Helping a customer find an "Eee-whoa" cable

Posted by Emerald_Encrusted@reddit | talesfromtechsupport | View on Reddit | 76 comments

Alright so this took place quite a number of years ago when I worked in sales for a tech company that sold a large number of electronics, appliances, and other technical products. On occasion, I would help out our service team if it was a slow sales day and handle calls that would come in at their desk. This let them focus on actual work that needed to be done instead of dealing with inane customer consultation. Yes, it was very inefficient from a business standpoint to help random strangers over the phone for free.

Anyway, I pick up the phone when it rings. "Hi, you've reached Emerald at [company] tech support, how're you doing today?"

Heavy breathing on the other end for a moment. Then, "I need an Eee-whoa cable. Do you guys carry those?"

"I'm sorry, a what cable?"

"Eee-whoa. I know it sounds dumb, I've never heard of such a cable in my life. And I like to think I'm normally a pretty technical guy."

"What device are you needing it for, sir? That'll maybe help us narrow down what kind of cable you're looking for."

"It's a camera. Like, a professional-quality video camera. My friend was a videographer but he gave me this one after he upgraded. Said his new one was way better and- anyway, it needs an Eee-whoa cable in order to connect properly, I think. It's supposed to be able to send video straight to a computer box or something like that."

"Of course, sir. Alright. Let's go back to basics. What's got you thinking the cable is called Eee-whoa?"

"It says it on the camera, right beside the port."

"Ummm... can you spell out Eee-whoa for me?"

"Sure. I, W, O, H. IWOH. It says Eee-whoa."

"Odd. I've never- Wait a minute..."

"What? What is it? Do you have an Eee-whoa cable?"

"Sir... Sir, can you rotate the camera 180 degrees and tell me what the letters say upside down?"

"H, D, M -oh, fuck me!"