Helping a customer find an "Eee-whoa" cable
Posted by Emerald_Encrusted@reddit | talesfromtechsupport | View on Reddit | 76 comments
Alright so this took place quite a number of years ago when I worked in sales for a tech company that sold a large number of electronics, appliances, and other technical products. On occasion, I would help out our service team if it was a slow sales day and handle calls that would come in at their desk. This let them focus on actual work that needed to be done instead of dealing with inane customer consultation. Yes, it was very inefficient from a business standpoint to help random strangers over the phone for free.
Anyway, I pick up the phone when it rings. "Hi, you've reached Emerald at [company] tech support, how're you doing today?"
Heavy breathing on the other end for a moment. Then, "I need an Eee-whoa cable. Do you guys carry those?"
"I'm sorry, a what cable?"
"Eee-whoa. I know it sounds dumb, I've never heard of such a cable in my life. And I like to think I'm normally a pretty technical guy."
"What device are you needing it for, sir? That'll maybe help us narrow down what kind of cable you're looking for."
"It's a camera. Like, a professional-quality video camera. My friend was a videographer but he gave me this one after he upgraded. Said his new one was way better and- anyway, it needs an Eee-whoa cable in order to connect properly, I think. It's supposed to be able to send video straight to a computer box or something like that."
"Of course, sir. Alright. Let's go back to basics. What's got you thinking the cable is called Eee-whoa?"
"It says it on the camera, right beside the port."
"Ummm... can you spell out Eee-whoa for me?"
"Sure. I, W, O, H. IWOH. It says Eee-whoa."
"Odd. I've never- Wait a minute..."
"What? What is it? Do you have an Eee-whoa cable?"
"Sir... Sir, can you rotate the camera 180 degrees and tell me what the letters say upside down?"
"H, D, M -oh, fuck me!"
MovesLikeJabba@reddit
Is this for a “dy” laptop?
syntaxerror53@reddit
There was also a model of "dy" desktop (elite range think?) that had a silver case top and bottom with rest black. Kind of looked like a thick sandwich.
One day a colleague picked one up and said "strange they're now putting CD drive on left side". Another looked on in wonder and disappointingly said "you're holding it upside down, just don't install it that way, we'll be inundated with cup holder queries".
"duh!, it looks symmetrical".
Menzador@reddit
Probably a snsv…
Naf623@reddit
Could be a 1130
bobk2@reddit
773D ?
Straight_Ranger_7991@reddit
Dell
Naf623@reddit
I think they were just suggesting an alternative
Straight_Ranger_7991@reddit
You are prolly right.
3W 4111S
bruhddaa@reddit
More likely for a Jade laptop
jchaven@reddit
Didn't HP have a company that went by "dy" or something and used the same logo just upside-down?
Acrobatic_Fiction@reddit
dy 4 systems had a very similar logo to hp when inverted. Not. Sure about the timing of the designs but def last century.
FrankWilhoit@reddit
Did they also trademark dx ?
Jabberwocky918@reddit
You lost me on this one...
MovesLikeJabba@reddit
“hp” upside down…
DoubleDareFan@reddit
dɥ
quadralien@reddit
Maybe he needs to go home and build some 0937.
syntaxerror53@reddit
he'll probably be going to every shop looking for ogel bricks
Constant-Notice849@reddit
That made me cackle since I figured out it was upside down almost immediately once it was spelled out.
It flashes me back to when we’d do TCP/IP rips and ask the novice callers to read what was in the box onscreen. Once I had to mute when the caller said she had “Client for Mosquito Network” and after I read it out correctly as “client for Microsoft networks,” she kept saying it her way. So I also started calling it “client for mosquito networks” and stood up so I could watch my coworkers’s faces over the cubicle wall!
FirefighterMany1636@reddit
I found this post by accident, but it is funny.
Quadling@reddit
Omg. Didn’t see that coming
syntaxerror53@reddit
"what make is your laptop, should say on other side of screen."
looks on lid, looks like it's a "dy"
"dy? never heard of that, are you sure you're reading it right"
someone else "it's hp, you're reading it upside down"
"oh yeah hp, heard of that one. been reading it upside down"
SteveDallas10@reddit
Or the person who walks into the auto parts store looking for a replacement 710 cap.
HunkMcMuscle@reddit
I remember something similar and it was for a laptop brand
someone asked what brand of laptop they recommend and the guy kept saying Jade, and had no idea what he was talking about.
Then he showed me his laptop and told me that was it.
... it was Acer upside down.
nymalous@reddit
73Uoao.
CoMar1991@reddit
SNSV - ASUS
Max_Xevious@reddit
dy for an upside down HP
roundbadge2@reddit
Definitely had people call in for assistance with their DY thinclient.
K-o-R@reddit
Some HP laptops have product numbers starting dy. That's gotta be intentional.
WoodyTheWorker@reddit
Невлет Раскард
McMammoth@reddit
dy for an upside down λp
hangoverdrive@reddit
isnt that the name from kpop group before?
