I had one of those moments last week that made me question my entire job. Im on it support and it was a pretty normal morning, nothing crazy yet. First ticket comes in saying everything is broken and urgent. No context, no device info, just panic. So I start doing the usual stuff, I remote in, check logs, ask questions, try to figure out what is actually going on. User keeps saying they didnt change anything and that it just stopped working. After like 20 minutes of going back and forth I finally ask them to just show me their screen. Their laptop brightness was at 0 percent. They had been working like that for hours thinking everything was down. And honestly this is not even rare, I have had people with monitors unplugged thinking the system is crashed, people connected to the wrong wifi thinking the internet is down, people muted in teams thinking the whole company is offline. Now every time I see a ticket that says everything is broken I just sit there for a second before opening it because I already know its either something really bad or something incredibly simple.