People think they are helping by showing me what their AI Chatbot said, but it just doesn't...
Posted by Fine-Key4594@reddit | talesfromtechsupport | View on Reddit | 152 comments
Lately, there has been an influx of end users where I work that have been adding the response ChatGPT, Co-pilot or whatever LLM they use says. This is either while I am on a call with them or written in a ticket or email. I have been solving a users problem when they just say "I just asked ChatGPT and it said X". At that point I am already close to resolving it.
At this rate, it just feels like an insult to my intelligence and experience because I have enough experience to not be told by a someone's prompt from an AI chatbot on how to fix their issue.
The most recent one is where someone wants an incoming webhook on Teams. They sent me the answer ChatGPT gave them and said they tried it and it didn't work. I mean, I will likely have to do a call with them to see what exactly they were trying and if we have restrictions in place somehere, but this is one example.
Another example is someone wanting a new laptop for their specific role, think for using Photoshop, for example. They send me what their chosen LLM said and when I looked for these laptops the AI listed, they are no longer something you can purchasing and are end of life. I then just did my own search and found them something and got it approved.
I really wish people would stop using their AI chatbot to tell me how to do my job, because it's usually wrong/outdated or I already know the answer. If I want to know how to do something I will just search Google and Reddit for it on one of the related subs or my existing knowledge.
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