gone up 5k each that week. We stuck with the 105 quote and I processed that purchase like my arse was on fire.

I can't help but think of the Family Guy version whenever i hear the question. [https://youtu.be/2q6rndPvFcI?t=3](https://youtu.be/2q6rndPvFcI?t=3)

I've been trying for decades to automate my job and AI hasn't gotten me any closer.

But how do you get the AI to make sure the user has plugged it in?

Hey I'm pretty sure that if i lost internet that I have the required skill set to get the internet working again. To be fair if the site lost internet connectivity it would be a very high priority to get it up again anyway because everyone other clown it the circus also needs to look up all the things. We're all just one major internet outage away from a major skills shortage.

Always framed around a TCO that specifies life cycle. Includes warranty costs, assumption around acceptable attrition or failure rates etc. All risks have associated treatments in writing. If your at the sort of place that likes to get a little loose about replacement cycles then write up what the reasonable consequences of failing to cover a replacement cycle is and it's flow on effect. Go as ITSM as required. It may not help from being underfunded but at least it's all in writing if it goes pear shaped.

So happy I'm in a position where I can say send me stuff in the format I require or your ticket goes to the bottom of the pile. Never had a problem with people sending txt version of things when I ask for them.

Your partner just wants to hear if it was good or stressful. I don't bore my wife with details it's just yep had a good one , managed to smash a few things off the list. Or well that was awful. I had to deal with person X being clueless about what they wanted and assumed a 3 hour task would take 5 minuets then went crying to thee boss etc. You're bonding on an emotional level not a technical one.

We've got a running 486 2/66 at work. It has Encarta 95 on it and Word 6 so that you can do all the learning. What is this internet you speak of?

I'm at a K-12. Middle school students are hard on equipment. It's not about the number it's about explaining to a parent that "just" a USB port will cost them $250 provided the third party shop can fix it otherwise it'll cost a new Chromebook.

Should be standard. We buy the model of Chromebook we do because it has two USB charging + data ports for when, not If, the children destroy them. One is on a cheap daughter board. Single USB on the main board is an instant disqualifier for us.

I use it a bit on planning, it doesn't always bring new ideas to the table but takes a second and sometimes surprises you. The odd script prototyping etc as already mentioned. On the larger project side I've brought together a bunch of janky spreadsheets across the site into a janky web server with SQL backend. It's less janky that it would have been if I'd coded it myself and developed much faster. I put function over form and don't have the free time for nice looking css so my pages are usually not pretty but with the LLM I can just throw an example style at it and say make it all fit with this look. Nice to have all the data accessible at any time and actions performed at data entry time rather than relying of email notifications that may or may not happen. Need a summary of who's on or off-boarding, here's a link and where everyone is up to. Same for a whole lot of other data that was held by different secretaries in spreadsheets across the site. so much nicer than the usual email shot gunning to get the information needed do basic tasks. I've also made a page that use's APIs in our asset management and tracking (2 systems) to get quick access to commonly asked questions from a single page. Also made a custom front end for the ticketing system to streamline our workflow that integrates into that. Saves helpdesk support some time jumping through multiple systems. Thanks Claude. It's just been a significant time saver, but yes usual warnings. Don't use it to do stuff you don't have any idea about etc. My only annoyance has been to it's ability to rapidly make working prototypes resulting in leadership going awesome that's done, next idea... Noooo that just a sketch out, it still needs lots of work and feedback from actual people on if it's fit for purpose, and an patching process, and... To be fair that's always been a problem though, and it's not an AI one.

The blinker fluid equivalent in IT is the box of pixels. Don't let them cheap out on just the RGBs, you need to get the black pixles as well incase you get lit pixles.

Yes my boss hears "I'm not good with computers" as "I'm not good at my job" so fortunatly I dont hear that one much. Computing skills have been on every damn job description for longer than all but a handful of people have been here and they have no damn problems using systems way more complicated than your email Brenda.

