Hi everyone,

My mom recently found her old HP laptop from around 2014. It hasn’t been used in years, and now we can’t get past the login screen. The account is tied to an old Yahoo email that we also can’t access anymore due to outdated recovery information, so signing in normally hasn’t been possible.

The main concern is that we believe there are important files on the laptop, like photos and documents, that we would really like to recover. Because of that, doing a full factory reset right away doesn’t seem like the best option unless it’s absolutely necessary.

I’m open to any suggestions on what the safest or most effective approach would be in this situation. Whether it’s built-in recovery options, accessing the drive another way, or anything else that might help.

Any advice or feedback would be really appreciated 🙏