I thought I was cursed
Posted by nicsaweiner@reddit | talesfromtechsupport | View on Reddit | 52 comments
I recently had to prepare a dell laptop for an employee. I have a pile of neatly stacked latitude laptops on my workbench. I opened the topmost laptop and started to image it as normal.
The keyboard and mousepad both don't work. That's ok, it's probably a driver issue. I update the drivers and the display keeps going in and out. I figure that's normal with a full driver update and don't think much about it. I reboot after the driver update and the keyboard and mouse still doesn't work, and the display is still going out at random times.
I decide I will work on this laptop later and grab another one and place it on the top of the pile so I can work on it. This laptop has all the same issues as the last one. Screen going in and out and the keyboard and mouse don't work. That's strange ...
At this point I'm trying not to get too far behind, so I bring a third laptop to the top of the pile and start working on it.
All the exact same issues are happening. I start to think I'm cursed. There's no way I got 3 laptops in a row that have a bad keyboard, mouse AND screen. Defeated, I grab the laptop off the top of the pile and go sit at my desk to think about what I'm going to do next.
I get to my desk and open the laptop, it works just fine. Befuddled, I go back to my workbench to configure the laptop. I set it back on the pile of other laptops and it stops working immediately. Pick it up, and the screen pops right back on. Like a caveman discovering fire I continue to lift the laptop and place it back down, and each time the screen goes on and off.
Turns out you shouldn't work on laptops that are stacked on top of one another Because magnets in one laptop can apparently affect another laptop in close proximity.
Grem-123@reddit
I've had this with touchscreen Chromebooks. They went into tablet mode and disabled the keyboard and touchpad when stacked, because they thought they'd been folded all the way over backwards but they were just sat on top of another one. Took me a while to work out what was going on as well!
danwang86@reddit
Brilliant! I read the first 2 sentences and knew what was going on. Haven't we all had similarly funny things happen due to our own silliness? I love it. We've all had a good chuckle in the office today, thank you for sharing your pain!
1947-1460@reddit
They trip the “lid closed” sensor…
anubisviech@reddit
So we are looking at a design flaw it seems, as this wouldn't happen if the sensor was in the lid, not in the base.
nicsaweiner@reddit (OP)
That makes so much sense
totallybraindead@reddit
Bonus points; if you ever get a user who complains that their laptop turns off as soon as they touch it, ask if they have a magnetic bracelet or watch band closure, they can trip those too. Quick and easy diagnosis that still makes you seem like some sort of tech wizard.
CharcoalGreyWolf@reddit
Until they get mad because they can’t wear their “magic healing bracelet” while computing
R0B0T_jones@reddit
I had a ticket years ago for this exact issue. User had a copper bracelet for arthritis of some bs.
Left the laptop with me and was fine for hours of testing, as soon as he came to pick it up and logged in, it went off.. noticed his bracelet and replicated the issue again - he left thinking i was some kind of wizard.
totallybraindead@reddit
Funnily enough I found out about this possibility in another TFTS post, then 2 weeks later my mother mentioned having similar symptoms on her work laptop, and she wears a bracelet with rare earth magnets for rheumatoid arthritis. Sorted it out for her in about 10 mins by disabling the lid close behaviour and told her to mention it to her IT guys so they could note it down and/or come up with an alternate fix.
Apparently her work IT department had been trying to figure it out for weeks without getting anywhere. They had even called out a Dell tech who was similarly stumped. It gets better though. I relayed the whole story to my work colleagues, and a week later one of them runs into the exact same issue with a customer who was setting it off with their fitbit band! So if your boss ever tells you to stop browsing TFTS on company time, tell them it's actually legitimate support training!
ThatBurningDog@reddit
Yup, I have a tablet cover which attaches and closes magnetically, so I've got to be a bit careful when I've got the two side-by-side. Really threw me until I basically did what OP did.
Fancy-Pen-1984@reddit
That also happened to me when I set my kindle down on my work computer.
fatimus_prime@reddit
1) I love your C&H profile picture. 2) your username confuses me. What’s the numerical importance of 1947-1460? Is the result 487 significant?
1947-1460@reddit
Calvin is my hero 😊
The username comes from a 1947 Delta-Milwaukee model 1460 wood lathe I own. Figured it would be pretty unique.
jackieblueideas@reddit
The magnetic closure on my wristband makes my tablet go down if I move that hand too close a certain spot.
ambiguoustruth@reddit
if i accidentally slide my tablet or wireless earbuds (magnets connect them to their charging case) across my laptop keyboard it turns my screen off lol
DeathWalkerLives@reddit
TIL 🤔
MacTwistee@reddit
Or turn on tablet mode
aaiceman@reddit
Also those “health magnet” bracelets will do the same.
weaver_of_cloth@reddit
Years ago I had a front-desk user who kept having to have her crt monitor replaced. Turns out she had a stuffed cow with magnets in its hooves sitting on the monitor.
