So I work for a gaming company and cover basic account issues (updating info, recovering lost accounts, order issues, basic tech), and one thing I've noticed in a year of work is that almost exclusively, Chinese players are hackers, or offenders for using cheats in games.

It's always the guy that's expecting fast replies from you, like he's in such a hurry, and says he wants to get back to playing his game, or that they've spent so much money on buying stuff in the game, then you see the country listed on his account isn't from China, but is using the common Chinese email addresses like "@qq.com" or "@163.com". And after looking the "account" that they have, you'll see clear traces of it not being originally theirs. Same goes if they say they want to link a console to their account and play games on it. The moment you ask them to verify the account with security questions, they drop comms.

On top of that, they're always so adamant when it comes to ban appeals, especially in shooter games. They'll be angry as hell that they got banned but when you check, its a system-detected ping and not a user-reported one, seeing software that manipulates their spawn time, their game such as having no recoil/aimbot. But whenever you tell them to submit an appeal, they don't speak to you after that.

The funniest part I've seen is that sometimes within a day, I'll have multiple people contacting about their hacked account saying they want to recover it, but it'll be one same account. I'm talking like you speak to someone from Europe but is using Chinese as their preferred language, saying they want to recover that account. When they can't verify, drop. A few hours later, someone from a different country in Europe wants to login to the account but are getting errors. Then its the same hacked/banned account. Like several people trying to recover just one account, as if they've all been assigned to it.

Now I know that selling/buying game accounts are a thing, but I'm feeling that they've made a business out of it at this point. Hacking/stealing accounts from all over the world, selling it to locals, then handling issues if they have to contact customer support for the accounts.

Its crazy as well that they can do this much. Like... why go through all the trouble of stealing other people's accounts, and play with hacks/cheats? Nothing sounded fair in that sentence, but that's what I see day-in, day-out. I'm a bit of a gamer too, but if I find a game's too hard, adjust difficulty, or play a different one. I guess they think using hacks to win more is their way of "adjusting difficulty" in a game where you have to be fair.