Hi everyone,

I honestly don’t know what to do anymore. I own a Gigabyte G24F2, and after normal use, it suddenly developed vertical lines on the screen — no damage, no misuse, nothing.

I returned it to the shop, waited almost a full month, and then got the response: warranty refused. No real explanation, just that it’s “not covered.”

What makes this even more frustrating is that my warranty is still valid until mid-2027, so I genuinely don’t understand how this can be denied.

This is incredibly disappointing. This looks like a clear panel defect, and from what I’ve seen, it’s not even a rare issue with this model. I trusted Gigabyte as a brand, but this experience has completely changed that.

How is a defect that appears during normal use not covered by warranty?

If anyone from Gigabyte is reading this, I’m asking you to please step in and look into my case. I have all the details, including the service agent’s name and contact information.

At this point, I just want a fair resolution.

Has anyone else gone through this and managed to get support? Any advice would be appreciated.

Thank you.