"My PC is possessed and screaming at me." No, you just work in a flour warehouse.
Posted by V4ctorMonolith@reddit | talesfromtechsupport | View on Reddit | 55 comments
I work for a small MSP, and we have a client that runs a large wholesale bakery and distribution center. Most of their office staff is in a clean, air-conditioned wing, but they have one "shipping and receiving" terminal located right on the edge of the warehouse floor where they handle bulk flour and sugar.
I get a high-priority ticket: "PC is compromised. Loud siren noises coming from the tower, mouse is jumping everywhere, and Excel takes 5 minutes to open. User is convinced it’s a massive malware infection."
I drive out there, expecting maybe a dying HDD or some actual nasty software. As soon as I walk into the shipping office, I hear the "siren." It’s not a software alert; it’s the CPU fan spinning at maximum RPM, sounding like a miniature jet engine trying to achieve takeoff. The user is sitting there, looking terrified, hands off the keyboard.
"It’s been doing this since 10 AM," he says. "I think some script is running in the background and eating all the resources. Look at the lag!"
I open the Task Manager. CPU is at 100% load, but the clock speed is throttled down to about 0.8 GHz. The poor i5 is basically gasping for air. I peek at the back of the case and the intake vents are completely carpeted in a fine, white, sticky felt.
I take the side panel off and a literal cloud of flour and dust hits me. The heatsink wasn't even visible; it was just a solid block of organic "felt" baked onto the fins by months of heat. The fan was trying its best, but it was just circulating hot dust.
Me: "It’s not malware. It’s the flour."
User: "What? No, I ran a scan last week and it was clean!"
Me: "Your CPU is literally cooking itself. This isn't a digital attack, it's a physical one."
I took it outside, hit it with a dedicated data vac, and watched a white mushroom cloud erupt from the case. Five minutes of cleaning, a quick repaste because the old stuff was crustier than a week-old baguette, and suddenly the "virus" was gone and Excel was snappy again.
I told the manager they need a sealed industrial case for that area, but they’ll probably just wait until the next "possession" in six months.
TL;DR: User thought a high-level virus was screaming through his motherboard. It was just a clogged fan and a CPU hitting 100°C because of warehouse flour.
steveborn2fly@reddit
Yep, PCs are basically electrostatic air filters; fans blowing dust over energized surfaces. I did tech in a steel mill where the dust had a high ferrous content. Motherboards didn't stand a chance.
Endo399@reddit
Many years ago worked for an MSP that had a paper mill for a client. Every 6 months I would go over with a case of case and cpu fans and straight up replace all of them because the damp paper dust would set like concrete.
bakugo@reddit
Cool story, ChatGPT
RogueThneed@reddit
Right? How does the vac make a dust cloud?
Former-Test5772@reddit
Had exactly the same thing at a customer. They run a business that makes sauces. Was called for a dead pc in the herbs and spices warehouse. Opened it. The smell was like when you stick your head in your kitchen's spice drawer. The complete motherboard and all internals were covered in a spicy, salty crust. Suggested an industrial computer. They rather ran on a cheap, normal pc and replace it every three years (that's how long it lasted in that hostile environment).
Fun times.
JaschaE@reddit
Yeah, a overheating PC is exactly what I would like to sit next to, in a warehouse filled with flour dust. This is an ideal scenario and could never ever go wrong.
kata_north@reddit
Extra 👍 for the flair.
JaschaE@reddit
Yeah, rereading it seems awfully apt, despite neither proper explosives nor a proper office being involved.
weaver_of_cloth@reddit
Flour is absolutely an explosive. It was well-known that flour mills didn't have candles or lamps, because flour burns up very shockingly rapidly with just a tiny spark.
