Network security breach - but not as you know it

Posted by mywifeshubby@reddit | talesfromtechsupport | View on Reddit | 53 comments

I'm in the Johannesburg area of South Africa, where I have been doing network and IT support (among other things) for a variety of clients, some of which are located in a bad part of town. And in Jo'burg terms, 'bad' is, indeed, pretty bad.

Recently I got a distress call from one of them. After the break the boss had arrived at the office early, and was unable to log into the network server. His office is on the ground floor. So I drove down there as usualy, with all car doors locked, my head on swivel and the local private security response guys on speed dial but fortunately no mishap this time) and made my way to the server room on the second floor.

Where the cause of the problem became immediately apparent: some person or persons unknown had gotten in through the roof and grabbed what they could. The server wasn't down, it was gone.

Welcome to Johannesburg, where the biggest network security risk is not theft of just data, but theft of your network infrastructure itself!

Fortunately the boss (who was a classic car afficionado) firmly believed in the 'spare wheel' approach and had kept their previous server in his junk room at home. One hurried trip there later I found myself trying to dust off and revive an ancient Compaq Proliant of 1998 vintage- the sort of kit that has its plastic front bezel and panels discoloured to a bright shade of yellow. With the aid of some compressed air to blow out the cobwebs, two ancient hard drives that I keep in my on junkbox for just such an occasion (this is Africa after all, so one does meet a need for obsolete hardware parts every now and then) and a lot of grunt I managed to get it going in time before work started again the next morning. It was so slow it needed a tow rope, seeing as a few old 100baseT hubs was the best we could do on such short notice, but it did get them going until proper kit could be sourced from the insurance claim. I shudder to think what their premium must be like now, in that part of town.

IT support in downtown Jo'burg... Never a dull moment!