TerrorToadx

Senior IT folks: What do you dislike about your Help Desk guys?

Posted by Relevant-Injury3791@reddit | sysadmin | View on Reddit | 697 comments

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TerrorToadx@reddit

You can’t train people for every single possible scenario that can pop up in a helpdesk lmao, get real

Senior IT folks: What do you dislike about your Help Desk guys?

Posted by Relevant-Injury3791@reddit | sysadmin | View on Reddit | 697 comments

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Most posts here are ”escalating without troubleshooting” how is that lack of training or poor management? It’s not hard to google an issue and/or use common sense such as restarting the pc or reinstalling an application..

SecureBoot "Firmware_MissingKEKInPackage" - I assume I'm screwed and need new hardware?

Posted by segagamer@reddit | sysadmin | View on Reddit | 9 comments

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TerrorToadx@reddit

Idk what supermicro is but yes you can download the new KEK cert from Microsoft and install it in bios

What options do you employ to help ensure employees are locking their computers?

Posted by brohemoth06@reddit | sysadmin | View on Reddit | 222 comments

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TerrorToadx@reddit

Management issue bro. They need to be on people’s asses for this.

What options do you employ to help ensure employees are locking their computers?

Posted by brohemoth06@reddit | sysadmin | View on Reddit | 222 comments

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TerrorToadx@reddit

This + managers enforcing manually locking the PC when going afk. Teach them the win+L shortcut. Give them shit if they don’t lock.

Any thoughts on the different secure boot certificates?

Posted by sccmjd@reddit | sysadmin | View on Reddit | 11 comments

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TerrorToadx@reddit

You are overthinking this. Set your AvailableUpdates regedit value to 0x5944 and be done with it. There is also a GPO for this.

Weird slow boot issue

Posted by blinky4311@reddit | sysadmin | View on Reddit | 9 comments

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TerrorToadx@reddit

Replace it and move on with life man, these things are not worth the time

VMware - SecureBoot errors

Posted by monkonfire@reddit | sysadmin | View on Reddit | 13 comments

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TerrorToadx@reddit

You need to manually update the PK and KEK cert in the VM BIOS, on each VM. Article: [https://knowledge.broadcom.com/external/article/423893/secure-boot-certificate-expirations-and.html](https://knowledge.broadcom.com/external/article/423893/secure-boot-certificate-expirations-and.html) Guide: [https://knowledge.broadcom.com/external/article/423919](https://knowledge.broadcom.com/external/article/423919)

Need an MSP in melbourne where do I start?

Posted by Duskygirl00@reddit | sysadmin | View on Reddit | 21 comments

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TerrorToadx@reddit

/r/msp

Newer IT Admin Trying to Turn On BitLocker for 300+ computers

Posted by drewwhose@reddit | sysadmin | View on Reddit | 152 comments

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TerrorToadx@reddit

You can’t enable BitLocker with GPO, only tell it which settings to use. Using a script to enable it is correct.

Help with Service Desk Team Leader interview prep - what questions should I expect?

Posted by AvailableNectarine73@reddit | sysadmin | View on Reddit | 25 comments

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TerrorToadx@reddit

Try reading OP

Help with Service Desk Team Leader interview prep - what questions should I expect?

Posted by AvailableNectarine73@reddit | sysadmin | View on Reddit | 25 comments

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TerrorToadx@reddit

He’s team lead not a tech..

Replacing on-prem fileserver with Sharepoint.

Posted by ObjectiveApartment84@reddit | sysadmin | View on Reddit | 151 comments

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TerrorToadx@reddit

Yup. From [https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa#numberitemscanbesynced](https://support.microsoft.com/en-us/office/restrictions-and-limitations-in-onedrive-and-sharepoint-64883a5d-228e-48f5-b3d2-eb39e07630fa#numberitemscanbesynced) : "For optimum performance, we recommend syncing no more than a total of 300,000 items across your cloud storage. Performance issues can occur if you have more than 300,000 items, even if you are not syncing all items. Support for syncing up to 1,000,000 items per sync instance per device is available in public preview for Windows. This preview does not support virtual desktop infrastructure (VDI) environments."

Replacing on-prem fileserver with Sharepoint.

Posted by ObjectiveApartment84@reddit | sysadmin | View on Reddit | 151 comments

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TerrorToadx@reddit

Hf with sync issues

Interviewing for Systems Engineer/System admin role- What should I expect?

