How many users do you support?
Posted by Factorviii@reddit | sysadmin | View on Reddit | 101 comments
I was gonna make this a poll but saw it was disabled.
I support about 78k people, and the IT dept is around 2k. My focus is windows endpoint but I will be pulled into any project my manager deems necessary.
zerolagaux@reddit
Solo, 150 staff.
LonestarPSD@reddit
2000 employees and about 11,000 students at any given time
katzners@reddit
100 users, 1 admin
TheJesusGuy@reddit
40-50, Solo.
Witte-666@reddit
Education, 2200 users supported by four jack-of-all-trades and two administrative staff. We handle everything ourselves, including laying cables and splicing fiber, with no outsourcing except for the website.
unstopablex15@reddit
so each person is supporting like 40 people (80k/2k=\~40)? i'm confused
LoneCyberwolf@reddit
Less than 20.
Coldsmoke888@reddit
Close to 200k users globally; L2 generally 1:300 ratio and the individual business units.
L1 and L3 is MSP.
Being wedged in between MSP creates a ton of access control and knowledge blocks. Went from internal L1 and L3 a year ago; getting better but we’re still a small fish in a big pond.
postbox134@reddit
Level 3 MSP for 200k sounds awful
SideScroller@reddit
Only acceptable if pay is also 200k
okcboomer87@reddit
400 users to 3 IT.
CollegeFootballGood@reddit
That’s insane to me. What kind of company?
Factorviii@reddit (OP)
medical
Dawn_Kebals@reddit
Solo medical application analyst. About 800 users, 10 applications. Help.
NakedCardboard@reddit
About 4,000. We have a sizable development staff and a cloud team that looks after servers. Helpdesk itself is 4 people.
Hexnite657@reddit
18 lol
Micketeer@reddit
About 2000 end users (5 admins in total). Running national supercomputers. It includes maintaining cooling, hardware, OS, VMs, services, building scientific software, developing new websites and scripts and all user support.
Brandonb210@reddit
Our team is 6 people, currently sitting at just above 1100 users
The_Vore@reddit
Around 200. Team of 4 - 2 techies, a manager and an apprentice.
Manufacturing and distribution - site needed modernising badly, there's never a dull moment!
Xenoous_RS@reddit
65 people. Sole sysadmin, IT manager, help desk, desktop support guy.
Dua_Leo_9564@reddit
8 HDs (including me), 4 warehouse, 4 network and 8 security. 2000\~ employee
carldp1989@reddit
Team of 3 getting a 4th Internal staff 120 But we also handle external application support
bex10110@reddit
When you guys say “just me” or “2-3 of us”, what roles are you including and not including? Is that 2 people for all of sys admin, network admin, security, help desk, etc? Or are you leaving out other IT teams? Are you leaving out an msp that manages your network or servers? I’d like more details.
carldp1989@reddit
When I was in a 2 person team we fluctuated between 300 to 1000 users it was just the 2 of us for all things IT and Security.
No msp and no other IT teams
TT_Sol@reddit
The last company I worked at before going freelance was 175,000 employees across 52 countries. The IT department was around 2500 employees.
KalistoCA@reddit
We run a ratio of 600:1 they say it’s 300:1 however up to 599 it’s all me
Clydicals@reddit
Zombie-ie-ie@reddit
I’ve been with my company for a decade and would not know how to answer this question. Server count? Absolutely. But have no clue what the user count would be. Different roles for different soles.
Krazuel@reddit
600k internal I suppose, but definitely a small cog in the overall IT support machine.
TerrorToadx@reddit
Existing-Strength-21@reddit
Sounds nice. At my last job I started out like this, then someow got hunted in to MDM as well as infrastructure. New company is full cloud and infrastructure needs are generally low, so stuck in MDM land a fair bit again. But moving back to more infrastructure whice is nice.
2.5k-3k users.
IT is split in to support (8 or 9 people) and admins (5 people)
R3luctant@reddit
Just a bit shy of 300, 4 people.
woodburyman@reddit
300, 2 people including myself. Manufacturing with a heavy reliance on technology. It's hell.
shrimp_blowdryer@reddit
What kind of company
R3luctant@reddit
Hospital, we do not manage the EHR.
electricpollution@reddit
3 IT staff 80 employees, 22,000 customers / consumers
Wanabecanadian1st@reddit
About 160 with 2 IT peeps
tekn0viking@reddit
600 users 6 staff (3 desktop / 3 sysadmin) & manager
SevaraB@reddit
>30k headcount, 3.5k in “tech” (both devs and engineers), 60 in networking, and I’m one of about 5 senior network engineers/adchitects.