A tossup between being asked to put a personal karaoke machine on our enterprise network because it 'needed internet" Pre-hotspot days and of course it only supported PSK. Request denied to much huffing. That and an extended chat with someone about how I could not support them with a piece of software that I'd never heard of and don't have licending information for, and that they should use the industry leading alternative that we've already bought and installed. 'But I just need to...' Mate you just need to RTFM and not call me, I can't help. Thats not unheard of it was just the persistance of the clown to pigheadedly undermine his own goals when there was a better alternative available that he could get help with.

Lots of comments, but the 'trial' is the new normal, not a trial. It's never a trial unless you get in writing what a failure of the trial looks like and what would trigger a return to current.

More like can you take a look at the fridge, it's not staying cold. It might need re-gassing or something and give it a clean out while you're at it. Oh and fill up the coffee machine too, the app says it's getting low.

Yea, i draw the line at anything not able to be given an IP address. Although these days that's not as clear a line as it used to be either.

I'm in a large school environment. It's either SCCM or handing over control to the education department who does no give a rats arse about our needs as a site let alone our tech environment. I'd be looking to move away from Windows if I was moving away form SCCM.

You guys have a 6 year ago disposal process? I'm jealous.

Thankful I live in a country where you have to be licensed to do power or data less you face large fines and X100 fines for the business.

Similar problems and leadership wasn't happy with the various signatures people came up with. I did the HTML, base64 image thing etc but still didn't trust end users so made a page they could put their details into that generated a preview a had a big copy to clipboard button pop up. They just had to go to their mail client signatures a hit paste. We've finally got good consistency and compliance. To be fair, I don't think people were being intentionally creative. Unexpected things just happen, and then they try to fix them and get to the point of meh, close enough.

That's my pet peeve. Every time, it makes me want to respond, I'm sorry for the emotional turmoil this situation has caused, and the matter has been referred to a wellbeing team member. I hope you're able to stay strong during these harrowing times.

This is the thing I hate about Apple products. I fully support the idea that I should be able to throw shade at the product I am using. I don't care about what you're a fanboy of, fuck Microsoft an any other fucking software I have to support!

In operation 8. Not doing anything, yea I'm not counting those.

I have this lovely place I go to, terrible phone coverage, but a lovely spot to vacation.

Tom Lehrer, in his song about WWIII, said, I'll see you later when the war is over, an hour and a half from now.

Shit, I've got an Acer spin. Where does that leave me?

Yep, the great thing about standards is that there's so many to choose from.

It's not about the number of unread emails in my inbox it's about how many rules I have applied to sort them neatly into folders of unread emails.

Yep, personal best for being stopped with 'could I just ask a question' between office and destination is 6.

No machine is replacing me. They don't make machines specifically to do nothing.

The more obscure the fact behind a joke the sweeter it is when it lands.

In my extensive education of growing up watching Loony Tunes and Disney you are correct.

Billy Connoly told it as wire brush and Dettol. (Lysol for the Americans) The wire bush is rough enough, but the Dettol would sting.

It's like the rainforest. You change one little thing, and the whole lot comes tumbling down. You don't want the rainforest to die, do you Jen? IT crowd quotes aside, I like your analogy. I'm imagining my co-workers as hungry, hungry catapillars.

Fortunately, I work for a boss who hears "I'm not good with computers" as "I'm not good at my job." I never have to deal with that line. Offering end of day training sessions has also been a good motivator for people to Google the question. Although there is one leader who likes to email screen shots with red circles, no context, and "what's this?" As the subject.

Try again. that's not a grammar correction. You accused me of being the type that would kill a baby. I was politely pointing that out.

You've mistyped the first words,'Are you' as You're. You don't start a preposition with an accusation. I'm more of a person who would work to get that baby into art school. Killing baby Hitler is still a classic, although I've never really been interested in scifi premises for moral questions. There's enough to cover in the real world.

That my wife gave me before she sent me out to the porch.

Sorry, I don't see any mention of trolleys in your reply. I'm more interested in it as a moral question than a legal one. You do raise a good point about others in the company, perhaps having some responsibility. So you'd argue that more people should have been shot for not pulling the leaver over money, interesting. Or am I misreading that, and you'd let the trolley run over the people instead of the money because they didn't read the being tied to a tram line policy?