No better way to start the day than with a large dose of exasperation at user cluelessness.

Posted by Adamantine-Waffle@reddit | talesfromtechsupport | View on Reddit | 13 comments

Bloody 'ell, that was a strong start for the day... I got a task to write some data to a DVD/USB. Thats fine, happens. But when I opened it...

They wanted to write the user folder and vital documents from an external employee who changed status and thus basically got fired and rehired under a different name, as far as the system is concerned. They helpfully let us know that they want us to write: C/users/USERNAME and .../USERNAME/Documents. Thats all. Now, this is bleeding from so many wounds, I couldnt even decide where to start. But lets try:

1: Why are you storing vital documents in a non-backed-up place when there specifically are servers and One-Drive for that?

2: Why does the functioning of your team depend on the stuff stored in your personal drive?

3: At least give us a computer name so we can check if it is even still in existence. You know, because they get reset to zero when you hand them in.

4: The stuff stored in your drive may still be accessible, but this is not the way to access it and why the hell would you write it out instead of just copying it over.

5: You asked us to write it to a physical carrier, but provided no USB stick, and I highly doubt you have a DVD reader wherever you are.

6: Even IF we ignore all of that, I am at least 3% certain that you have no right to read external devices so it would be useless.

(7): I'm pretty sure this is the same user who wanted me to transplant his Teams history a week or two ago, because apparently that is vital as well.

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alpargator@reddit

lol @ Teams history. I've had people asking me to back up their chat logs because "I hve important information there"

Jonathan_the_Nerd@reddit

"I asked Bob over Teams how to fix XYZ problem. He gave me instructions. Now every time I need to fix it, I just scroll back up in my Teams history until I find that conversation. No, I never wrote it down anywhere else. Why would I need to?"

And when Team autohides past conversations, I just use Teams search. It works perfectly fine.

Rusty_M@reddit

Question 1 every day :(. At least when they log complaints about their data being lost, management back us up as it shouldn't have been there.

MindlessPhilosoper@reddit

End users are what bring EOL to IT pros

Salavora_M@reddit

How the hell are you supposed to do that without the PC/Lapotp?

And: What guarantees do you have, that this truly is the same external person and not just someone saying that they are? (And yeah, I have to do multiple "Social engineering trainings" every year. One for my own company and about 3-5 for other companies that I work for through my own company -.-)

Adamantine-Waffle@reddit (OP)

Luckily I dont have to worry about that, its not my responsibility. Although I do wonder how the person who's responsibility it was, checked if the files are actually fine to write(and possibly take outside the company), considering I know for a fact that he also can't access others' drives.

As it turned out though, the user kept the same laptop so ultimately I just had to copy files from the local cache of his old user's drive.