Shinhan@reddit
You're thinking of SNSD who are better known as Girls' Generation.
hangoverdrive@reddit
yeah just messing with him
Miserable-Package306@reddit
To be fair, that could indeed be one of those random Chinese dropshippers. They have a thing for just randomly combining some letters
jonesnori@reddit
I did, from the moment he read out the IWOH.
SUBLIMEskillz@reddit
Even if it was IWOH, why would you say it like that?
EchoPhi@reddit
Just because I have dealt with this same brand of pebkac I immediately knew it was HDMI. What I do not get is how can you not tell it is a backwards ass D?
LinxESP@reddit
Joseph Anderson thinking 11037 was stupid yet here we are
whiplash64@reddit
That's like the 710 cap under your hood on your car
TheFireman1954@reddit
“ I, W, O, H ”
huh, when did the letter “I” start being pronounced “Eee” ???
Emerald_Encrusted@reddit (OP)
Since languages other than English exist? I don't know, that's just how he pronounced it. I sounding like "Ee" is common in Spanish, Portuguese, and Italian.
Oh, and here's an example for you (in english) in case you really want one: Mini.
ThunderDwn@reddit
I admit it. I giggled. Did he actually say "Fuck me!" when he figured it out?
Emerald_Encrusted@reddit (OP)
He did, which made it quite funny. We both laughed over the phone and I told him that we do have HDMI cables in case he actually needed one. But he already had one he could use.
musicnerd1023@reddit
My mother called me once for some help with her laptop. I can't remember what the problem was but I needed to get the model of the laptop to move forward. She read off the numbers from the sticker on the back and then told me it was a "DY" brand laptop.
I had never and still have never heard of a "DY" brand laptop. I was confused as hell. Never did figure out her problem cause I could NOT find that particular "DY" laptop.
A few weeks later I was at her house in person and she's using her laptop across the table from me. I ask her what she did to fix it and she had taken it to bestbuy. (inwardly I hated myself for this). So I asked her why she had called it a "DY" with me on the phone when I can clearly see what it really is. She says "what do you mean? it says "dy" right there on the back of the screen" as she points to the hp logo.
It says HP in lower case to anyone looking at the back of the screen. To the user it looks like dy when they close the lid and see it upside down.
ImportanceNational23@reddit
I'd be ready for a cold dnL after that.
chroniclesoffire@reddit
Okay, that's fucking good.
Bigf00t007@reddit
That’s hilarious. Genius.
emmdeedee@reddit
There is a garage version of that with a young lady asking for 710
AbbyM1968@reddit
My brother worked in a parts department for decades. He would ask what vehicle, to get the correct "710" oil.
Wildflower8000@reddit
😂
Jumpy-Stress603@reddit
And the OIL fill cap on valve rocker covers looks like "710" upside down...
ShalomRPh@reddit
Is that for a Datsun 28 ounce, or a Pontiac Gooose?
M5K64@reddit
Ah yes, to pair with their +Jews! charger.
ChooseExactUsername@reddit
Hilarious, funniest story.
Acrobatic_Fiction@reddit
I actually have a case from a Dy -4 system. At one point the logos were very similar, but inverted
ProblyAThrowawayAcct@reddit
... Probably used one of those hdmi-mini/micro sockets that doesn't actually look like HDMI, they're fairly common on that sort of prosumer camera.
Z4-Driver@reddit
He probably was trying to take pictures of some 5318008.
Repsack@reddit
Thats like the time someone believed they had a JADE computer, but it turns out that it was ACER upside down
jorrylee@reddit
How do you get jade out of acer?
Repsack@reddit
It is not easy to see in plain text, but if you try to find their logo on google, you can rotate that image 180
jorrylee@reddit
Thanks. My kid has acer. I’ll flip that one.
Tattycakes@reddit
Haha I love the realisation at the end, the best kind of reaction
CloneClem@reddit
…and can ya throw in one of those 710 caps.’
TorsteinTheRed@reddit
Maniacal Helldiver noises
DuraMorte@reddit
For Super Earth!
This_0ne_Person@reddit
iO
Pickup_Man77@reddit
This made me chuckle. Take my award, sir.
Emerald_Encrusted@reddit (OP)
Thank you, kind sir. I had a laugh after I hung up the phone as well, and I've pulled that story out several times over the years.
BedGroundbreaking277@reddit
The moment of Realisation he must have had, embarrassing and funny at the same time😂
tallnginger@reddit
In their slight defense, mini or Minto hdmi cables look so different than what we'd think of for shape
danzor9755@reddit
Damn Australian manufacturers!
Less_Author9432@reddit
Had me laughing out loud from the throne 🤣🤣
CAShark-7@reddit
Hahahaha!!! One of the funniest I've ever read! THANK YOU
K1yco@reddit
Hopefully they didn't need a BEESA cable as well.
CatsAreGods@reddit
Yee-hah! I finally got my Eee-whoa cable!
songbolt@reddit
🤣💯