AbandonFacebook@reddit
We once had one office where CRT monitors would not show a steady image. Adjacent to it was the building’s utility feed.
Defiant-Peace-493@reddit
Hey, at least it's not gonna set off Geiger counters. Probably.
androshalforc1@reddit
This sounds like a story i haven’t heard.
Defiant-Peace-493@reddit
Assorted products were marketed as producing 'negative ions' with alleged health benefits. Guess what one way of producing ions over a long timespan is?
https://www.nrc.gov/reading-rm/doc-collections/fact-sheets/negative-ion-products
WayneH_nz@reddit
Yes, had one user with the magnetic bracelets causing this issue, the user was " you have to accommodate me and have the function of sleep on closing"
Found out she had a bad knee, suggested that the "goodness" from the bracelet might not reach the knee, how about an anklet, the closer to the source of the pain the better it should work, yes?
Job done.
Now, if I see crystals on a desk, I think a little different about what else the issues could be.
fatimus_prime@reddit
Bring essential oils with you next time.
gargravarr2112@reddit
If only there was a homeopathic approach to end-user support.
BrentNewland@reddit
I had a cell phone that set it off when placed on the palm rest.
ozzie286@reddit
Makes sense, especially if it was an iPhone, magsafe is just magnets in the phone.
Parking_Local_9051@reddit
Reminds me of the days CRT monitors. Every so often someone would set a fan next to one and motor would mess with the display.
Rustymarble@reddit
Many many Christmases ago our Wii stopped registering the Wii-motes correctly. It would be all stuttery and just not responsive. We figured the wii-bar was dying and replaced it, but it just wouldn't work right. We tried different wii-motes to no avail.
Finally, after weeks of troubleshooting and getting frustrated, we took down the Christmas tree as the Holiday was over and miracle of miracles, the Wii was back to normal!
Yea....Christmas lights interfere with the IR in the remotes.
ILikeAnimeButts@reddit
Happened to me too with a stack if Dell Precisions. The Latitudes I had back then didn't do that.
Grace_Tech_Nerd@reddit
Do the keyboards work?
henke37@reddit
A classic story. I knew what was going on by line one.
tslnox@reddit
So did I. :-D
Highfive_Machine@reddit
Same here. Has happened to me and everyone in my office.
Wasn't an issue as just when laptops were thicker.
wubbalab@reddit
I have read the exact same story before.
ThatUsrnameIsAlready@reddit
For a second there I thought you were saying foam pads have drivers.
Fixes_Computers@reddit
Don't give the industry any ideas.
ThatUsrnameIsAlready@reddit
...does Razr make ARGB mouse pads? If so bad foam mouse pad drivers probably already exist...
Raeneon@reddit
I have a stack of Latitude 5440s I was imaging today and found the exact same behaviour! I figured it out as soon as I lifted the laptop from the stack
LAF2death@reddit
I had a user one time that his screen would randomly stop working. A Panasonic CF52 or 51. I give home another to try to recreate it on the original. I cannot recreate and the problem persists, really drove me crazy. Finally I watch him use the laptop and he has this bracelet and the screen only goes black when it’s over the bottom left below the keyboard, it’s a magnetic bracelet and was tripping the lid sensor absolutely crazy imo. Same laptops also trip the sensor when placed directly over another, an issue I found when imaging the new 100+
fatmanwithabeard@reddit
Ah magnets, right up there with the network guy who couldn't understand why I could run my network cables through the power ducts and he couldn't (I wasn't running copper...)
iwashere33@reddit
Apple watch with a magnetic band will do this too. Literally had a ticket where “the laptop turns off when i go to type on it” My first thought was spicy pillow but turns out it is just magnets being magnets
SpookyGeist01@reddit
Yeah, found this out when I worked at Dell lol. Was a fun little knowledge nugget because it isnt something the company thought to put in the knowledge base or anything
Harry_Smutter@reddit
🤣 I did this today when I went to image s new laptop. I stuck it on top of another one i had just imaged and shut down. I went, "damn it, forgot that happens" after a few seconds and removed it from under the other one.
vIQleS@reddit
It's been literal years and I still do it...
vIQleS@reddit
I knew what this was going to be as soon as you said "stack of Dell laptops" 😂
Our issue was the laptop we were working on literally going dead. Took us about an hour to figure out what was going on...
Nyssa314@reddit
Lol, Chris???
Our IT guy just had the same issue. Lol
nicsaweiner@reddit (OP)
Based on the comments, it seems like it's a surprisingly common issue for techs.
jamoche_2@reddit
I worked on an OS team and they had a device to do with precision what you did by mistake, so they could test what happened when a laptop thought it was closed. Could've used something like that at VMware, too.
FoxtrotSierraTango@reddit
I have stacks of Lenovos in my office. I've learned to twist the topmost one maybe 30 degrees to avoid tripping the lid sensor.
B3ncB3nc@reddit
Got the same enlightenment last week with 7430 and 7420 🙃 I thought I'm losing my mind