New IT Guy Meets New User
Posted by Organic-Performer524@reddit | talesfromtechsupport | View on Reddit | 34 comments
So a million years ago when I had just joined the air force, I was stationed in Southeastern turkey, and we were given prototype LAN setup. We had nine workstations scattered across base running unix, I don't remember which type.
The problem is that our official tech support was in germany, and although these machines could communicate with each other on base just fine, usually, it was truly a local network.
This meant that the people in Germany could talk you through a problem on the phone, assuming the phones worked that day. The power and telephones went out fairly regularly on base. But if it was something where they needed to be there in person they were about 2 days away, assuming one day to identify the problem, figure out they couldn't fix it, get permission to travel, fly down to the nearest city, get a rental car, and drive to base.
My boss decided, sensibly enough, that it would be useful if we had some sort of ability to troubleshoot problems on our own, so they paid for me to take a 3 week crash course in Unix system admin that GSA taught outside of Kansas City.
So I was about as competent at Unix sysadmin work as you would expect from a guy with a liberal arts degree and 3 weeks of training.
But never fear, new users in this case turned out to be even more problematic than my novice self
One night about 2:00 a.m. I was awakened by pounding at my door, the telephones were out again so it turned out that the much officer drove to my dorm room to wake me up.
I'm pretty groggy at this point but I get dressed and go in. And he tells me that he had accidentally unplugged the workstation while it was in the process of booting up and now it wouldn't boot.
My first question, given that the power went out all the time and consequently we had uninterruptible power sources for each workstation, was to ask him if there was something wrong with his UPS
"No," said, it couldn't be a problem with the ups, because he had given it away two days previously. There were some people visiting the main base from a fob that we had just across the Iraqi border in the Kurdish area, and when they were visiting they told him that they didn't have anything for their own computers, so instead of directing them the communication squad run for logistics like a normal human would, he just gave them UPS from the watch desk.
"But don't worry, I got a hand receipt for it.". Prestige to tear out a page from his notebook with illegible writing on it, other than the serial number. So I resolved to just hand that one over to my boss and let him figure it out.
So then I turned to solving the actual problem. In my groggy mental state, I could still remember to run fsck on the drive. It takes me about 20 minutes to get everything reset, partially because it's a slow hard drive and partially because I'm new and can only vaguely remember what I'm supposed to be doing
I get everything finished, and I am rebooting the machine so he can log back in because these are really slow it takes about 10 minutes. And this guy is nervous because he's embarrassed that he had to wake me up, he's embarrassed because he finally realized that he gave away hardware without authorization to do so and that there are may or may not be consequences (there were not),
So he's jabbering nervously at me randomly while the thing is rebooting and at some point he decides he wants to tell me how he accidentally unplugged the device while it was in the process of booting.
And he decides to use a prop, in this case a vacuum cleaner. He explains that night shift has to vacuum the watch floor every night, and he was vacuuming underneath one of the desks when it happened. As he does this he slams The vacuum cleaner underneath the desk in which the Unix workstation is plugged in. The vacuum cleaner hits the plug and rips it out of the wall, just like he had done earlier that evening
Because there is no UPS, the exact same thing happens. The box shuts down mid boot, won't reboot, and now I have to run fsck on it again. At least this time it took me only about 15 minutes to go through the process because it was fresh in my mind
That young Captain retired as a brigadier general. I sincerely hope he got smarter as he got older
gargravarr2112@reddit
Well, it was certainly a reproducible problem.
Arokthis@reddit
On hearing that, you could have beaten this idiot to death in a fit of rage and no jury in the world would have convicted you.
joule_thief@reddit
Sounds like a lot of fail upward to me.
Outta_phase@reddit
The Peter Principal
Promoted to the level of his incompetence.
Lee_Bv@reddit
Sounds like Incirlik.
Organic-Performer524@reddit (OP)
Yep
Nyssa314@reddit
My dad worked with a guy with about the same intelligence level. Only his story is about a rebar cutter and fingers rather than a vacuum and plug...
spongeloaf@reddit
I hope it was at least his own fingers and not someone else's.
Nyssa314@reddit
Yep, his own fingers. Machine jammed while cutting 1/2 inch rebar so he stuck his finger in to clear the jam. Jam cleared, machine finished cycling.
OSHA came to investigate. Asked what happened, machine happened to jam again (someone else was running it) and dude went over there and showed him what he did with his other index finger.... jam cleared and machine cycled....
DirkBabypunch@reddit
At least the investigation went quickly. I wonder if they added that injury and investigation to the second report, or if they just photocopied the first set of paperwork amd wrote a big 2 on the cover.
Nyssa314@reddit
Dad said they basically told him he was an idiot and case closed on him getting any compensation from the company.
blahblah19999@reddit
He is, but they should still try to make it impossible to do that.
Stryker_One@reddit
Did he at least get his fingers sewn back on?
Langager90@reddit
They'd probably mark them L and R.
P5ychokilla@reddit
Two Thumbs Up ! (or off)
Engineer_on_skis@reddit
that's an terrifying level of stupid.
Frido1976@reddit
Or a really extreme level of masochism...
Silent-G@reddit
See, I was going just like this and... well, here, let me show you on my other hand, it'll make more sense on account of the fact that the fingers on this hand are already gone.
Nyssa314@reddit
Yep... exactly. I see you know the type...
DaHick@reddit
The ones that have trouble typing?
Noxonomus@reddit
My first day in a the high school metal shop we were told never ask what happened after someone gets hurt unless the machines had been made safe first, apparently it's not unusual for people to lose another finger when asked how they got hurt.
wild_dog@reddit
If you had any sort of rank over this guy, you should have told him to get on the ground and start doing pushups until you untucked his exact same fuckup again, to keep his hands from making even more problems for the entire base.
Organic-Performer524@reddit (OP)
I was a second lieutenant, he was a captain
P5ychokilla@reddit
Spoiler : He didn't get smarter, he just had people below him to blame.
dannybau87@reddit
Intelligene takes a lot of forms I've worked with nice people who were competent just not good with IT.... or the system is rigged so people who create the least fuss for management gets promoted regardless of skill.... I'd like to be alone for a little while 😞
Reygle@reddit
No chance.
alohawolf@reddit
Some people are better are planning and organizing than doing.
I've seen folks who are amazing leaders, who are utterly inept at actually doing the jobs their people do.
alohawolf@reddit
Sometimes people are better at planning and organizing than doing. That young Captain may fit in that category.
you should post this to r/MilitaryStories/ too.
dreaminginteal@reddit
Sounds like a candidate for r/MilitaryStories as well!
rickbb80@reddit
No, he did not get smarter, after all he went all the way to general.
nondescriptzombie@reddit
I had a buddy who played guitar in high school. One day when I went to his house, his eye was all swollen and bloodshot. When I asked him what happened, he proceeded to pick up his guitar, hold the neck too close to his face, and overtighten a string until it snapped and hit him in the other eye.
He was not a smart person.
MindlessPhilosoper@reddit
You should get a medal just for dealing with this guy. Oh mylanta, what a guy!
J_Landers@reddit
Like the guy who picked up your cd in broad daylight and dropped it.
ApplicationHour@reddit
Morgan Freeman's Voice: He did not.