The case of the haunted keyboard, or why I now ask about pets before malware
Posted by 4QuasarMoth@reddit | talesfromtechsupport | View on Reddit | 46 comments
A few months ago I got a ticket from a user we'll call $Penny from Accounting. The summary line was already doing a lot of work: "Computer typing on its own, possible compromise." Those are the kind of words that make everyone sit up a bit straighter, because now we're not talking about a broken mouse or Outlook being Outlook again, we're suddenly in the territory of "maybe security incident, maybe someone's credentials are already halfway to another continent."
$Penny was dead serious when I called her. She said random characters kept appearing in cells, sometimes windows would close, sometimes the cursor would jump, and once she swore something had started scrolling without her touching anything. She had already changed her password, unplugged and replugged everything, and informed her manager that she may have been hacked. Her manager then informed his manager, which is how this thing got upgraded from mildly annoying to urgent before it even reached me. I asked the usual questions first. Was this only in one app. No. Did it happen after a reboot. Yes. Any new software. No. Did anyone else use the machine. No, not unless the attacker was physically in her house, which she said in a very flat voice that made me think she had considered that too.
Since she was remote, I connected in and waited. For about two minutes, nothing happened. Then a line of nonsense appeared in a spreadsheet. Not total nonsense either, which would've almost been easier. It was like short bursts of repeated letters, then a tab, then a menu opening, then nothing. Very annoying, very inconsistent. I checked for stuck keys, background tools, accessibility settings, weird drivers, language switching, all the usual fun. Nothing obvious. Device manager looked fine. AV was clean. Startup was boring. I was about ready to escalate it as some ugly hardware issue when it happened again, only this time I caught a tiny clue. One of the inputs was exactly the sort of key mash you'd get if something heavy landed partly across the keyboard, not if a person was actually typing.
So I asked her a question that made a long pause happen.
"Do you have a cat."
Another pause. Then she says, "Yes, but she's old and lazy, why."
Reader, the cat was not lazy. The cat had apparently discovered that the warm laptop by the window was an excellent place to launch herself whenever $Penny stepped away for coffee. Worse, the external keyboard sat on a pull out tray just low enough that the cat could land a paw on it from the desk edge and then walk across it like she paid rent. $Penny had never seen it happen because the weird input mostly started when she was out of the room. We proved it in about four minutes. She went to refill her mug, came back, and right on cue the cat hopped up, stepped on the keyboard, opened a menu, inserted a string of garbage into Excel, and somehow managed to hit print preview just to really sell the haunting.
No malware. No attacker. Just a furry little chaos engineer with excellent timing.
I closed the ticket as a keyboard input issue caused by environmental interference, which is still one of the funnier things I've ever typed with a straight face. $Penny was embarrassed, but honestly I was just relieved it wasn't some nightmare compromise. Since then, whenever someone says their computer is possessed, I still do the security checks first. But somewhere near the top of my mental list now is: ask about pets , before you ask about nation states.
AndyTPM@reddit
I had someone with phantom typing happen. I opened a blank text file and someone was typing in codes or serial numbers. I asked if she recognized the codes and she said those are our billing codes. Someone in the next room replaced their wireless keyboard battery and it synced to both machines.
MiloBard@reddit
I didn't even know that was possible. Guess I need to learn more about how bluetooth works.
meitemark@reddit
In the era pre-bluetooth you had wireless by IR or just lowpowered radio (used without an FCC license). It was .... interesting times. Sure, the makers quickly learned about multiple users in the same area and put on more channels, but it was hardware defined, so if they wanted to have 10 different channels for say a keyboard type, they would need 10 times the amount of senders/recivers. And if you have several hundreds of users, sooner or later you will get a pair on the same frequency. Same thing with garage openers.
AndyTPM@reddit
I don't think they were bluetooth, they were matching microsoft wireless keyboards with dongles.