Posted by Master_Sea295@reddit | sysadmin | View on Reddit | 15 comments

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TerrorToadx@reddit

I think you can expect questions about: Virtualization: VMware (vSphere/vCenter) Backup: Veeam Cloud/SaaS: Office 365, Azure, Exchange Online, Teams Infrastructure: Physical and virtual server management

Ticketing system plan

Posted by MisterPuffyNipples@reddit | sysadmin | View on Reddit | 39 comments

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TerrorToadx@reddit

Then you create it..

Some help for a newbie

Posted by Enosmaa@reddit | sysadmin | View on Reddit | 23 comments

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TerrorToadx@reddit

Lol math is next to useless in sysadmin, who tf cares about that? Like yea some math logic applies in PowerShell but not much..

#noobquestion How to finally automate Windows Update for free?

Posted by Commercial-Fun2767@reddit | sysadmin | View on Reddit | 49 comments

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TerrorToadx@reddit

Surely you can powershell this?

I am going to get fired today. I accidentally sent a shutdown loop to the entire company.

Posted by ExoticAd1059@reddit | sysadmin | View on Reddit | 761 comments

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TerrorToadx@reddit

Well, your prompt is probably the issue. I gave chatgpt this and it gave me a 5min timer: ” I want to make a gpo that shuts down all pcs at 8pm”

New junior systems admin. Lots of questions. Best forum?

Posted by DemonEggy@reddit | sysadmin | View on Reddit | 71 comments

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TerrorToadx@reddit

I use chatgpt pretty much daily and honestly it’s pretty great most of the time. If it says something sus or I need more info I will google to check online discussions.

Secure boot confusion (of course)

Posted by evil-scholar@reddit | sysadmin | View on Reddit | 7 comments

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TerrorToadx@reddit

Check for event id 1808 under System. If it exists you’re gucci.

what is the worst infrastructure decision your team made that you are still living with

Posted by Low-Egg-6764@reddit | sysadmin | View on Reddit | 357 comments

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TerrorToadx@reddit

[https://learn.microsoft.com/en-us/answers/questions/2168474/should-i-be-migrating-file-servers-to-sharepoint-o](https://learn.microsoft.com/en-us/answers/questions/2168474/should-i-be-migrating-file-servers-to-sharepoint-o) you will get sync issues eventually and you do not want to deal with that

Migrating from AD to Cloud - Where should my Accounts Lie?

Posted by Moisttwoillete@reddit | sysadmin | View on Reddit | 11 comments

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TerrorToadx@reddit

If you’re already using MS services, why would you not use Entra ID..??

Trying to display more domain users on the logon screen (bottom left) on Windows 10/11

Posted by Substantial_Tough289@reddit | sysadmin | View on Reddit | 36 comments

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TerrorToadx@reddit

My guess is lazy users that cba typing their login name lul

Administrator privileges

Posted by gabmem@reddit | sysadmin | View on Reddit | 17 comments

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TerrorToadx@reddit

Bro is trying to pirate office on his work pc jfc

Computer Stuck on HP Wolf Security Screen

Posted by One_Lime3561@reddit | sysadmin | View on Reddit | 6 comments

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TerrorToadx@reddit

This is an issue for your IT department, not Reddit. They can start by updating BIOS..

Employee passed away two weeks ago. Account is still active. HR says we can't touch it until legal signs off. Legal says they need the death certificate first. Anyone dealt with this?

Posted by BeneficialLook6678@reddit | sysadmin | View on Reddit | 396 comments

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TerrorToadx@reddit

By HR? Doubtful. Security and IT wants a pw reset. I don’t think anyone will rat them out if they happen to stumble upon a log lol

Employee passed away two weeks ago. Account is still active. HR says we can't touch it until legal signs off. Legal says they need the death certificate first. Anyone dealt with this?

Posted by BeneficialLook6678@reddit | sysadmin | View on Reddit | 396 comments

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TerrorToadx@reddit

They won’t know if you reset the pw lol

How many users do you support?

Posted by Factorviii@reddit | sysadmin | View on Reddit | 120 comments

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TerrorToadx@reddit

0. I work with servers only.

shutdown /r /t 0

Posted by oversizedmoosecalf@reddit | sysadmin | View on Reddit | 244 comments

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TerrorToadx@reddit

Something seems to be overriding /t 0. Works fine for me. Some GPO perhaps?

