I used to work tier 2 Tech Support for a major ISP although I was located in Northeast region, we handled calls from all over the country. One of my favorite calls came from the Midwest. Although we got a briefing for any major outages in our area, we never got the same briefing for spillover calls. A call came from a woman in the Midwest. At that time there were major fires in the area. She called in because she was having trouble with her internet. I use my tools but couldn't query her modem. So I dug a little deeper and found her area was having a major power outage, which meant the modem had no power, therefore I couldn't see it

When I asked her about it, she said yes, the power was out in the house and it was due to the fires. And she was trying to evacuate, but needed to get on the internet to find out when it was time to go. Smoke was starting to come in her house and since I'm the internet, she thought she'd call me. I said, ma'am, being the internet. I am telling you you should evacuate now. Go to your evacuation location and you'll be fine. She said, "Oh, thank you" and hung up the phone.

I must always remember to use my power as the internet responsibly. Note: When I answered the call, she said, "Are you the internet?" I've gotten this question many times and found it was easier to just say yes.