Powerful-Notice4397

I don’t think it’s ever even been mentioned but maybe support is just doing me a solid by getting straight to the point. My Dell support/warranty interactions have been really straight forward in most cases.

SupportAssist causes BSOD every other update I fully removed it and replaced it with Dell Command Update years ago because of this. Good to know it still sucks

Huh yeah looks like I missed the message “MC1189000” https://mc.merill.net/message/MC1189000 Sounds like the pin policy should still work, I know when I have enabled the policy in the past it took a variable amount of time for it to disappear from the ribbon, with it reappearing sometimes before going away again. Or they broke it and it really doesn’t respect the policy anymore.

Idk anything about copilot in the “bottom right corner of office documents” I don’t think I’ve seen that, but disabling the integrated app is how you control access to M365 Copilot, unless they’ve changed it yet again, and that “Pin Microsoft 36 AI” policy worked perfectly for me in a Business premium tenant.

Well you can turn off connected experiences but then you loose a bunch of other features. This hides the copilot button in the ribbon, you can also set it in the cloud policies for Office.

Should be a setting in your 365 admin center> Copilot> settings> Pin Microsoft 365 AI… https://learn.microsoft.com/en-us/microsoft-365/copilot/pin-copilot-chat-navbar#open-the-copilot-settings-page

Suddenly became the copilot guy, turns out the “AI group” (managers and execs) had no actual technical plan for enablement and were LITERALLY an hour from sending out an org wide email informing users that it was coming. “We’ll just turn it on for Copilot for web!” What do you even mean by that lol (they only wanted it in the browser to start with)

Might be able to get metrics from your current MSP which may help guide you on how many L1,2,3 you need.

Start of the year we were told cut the budget by 7%, now the Head of IT wants to go to E5s for copilot……. So AI, AI is the fixation and they think you can just flip a switch and have it all work, I foresee lawsuits in the coming years.

Acrobat is one of those tough ones as I’m sure most of us are aware, I found that Acrobat issues rose when updating via MSP file(which I believe is how PMPC and other 3rd party updaters do it). After switching to “Adobe remote Update Manager” which I trigger via a script, my Acrobat issues post update dropped drastically, and the vast majority of the fleet now runs the latest version of Acrobat with only around 10-15% lagging behind. Mostly due to the application being active during the update attempt, these devices usually update the next time the script runs and it runs every couple days. I have plans to improve that but still sooo much better than just flat out broken updates or corrupted installs. I wish I had numbers for it but our old ticketing system was not built with easy to obtain metrics in mind, I’d say we went from ~50 tickets per month for Acrobat issues (post update) to maybe 15 on a bad month (for issues directly related to or caused by the updates).

“Why did you take my Adobe Pro license away I need that for my work!!” Sir please sign into Acrobat I’m begging you.

Phone stand on the desk, no more taking phone out. /j 

Faronics DeepFreeze has treated me pretty well however there are concerns I have about the future of the product, and company but give it a look, pretty resealable pricing.

100% give me some sort of progress bar lol. Dropping this here in case you haven’t run into it before but you could log the sync from the endpoint side: https://msendpointmgr.com/intune-debug-toolkit/

I’ve spoken to Intune engineers at conferences the past two years and they do have a “new”sync which is much faster, not sure if it’s begun roll out yet and last time I looked I couldn’t find anything talking about it(that I remember). The old sync runs several responses back and forth for a Complete sync and the new one cut that down to like 2(?) trips. They showed the full sync running and we could watch the sync happen live which was pretty cool. So that might be on the roadmap still. If you do hack together anything to speed up the sync just know there are protections in place for that, and they will automatically throttle your requests or flat out block them. (Don’t know at what point that becomes a concern) This is a really great blog about the intune sync from PMPC. https://patchmypc.com/blog/intune-policy-delivery-debugging-the-8-hour-sync-myth/

Is file explorer launching? Can you open task manager while it’s sitting there spinning after login? If so can you manually start explorer.exe?