CA policy requires corporate network. VPN requires CA to pass. How is anyone solving this

Posted by Economy_Passenger296@reddit | sysadmin | View on Reddit | 31 comments

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TerrorToadx@reddit

Users need vpn to access corp network. But they also need corp network to access vpn. This makes no sense. Exclude vpn from CA.

What's your post-incident documentation process? Ours takes forever.

Posted by ReachPuzzleheaded702@reddit | sysadmin | View on Reddit | 48 comments

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TerrorToadx@reddit

We had dedicated incident managers who did this crap for us when I worked at an msp.

How do you answer questions for which an answer doesn't technically exist

Posted by Educational_Sink_535@reddit | sysadmin | View on Reddit | 51 comments

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TerrorToadx@reddit

”Heh, technology am I right?” Always works lol

How do you answer questions for which an answer doesn't technically exist

Posted by Educational_Sink_535@reddit | sysadmin | View on Reddit | 51 comments

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TerrorToadx@reddit

Teams thing is just a MS issue. Just tell the user it needed more time to sync.

Tracking users in non-integrated apps

Posted by G3rmanaviator@reddit | sysadmin | View on Reddit | 29 comments

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TerrorToadx@reddit

Juste use a checklist for all systems?

I'm desperate

Posted by Sad_Mastodon_1815@reddit | sysadmin | View on Reddit | 259 comments

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TerrorToadx@reddit

Warranty still on it? Just replace it lol

Windows 11 Bitlocker and HP BIOS/UEFI Firmware Updates via Windows Update

Posted by americanconstitution@reddit | sysadmin | View on Reddit | 28 comments

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TerrorToadx@reddit

🤓.

Helpdesk right now — Manager told me I could become a SysAdmin, but I do not know if I should believe it

Posted by ImainKled@reddit | sysadmin | View on Reddit | 43 comments

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TerrorToadx@reddit

We don’t know where he lives. Throwing out salaries without including the country is so fucking pointless.

Need help with Windows in-Place Upgradation

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TerrorToadx@reddit

Contact the application vendor, check if their app is supported on 2025 and if there are any precautions to look out for. Take a backup, perform the update

Are we understaffed?

Posted by bigmac______@reddit | sysadmin | View on Reddit | 261 comments

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TerrorToadx@reddit

That is delusional thinking honestly. OP is understaffed but this is bullshit lol

What should I do?

Posted by OEveZ@reddit | sysadmin | View on Reddit | 7 comments

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TerrorToadx@reddit

What do you mean ”finished” helpdesk?

I made the mistake of oversharing at work.

Posted by shiraco414@reddit | sysadmin | View on Reddit | 19 comments

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TerrorToadx@reddit

Ai slop

Best way to transfer software update files on healthcare instruments without a USB?

Posted by Dismal_Yogurt3499@reddit | sysadmin | View on Reddit | 106 comments

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TerrorToadx@reddit

We use CD/Dvd

Best path to a 100% remote, high-paying IT job?

Posted by saradata@reddit | sysadmin | View on Reddit | 26 comments

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TerrorToadx@reddit

Be a senior architect with 10 yoe in a specialized field. Glhf

Moving from an IT support specialist position to system admin

Posted by First-Theory8435@reddit | sysadmin | View on Reddit | 23 comments

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TerrorToadx@reddit

It’s not the same thing if ”support specialist” is just end user desktop support…

Interested in becoming system admin. what can i do to accelerate my learning?

Posted by After_Experience6427@reddit | sysadmin | View on Reddit | 12 comments

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TerrorToadx@reddit

Learn Powershell

I understand it now

Posted by troy57890@reddit | sysadmin | View on Reddit | 257 comments

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TerrorToadx@reddit

1) Send them back 2) Shit sucks, but better start now than never.. 3) Assign the tickets to the correct department 4) No ticket no work 5) "We/I don't support this"

Just watched our prod database crash and burn because no one was monitoring it. Why do companies still do reactive IT?

Posted by Heavy_Banana_1360@reddit | sysadmin | View on Reddit | 165 comments

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TerrorToadx@reddit

So what have you done to remedy this issue? Zabbix is free…

Welp, I got an offer for another job.

Posted by literahcola@reddit | sysadmin | View on Reddit | 172 comments

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TerrorToadx@reddit

More experience with infrastructure will make you more money in the long run… think about it man

Welp, I got an offer for another job.

Posted by literahcola@reddit | sysadmin | View on Reddit | 172 comments

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TerrorToadx@reddit

Downgrade