Tall-Geologist-1452@reddit
The team: 4 Help Desk, 2 Infrastructure engineers, and a very technical manager. We support about 1,000 users. I never understood why everyone is so caught up on user count versus ticket ingestion and workload. Those same 1,000 users would require more manpower without the automation we have built.
MishaTheRussian750@reddit
I’m part of a 3-person onsite team for an MSP that’s dedicated to a single client, 600-700 users across 5 sites.
antoine86@reddit
1,600 people. We were an IT department of 13, now we’re an IT department of four, plus an MSP. They’re calling it “co-managed.”
Shiznoz222@reddit
We have 2 sysadmins (and a manager) for 1100 people. Network Infrastructure has their own dedicated 4 man team.
RetroactiveRecursion@reddit
100 users more or less. Two of us.
Sad-Branch-6927@reddit
Around 500 users at a casino. 5 total on staff
Stonewalled9999@reddit
One IT for every 40 users. That’s a dream job
CapnKrunk@reddit
800k users, 1.1million devices
Belem19@reddit
What industry? Jesus, that's a lot of souls...
CapnKrunk@reddit
One of the departments in the federal government
slugshead@reddit
5 IT and 2000 users.
Education, 1800 of the users are students.
fuzzusmaximus@reddit
Somewhere between 800 and 1000 depending on the season. Our department has 5 technical staff.
xyzszso@reddit
Full remote company of ~65 ppl (US, users spread from Pacific to East Coast), one man shop for support/cloud infrastructure and whatever you can think of. It’s pretty chill overall, can’t complain.
0verstim@reddit
4000 people but about 10,000 endpoints
toaded1@reddit
500-750. 1 held desk. 2 sys admins
sextowels@reddit
Technically or emotionally?
silent3@reddit
40-45 users, I’m currently a one man department. When our headcount was over 70 I had a “desktop support” person who was actually did any task or project that needed doing, if I didn’t have time to handle it or if they were interested and capable enough to tackle it.
AmazingInspector1369@reddit
IT team: 19 people Employees: 3000 Clients (PC, Notebooks, mobile devices): 1300 Server (own data center): 300
Exploding_Testicles@reddit
My self and one other provide on-site and remote support for around 300 for our office. With about 4.5k total employees for the company. Have 2 counterparts in another city that support the same. The the HO in FL has about another 10ish people for the campus. We do field lvl 1 calls through an MSP.
silkee5521@reddit
2 IT staff, 15 employees, 4,000 customers
Few-Office-1111@reddit
150
DocMarten420@reddit
280 in house, 120 telecom customers. 2 people. I'm 80/20 in house IT Director is 80/20 Telecom.
Long_Inflation_7524@reddit
I envy you that 39:1 ratio.
c0v3n4n7@reddit
280 people. IT it's just me.
Sad-Land2756@reddit
Curious what you use for rmm. Ninja?
c0v3n4n7@reddit
Currently using Hexnode. We are a Mac only house.
speedy48030@reddit
Where I worked up until recently it was an IT team of 2 for ~1000 users. It was a school though so we were closer to ~110 staff and the remainder in students. We each did pretty much everything under the sun so it was a really good learning experience early in my career.
Where I work now it’s an IT department of about 12 for ~330 users. Now I’m mostly on the servers and backups side of things, so it gives me a bit more of an opportunity to specialize, which is nice.
Sad-Land2756@reddit
Jacksharkben@reddit
Msp over 1000 endpoints I'm the only scerity analyst.
Leinheart@reddit
32,000 ish endpoints in our RMM system. 24 employees total.
Its hell. 😩
Madh2orat@reddit
About 2k users and 10 IT.
Chungus-Galactic@reddit
I’m on my own for about 200 people.
Less-Perspective-702@reddit
I support a school of 500 students and 80 staff for internal systems and then I support about 400 external groups that interface with our external systems.
evolooshun@reddit
Is it just me or has windows has so many more issues then pre-2020?
Cl3v3landStmr@reddit
~40K users. ~600 IT staff (infrastructure and application support). Healthcare system.
I too am endpoint (SCCM, Intune, etc.).
RumRogerz@reddit
The last time I was a sysadmin - it was ~1100 users. There were two of us. As in, just me and my manager. I hated my life
hellofairygodmotha@reddit
2, almost 200 users
drohiem@reddit
About 350, 2 person team.
