Got a support call from a user saying their system just stopped working overnight and nothing had changed on their end.

At first glance, everything looked normal, services were running, no errors, no recent updates, nothing obvious that would explain it. So we went through the usual steps: reboot, log out/in, check network, try a different browser… still the same issue.

About an hour in, I asked them to show me exactly how they were accessing it. That is when we found it ,they were using an old bookmark that pointed to a retired internal link they had not touched in a while.

The system itself was fine the entire time. It was just one outdated shortcut sending them to a dead end, which made it look like everything had broken overnight.

When I explained it, they just said, But it worked yesterday.

Still one of those cases where the system was not the problem the path to it was.