WesleysHuman@reddit
One MORE reason to despise, loath, hate, detest, avoid, etc most wireless peripherals.
finnknit@reddit
That reminds me of this old tale from my husband's former workplace: https://www.reddit.com/r/talesfromtechsupport/comments/6xmsr4/three_blind_mice/
zeus204013@reddit
I've read about bt earplugs syncing in another machine... apparently s cheap one.
Happy_childhood@reddit
My cat once order a book for me from Amazon. It was a pretty good choice actually.
asad137@reddit
Starter Villain, no doubt
StormofRavens@reddit
My last cat ordered a box of temptations from chewy once.
4QuasarMoth@reddit (OP)
Honestly that tracks. Some cats don’t just cause bugs, they ship features.
Puzzleheaded_Style52@reddit
r/catswithjobs
jasondbk@reddit
Coworker called and said she was working on her computer and was stuck trying to figure out how to do (whatever). Suddenly her cat jumped off her lap and onto the keyboard. The cat landed on a key that did exactly what she had been trying to do. Her question: how do you figure out what keys the cat landed on?
WesleysHuman@reddit
Very early in my career I worked at a place where the CEO would wonder around the office and sit down at computers that weren't locked and send himself a nasty email from the employee's email account. The guy was a piece of work (but this isn't the right sub for those stories). I got in the habit of locking my computer, including at home. I do have cats and know they like to sit on keyboards and warm laptops. One day I forgot to lock my laptop before leaving the house for a short errand. When I came home I had 5 bazillion (only technical terms here) empty tabs open. I had to close them all by hand because I didn't want to lose what I had been working on and my settings were to reopen all tabs. I didn't think to count them until several minutes into ctrl-w closing them. It took 10 minutes or more!
derKestrel@reddit
For next time (this should work in most modern browsers):
Put the window in the left half of the screen (windows left arrow).
Mouse over the tab bar and use the scroll wheel to go to the first tab.
click and drag the first tab to the right half of the screen (it should open a new browser window with that tab. Repeat and drop the tabs in the new window until you drag an empty tab.
If it is an empty tab, all empty tabs are at the front now. Mouse over the tab bar and scroll to the end.
Drag and drop into the new window until you encounter another empty tab.
You should now have one window on the left with only empty/new tabs, one on the right with all your old tabs.
Double check (!), then close the unneeded window.
spacyoddity@reddit
and
are both flair worthy
pygmymetal@reddit
That cat needs to be paid.
4QuasarMoth@reddit (OP)
At minimum she earned hazard pay for creating a fake security incident convincing enough to get my full attention for half an hour.
mnemonicmonkey@reddit
Pawnetration testing is a niche field.
3x consulting fee, upfront. Payable in treats, chicken, and tuna.
DuckyDoodleDandy@reddit
r/catsvstechnology needs this
DasAllerletzte@reddit
r/catswithjobs
meostro@reddit
A user once reported a similar problem, but much more alarming content. Randomly words would show up in the middle of her writing a normal sentence. Some were simple ones "if", "and" but also some like "terrorism" or "Afghanistan" or "bombing" would show up in . She was worried and called IT to investigate.
It took us a while to figure it out, so we saw it happening while we were there.
I don't think I was the clever one, but someone figured out she had somehow enabled dictation mode. The radio news report (2001-2002-ish) was the source of the random words, and the mic was far enough away and the radio was quiet enough that it would only get one word out of a hundred.
aydengryphon@reddit
We used to have to unplug our home printer/scanner when not in use because the cat had figured out that if you pressed the big button on the face the fun light would zoom back and forth under the cover, and he'd bap it and watch the scanner bar go over and over to amuse himself. We let him do it for a while initially, but it was really loud when it was constant and we got kind of worried it would wear the scanner out over time lol.
thestoplereffect@reddit
happened to me at a former job- the laptop was old and had terrible screen resolution, so i'd leave the lid shut but use external monitors. cat discovered the laptop as a warm spot, but since the screen was terrible, it'd press on the keyboard each time the cat stood up. thankfully solved this without needing to go to tech support lol
merlinisinthetardis@reddit
I really thought that was were this was heading. Haha
lief79@reddit
There's been at least one failed build that was directly attributed to a cat's additions to already reviewed code. I found the issue, it wasn't my code.