Mycams@reddit
I was a flour miller. One shift I had a fire, saved by a few thousand gallons of sprinkler water. It took an age to clean up and only a couple of days to resume milling. The second bang is the biggie as all the fine dust in the structure is dislodged and ignited by the first pop. Cornflour (starch for USA) will flatten buildings when it explodes and there’s a famous set of pics of a French cornflour plant available to see how bad things can get.
gonzalbo87@reddit
Fine flour, even 00, have nothing on powdered creamer. One of the most explosive gastric dusts.
Admirable-Sir9716@reddit
If you do it right its possible to make the explosion look like a flaming donut.
turtle_mekb@reddit
oh yeah, and the finer the flower is, the more likely it is to explode, because the surface area increases drastically, same reason why coal mines are so dangerous
Crab-_-Objective@reddit
The technical term is dust explosion. They have killed people in the past and are the reason that most fire codes have an entire chapter dedicated to safety measures for combustible dusts.
https://en.wikipedia.org/wiki/Dust_explosion
BigWhiteDog@reddit
Hi, retired firefighter here. Flour dust can absolutely be an explosive when floating in the air and finds an ignition source. It rapidly combusts and can produce a violent explosion. That area where the computer is should be treated as a spark free environment.
recursionaskance@reddit
File under "things I learned from watching John Woo's Hard-Boiled".
JaschaE@reddit
I am well aware, hence my first comment, but it isn't normally thought off as an explosive. It's certainly not its main use.
ShookMyHeadAndSmiled@reddit
Try and light a cigarette around a grain elevator and see how many people slap that shit out your hands. When it is in a pile on your counter, flour seems inert. Put a flame to it and nothing much happens. That's because there's no space between the particles for oxygen. When you've got flour flying around in the air, there's lots of oxygen for the burning. The tiniest spark lights the first speck of flour dust and the granary literally explodes.
KodokuRyuu@reddit
Overheating will induce a shutdown well before reaching the ignition temperature for flour.
APiousCultist@reddit
Not impossible that a power supply caked in moisture-laden flour might arc and create a spark though.
mangoking1997@reddit
Not just possible but actually pretty likely if there is that much flour in the air. No way a standard power supply has the. clearances for being caked In flour. It needs to be rated for pollution degree 3, which basically means a sealed case so dust can't get in.
SuperSpookyGirl@reddit
one of those things where you're right 999,999 times out of a million.
But I don't wanna be there on the day you're not.
DaHick@reddit
I was just here asking myself what the area classification was for where that machine was. I can source a Class 1 Div 2 (USA standard) for that area that would be much safer (and fanless). Unfortunately, they would probably have to go to a membrane keyboard. I am not spending any more time on this without a contract :p
This whole scenario is crying for an industrial PC person to come in, have a look, and make a plan.
cbelt3@reddit
Ah the old dust explosion high school science experiment.
Chocolate_Bourbon@reddit
Which budget pays for the sealed industrial case? That’s the real question.
AbaloneMysterious474@reddit
I guess the one that says "insurance doesn't cover when your building burns down due to incorrect hardware in a high risk area"
deeseearr@reddit
I'm guessing it's not the same one that pays for all the service calls and replacing the failed parts. That's all operations, and they expect to pay for all kinds of stuff. Requesting a whole new computer case just because you don't like the one you have? That's a capital expense and you can't afford it.
jnmtx@reddit
the old computer case did nothing wrong, yet it is facing cruel and unusual torture, ultimately to become capital punishment.
MikeSchwab63@reddit
https://www.csb.gov/didion-milling-company-explosion-and-fire-/
fishy-2791@reddit
who the heck puts a fan in a warehouse pc?! that SCREAMS passive water cooling and sealed case.
nymalous@reddit
This reminds me that I need to vacuum around my desk...
wrincewind@reddit
9 day old account, this is their first post... I suspect this is another AI Story.
The_Real_Flatmeat@reddit
That sounds to me like an urgent CYA email warning them of the possibility of an explosion might be due.
