The people i work with are driving me slowly insane.

I had to have a very long in depth discussion with several of my colleagues over some remote engineering.

All I was doing was requesting a new SSL certificate from sectigo and using openSSL to manipulate it from being a pfx file, into a cer and key file so it can be uploaded into an azure hosted debian linux machine which runs the client's phone system.

"you need to be on site to do this!" was the start of it.

"Pardon?"

"you need to go to site to do the SSL work, as it's for their phone system"

"What?"

"as you are installing this, you need access to their phone system!"

"you do realise this is a hosted phone system?"

"O.K. so do you need to be scheduled in to go to the branch office nearest you, or the head office in the city?"

"it's hosted in a microsoft azure data center"

"well, give us the address for the DC then!"

my head hit my hands so hard i think it broke my desk

"o.k. i'm not sure i have the time or the crayons necessary to explain this. I do the SSL creation on my own laptop and using a web portal for Sectigo, this can be done from anywhere in the world, no need to be anywhere specific. Installing a certificate is NOT a physical action, there is no device that needs to be connected for this to happen, it's a transfer of data and a reconfiguration. Nothing hosted in azure can be physically accessed by the clients. I have full remote access to their azure infrastructure from my laptop, which i again, can do from anywhere in the world. There is zero requirement for me to go to the client's office to update a backend system which is not even in their offices. It's called remote engineering for a reason, so i do not need to waste 3 hours of my day travelling unnecessarily to do a job i can do from my desk at home"