AlleyCat800XL@reddit
30 people, 2 IT !
marklein@reddit
As one guy I support around 250 users comfortably, but they're not needy just office drones. If it ever gets to 300 it might get rough.
Disastrous_Meal_4982@reddit
Few thousand now, but used to work at a tech company that had more than 50k internal users and untold external that we had to support. I’d go back in a flash if the pay was on par with what I make now. There was too much important shit to bother with the petty shit. Now it’s wading through 90% petty to get to the 10% that’s actually going to make a difference.
postbox134@reddit
More than 140,000 - obviously I'm responsible for only a small number of applications. The 'IT' part of technology is run by 5th up line manager who has something like 8,000 people in their org.
rabbidsmurfs@reddit
About 1000. 4 sys admins, 7 help desk, and 3 cyber but one is just a policy guy and doesn't know anything about tech.
Kardinal@reddit
It's really important to think about how complicated is the job of the users that you support? Think about different use cases.
You have customer service agents who use two or three applications their entire day and mostly really just one. They need to be able to log in and run that application, and probably do something like a time card. You might be able to get away with as few as one. It person per thousand customer service agents.
Now think about lawyers. Their time is extremely valuable and they are using it solutions most of the time, but they're probably not particularly complicated it solutions.
Now think about programmers. They are definitely using complicated it solutions all of the time and their time is also extremely valuable in many cases.
Design engineers using CAD programs. Financial analysts. Medical is its own whole industry with an extremely wide variety of use cases.
Or maybe it's not users. Maybe it's infrastructure. Hyperscalers are going to have a completely different dynamic for how many IT people you need and it doesn't scale with users, rather it scales with actual compute output and storage and throughput and all of those other things we know about.
Or manufacturing.
So the analysis is pretty complicated. If you want to make a useful comparison, you have to look at similar industries with similar use cases and composition of personnel and product.
ImraelBlutz@reddit
1000-1100.
Entire dept including our EMR / Helpdesk team is about 20 people
whatsforsupa@reddit
Our team is 3 people for 100 users. 1 admin, 1 sr admin, 1 devops. 6 devs. We do nearly everything in house. All 100 users are very computer heavy roles.
Most days are low-ish volume in terms of tickets, it’s mostly just when something breaks (windows, hardware, a dev update, etc). We’ve put a ~significant~ amount of time building automations with PDQ and Rundeck - they are basically a 3rd admin.
Synikul@reddit
6 for around 900 devices, not sure how many people exactly.
Double_Confection340@reddit
We have a little over 600 users. I’m the solo admin, two level 1 guys, an ERP guy, director of IT and a PM.
Scoobywagon@reddit
I'm a sysadmin for a specific application stack. I have about 40k end users and there are 2 of us running that specific show. But this isn't endpoint support or anything like that. So I kinda suspect that's not what you're asking about.
Passey92@reddit
75 or so, just me in the department
whitoreo@reddit
I support 78 people and the IT dept is 2 on a good day. We used to be in house mostly. Now we are mostly in the cloud (Azure / Entra ID / M365) with some purpose specific in house servers. I have 30 years exp. How much should I be paid in upstate NY?
Sweet-Sale-7303@reddit
I work a public library. It depends on what you call users . Technically anybody in the District can come in . The library district serves 35k people. We have 100 staff. 2 of us in the department.
jafo@reddit
We have between 5K-15K users (5K paying, I think around another 10K non-paying), with 2 operations people, and then we have around 3-6 people on the phones for customer support (I don't really know, they're on the other side of the company and I don't really have a feel for how much is phone support vs data integrity and other work).
My peak was probably that time I supported a locator service (find nearest store) that had two customers with advertisements on the Super Bowl. We planned for months for those spikes, but I don't have/recall a number of users count.
Sofa-King-Slow@reddit
90 staff supported in a fairly tech heavy legal environment, just me, busy but quite manageable
caffeine-junkie@reddit
Right now, a few hundred. Its the smallest company I have worked for. In the past it has ranged from ~3500-7000 people. Teams sizes, including executive, have ranged from about 8 to around 50.
canadiansmartdude13@reddit
1 for 70 ppl in my whole state, and wont get help until we get another 30 people :/
TooManyRequests_429@reddit
180 by a team of 2. We also manage all things server, network, security, email, application, cloud, etc.
alpha417@reddit
15 (ish).
The big days are behind me
gabacus_39@reddit
We're up near that number but I would never say "I" support them. It's a definite "we".
Factorviii@reddit (OP)
that is very true, it is we lol. not me
Walbabyesser@reddit
160 by 3
Ordinary-Freedom-611@reddit
10