Iam-Nothere@reddit
After reading the title, intro and the line
I thought "Nah, just gonna be a yeast infection."
og-biebs@reddit
It always amazes me how resilient PCs are to this kind of thing. We support several concrete plants and it's honestly a miracle that those machines last as long as they do with concrete dust literally everywhere
kangadac@reddit
Before thermal throttling was a thing, CPUs could bake themselves to death. I fried a Duron in the early 2000s while debugging a machine (after being up too many hours) and forgetting to reinstall the heatsink. (Intel chips of the era were better about having throttling than AMD, if memory serves.)
My first PC (386) didn’t even have a heatsink on any of the ICs.
DirkBabypunch@reddit
I work in a machine shop that does metal spray, which involves firing metal powder through a flame thrower so it melts and coats whatever you're pointed at.
I blasted some compressed air at the back of one of the PCs one day, and had to resweep the floor from the cloud of metal powder I created. PC worked perfectly fine the whole time I knew it, it was just elderly.
og-biebs@reddit
I'm surprised that didn't cause a short
tes_kitty@reddit
How will a sealed case work? You need to get the heat from the circuits (CPU, PSU...) out somehow and the easiest way is airflow.
jnmtx@reddit
fanless, with exterior fins. https://premioinc.com/blogs/blog/sealed-industrial-computer-pc
tes_kitty@reddit
That's a whole special PC, not just a special case.
Nyssa314@reddit
The company I work for has 2 computers in a really dusty area (extra fun is our dust has metal!) and we made these lexan boxes about 4 inches bigger than the tower in all directions with a literal air filter like you would put on your AC unit on it. We even put a button on the box that lines up with the power button so no need to open it to turn it on.
As long as the filter is kept reasonably clean those computers are perfectly happy and it can be 90+ degrees in the factory.
dannybau87@reddit
Had a similar situation in a coal mine. Boss found the machine pretty much buried but oddly still running. The users didn't seem to care as long as it worked.
Ok_Security8545@reddit
Thanks, I'm second-hand alarmed now.
grumpysysadmin@reddit
I once got a ticket for a grad student whose desktop was crashing regularly. I went to their (shared) office and they pointed at their monitor/keyboard/mouse but I couldn’t see the desktop PC. I followed the wires into the bookshelf next to the desk, where they had entombed the PC in cut pieces of foam and duct tape.
I tore out the PC and it was so hot I couldn’t hold it for more than a second. I suspect it had started to melt some of the foam because it was sticky and I had to pull it away from the case.
It needed to be replaced, the disk either overheated or was shaken a bit too much when the student was manhandling it into its early grave.
awkwardsexpun@reddit
Did you ever get a why on that one? I've seen some boneheaded PC placement but never in foam and duct tape
grumpysysadmin@reddit
I think that year they got PCs with a rather loud CPU fan and they were trying to muffle the noise. We were actually replacing them with a quieter fan and he was on the list for replacement before killing his system.
MercuriousMilk@reddit
😭 have you looked into fanless PCs? the unit is fully sealed, and no fans = no screaming. Something like this: https://teguar.com/product/tb-6145/
grat_is_not_nice@reddit
One of my fellow graduates in IT ended up working support at a Steel Mill. This is a site where the iron ore is dug up from the black sand beach and magnetite is separated out using massive electromagnets. Guess what floats through the air there.
Imagine your flour problem, but (semi)-conductive ...
guitpick@reddit
Zinc whiskers don't hold a candle to airborne iron filings.
ToughHardware@reddit
this is when sealed or full stainless is needed. not just fanless
ToughHardware@reddit
pics or it did not happen! ha. classic use case for industrial fanless PC running windows.
guitpick@reddit
I was the IT guy for a contracting company that had jobs in various plants. The crew working in a certain doughboy's factory had laptops that would gradually turn white until we hit it with some compressed air and gave the keyboard a good wipedown. This was back in the era of integrated CD drives and probably some floppies as well.
According_Ad1940@reddit
We have 2 bakeries as clients, neither of them are able to comprehend that flour dust causes problems for PCs either...
maceion@reddit
Similar situation occurs where rice is milled.