Roguefem-76@reddit
"furry little chaos engineer" Lol, I love it. Sometimes tech support means thinking outside the box!
PhDOH@reddit
If there's a box then the cat is definitely inside it
Roguefem-76@reddit
Oh, well played! 😸
StormofRavens@reddit
My cats love sending nonsense discord messages. I now have to lock my keyboard when I am not using it.
carriegood@reddit
Did she forget to mention that it only happened when she wasn't there?
cbelt3@reddit
I feel this one ! I kept getting locked out of the corporate network. No idea why. Then I figure it out.
My daughter’s little three legged cat loves to hang out with me while I’m working. So I lock the computer when I step away to make tea or coffee. And the cat would stomp all over the keyboard and enter cat gibberish as a password. Repeatedly. Boom… grandpa locked out.
I started just turning the external keyboard off.
WesleysHuman@reddit
The solution to that is top get rid of the new stupid login screen and go back to requiring ctrl-alt-del to login.
alBashir@reddit
This reminds me of the time, not 100% related as no pets are involved but related in a weird issue kind of way.
Get the ticket of this guy's laptop constantly rebooting mid typing. Remoted in, checked all configs, checked button maps and everything but everything was good. This guy was using the laptop as is no dock no external keyboard no external mouse everything on the laptop. I had him try typing and when he would type it would work for a bit but then all of sudden we were disconnected as his laptop turned off.
Turns out, the guy was wearing a smartwatch with a magnetic clip for the band. Everytime the watchband moved across the front edge of the laptop the computer would shut off. Which I then figured out, the watch bands magnet was causing the laptop to believe that the lid of the laptop was closed and would turn off his computer.
KittyKratt@reddit
My computer was doing this once when I was on with customer support and I couldn't figure out why my computer was just shutting down on me. I think I just kind of figured it out on my own, which is a miracle, considering how tech-illiterate I actually am. I flipped my watch to the top of my wrist (I wear it on the inside of my wrist for a better/more accurate pulse reading) and it stopped.
Repulsive-Peace-1886@reddit
More than once my cats on my keyboard iPad or iPhone have resulted in the following message from my kids
Mom???? Are you having a stroke?!????
killerbee26@reddit
A few weeks ago had a user report that the cursor on her laptop screen moves and clicks on things when she is walking around with her laptop.
I qucikly figured out she had her wireless mouse in her pants pocket.
Loko8765@reddit
This is definitely a security incident. User must lock the console before stepping away, even I. The privacy of their own home.
Cat is probably paid by a competitor!
Tattycakes@reddit
Every time my cat walks on the keyboard or sits on the remote, they manage to summon up some sort of menu or command or setting that we didn’t even know existed. They’re aliens.
XanderEliteSword@reddit
Cats really are masters of making chaos out of computer time when they want to be. Or even when they don’t want to be. Ask me how I know… 🐈
kobayashi_maru_fail@reddit
You are a gifted writer: “ask about pets before you ask about nation-states”. Love it!
CerBerUs-9@reddit
Honestly couldn't be mad. At least she reported something suspect. Plus, that's adorable lol.
Kip_Schtum@reddit
Had a similar complaint that turned out to be a Bluetooth keyboard that had been set aside and had junk on top of it. Turned it off and declared victory.
Academic_Dare_5154@reddit
That's a helluva story!
Important-Humor-2745@reddit
We couldn’t figure out why one office kept having power issues. Stuff just kept dying and we could see unexpected shutoffs in logs. After replacing all the equipment, Facilities got involved and tore stuff apart trying to find a short. That’s where the therapy dog would hang out. Liked running behind the computers and was knocking the cords loose.
Dakduif@reddit
Glorious, absolutely glorious. 😂