So this is an oldie that floated into my brain. I apologize for grammar, spelling, and probably wasting your time

So back in the mid-aughts, I did tech support for DSL internet. I truly enjoyed fixing people's problems, even the stupid ones

One day, I get a call from a woman who meant to call Billing but got tech support instead. She had been told a week ago that there was an outage, and she was trying to get a credit for the lack of service. I took a quick look and saw the outage had been resolved a few hours after she called in.

I advised her that the outage was over and it was likely a quick fix. She pushed back, insisting that it was the lines down or something. I told her gently that all I needed to do is make a quick call to the big DSL hub in Atlanta and that would probably have back up right away

She screams into the phone "B-I-L-L-I-N-G!!!"

I politely apologize to her and get her transferred over. My manager had been listening in and pulled me aside after. He advised that while I was right, I was wrong and just do what the customer wants next time

I don't know if her service ever got fixed or if she got in a stupid loop of paying her bill and calling in to get credited