Won't tell me on what is the issue.

Posted by Otaku_X_Gamer94@reddit | talesfromtechsupport | View on Reddit | 11 comments

Okay this happened few years back when I was in voice call IT Servicedesk.

That I had a call about she is unable to log in since the laptop is on Bitlocker asking for the response code.

As by our security proceedures I verified her account by security question, which we got by without issue, and are on me giving her the response key. Then on the first group of no.s she then unable to proceed and ask her of what happened or the no.s entered but did not answer just went silent then ask if she can hear me and said yes she can hear me fine but still not giving me on what is the issue if issue with call audio or with my accent but if I ask if she can hear and will always reply that yes she can hear fine. Then says on the call that this is very frustrating but would not tell me what is frustrating her. I myself is getting angry with her but I kept my composure trying to get why she is frustrated but still won't tell me just saying that this is frustrating then just hang up the call.

After some time she called back and another agent help her and got logged in. Still I am baffled on what was frustrating on the call.

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Bren_102@reddit

Post is deleted, so comments seem useless, as I have little idea of the context.

pockypimp@reddit

At my last job we got a ticket from a user in another office with "computer problem" as the description. No other info, I can remote into the computer via our RMM software so it's online fine. Email the user asking for more info. Silence.

I repeat this one more time with the user's manager and my manager copied in. Still more silence.

Third email with the warning that the ticket will be closed if we don't hear back. My manager sends a 4th email quoting my email.

No reply from anyone.

My manager walks by later "I guess there's no problem!"

Thedarb@reddit

Gonna be honest man, if you talk like you write I can understand her frustration lol.

CoderJoe1@reddit

User threw a silent tantrum and called back once they had their nap and calmed down.

Havi_40@reddit

I had a stroke reading this.

bob152637485@reddit

I'm guessing that English is likely not a first language for OP, but I feel like Google translate would have had a better result, so I commend them for their effort in translating it themselves.

thequux@reddit

Indeed; their English is better than my Dutch, which I've been working on for ~6 years. Mostly I'm just curious what their native language is, because it feels Celtic more than anything else, but anywhere you'd have a Celtic language as your mother tongue, you'd have English or French as a mother tongue as well.