It was me. I was the user.
Posted by Ninel56@reddit | talesfromtechsupport | View on Reddit | 22 comments
So I'll try to keep this one short. I used to work as a software engineer at a shady startup. They were one of those "work hard, play hard" places, I guess, but I won't get into that.
Basically, everybody in the office had wireless mice (mouses???). One day I was trying to figure out what I think had something to do with Lightning Web Components (the Frontend framework used by Salesforce).
So I'm just sitting there and suddenly, I can't move my cursor. I try all the usual things, like turning it on and off again, unpluggin the receiver and plugging it back in, switching ports, etc.
But I realised that nothing works. So the logical conclusion I came up with was that the mouse's batteries were cooked. So I come up to my team lead asking for new batteries and he says "Sure, accounting has all the spare batteries". I was relatively new, so he took me to the accounting people, through the snaking liminal corridors and shady spaces.
Anyway, I got the batteries and when we came back, the mouse still wouldn't work. I played around with it some more. Then I realised that all this time, the mouse light was still working fine, even with the old, supposedly drained batteries.
Then the rest of my neurons decided to start working and I realised my PC was a laptop, so I could try using the touchpad or keyboard.
Neither worked.
I then understood that something completely different happened. Something I didn't expect to happen to me in this day and age. I thought this was a relic from Windows XP times, but what it turns out "My computer just froze itself" still happens today.
So basically I restarted the computer via the physical button and the mouse, of course, started working, old batteries still perfectly operational.
So I kept the new batteries to spare myself the humiliation, but from now on I'm not as skeptical when people say "I don't know, it just stopped working on its own".
So yeah. I don't usually post here, just lurk. But this time I had to do it. Because I was the user.
JovanSM@reddit
I usually start banging on the keyboard annoyingly, and if that doesn't work - it's frozen. One good thing of being easily frustrated.
nextyoyoma@reddit
Yup, not responding? Hit the windows key. If nothing happens it ain’t the mouse.
NotACat@reddit
My go-to is CAPS-LOCK: if the light on the keyboard doesn't toggle it's time for a hard restart.
Strazdas1@reddit
ALT+CTRL+DEL sends an interrupt that basically tells kernel "fuck everything already running, im doing my thing now". It often overrides many of the software based freezes. Its a lot more powerful than CTRl+SHIFT+ESC which does not send interrupt. So youll have situations where capslock wont work, but ACD will.
YouKnowNothing86@reddit
I was surprised everyone in this branch had different keys they'd press, but not the one that's supposed to help you kill the frozen process... If I can't nuke the process, I'm rebooting the PC.
On the other hand, yes, I also use the num lock or caps lock to check if the keyboard responds, before popping off the battery. Same with the mouse, sometimes it freezes and I have to pop off the battery and reinstall it to make it work again.
Strazdas1@reddit
A lot of people mistakenly think opening task manager is the goal. Its sending the interrupt is the goal. Once there you have a lot more options than just hard reboot. On the other hand if interrupt fails, then hard reboot is the only option.
Ive seen systems recovered long enough to save data in progress after windows gets "Stuck" in I/O hell when data drives fail. By causing interrupt - forcing windows to ignore what it was doing previously.
VinhDev-SomeGDPlayer@reddit
That's a smart one, albeit limited to some laptops. I will borrow yours, since using the Windows key is really unreliable
IJustAteABaguette@reddit
My keyboard (not on a laptop) has the NumLock/capslock lights, those would work too, right?
Environmental-Ear391@reddit
Modern Keyboards which are USB have a chance of caps/num locks working regardless of the computer being responsive.
both of my existing USB Keyboards (1:Wired+1:Wireless+Mouse) ignore the computer entirely with regards to toggle locks.
Just FYI I use both Keyboards on a "sam440"+"sam460" both running AmigaOS 4.x(niche PPC only), 3x RPi SBCs, 1x BeagleBoneBlack, 1x Laptop(UEFI currently firmware breached an unusable due the Firmware breach), and 2x Windows (7+10) Desktop machines.
thats 9 entirely independent machines with 2 Keyboards, Capslock + Numlock both set/reset regardless of current machine so occasionally the caps lock light being on means it is actually off. (machine state vs keyboard state).
IJustAteABaguette@reddit
I have never had mine "desync", but I also never tried the capslock button after it had frozen, so who knows.
Also, guess you learn something new everyday!
Environmental-Ear391@reddit
Most laptop Keyboards are integrated so cant be inverted like mine can.
Its down to being separate from the main unit with a local controller in the keyboard.
also the lights still stay on for about a minute or two after the batteries are pulled on the wireless one. not quite so long for the wired keyboard (it is possible to pull the wired keyboard and plug it into the next machine with the caps lock light "on" the whole way...)
If I wait the wired keyboard needs about... 30-40 seconds to fade out completely.
IJustAteABaguette@reddit
Huh, that's quite interesting.
I'm gonna test out my keyboard today, it's one of those cheap, mass produced ones, so I bet it can't really keep the light on that long.
mitko_bg_@reddit
Yes, I use either CapsLock or NumLock, both work.
3shotsdown@reddit
My taskbar is hidden. So, if my mouse doesn't work, I reflexively hit Win. If the taskbar doesn't pop up, I know something wrong.
Wells1632@reddit
I have been in IT for the past 30 years now. There is nothing more valuable than that second pair of eyes when you start running into a brick wall to look over your shoulder, take three seconds, then point out the obvious problem that has been staring you in the face for the past ten minutes of frustration you have been suffering through.
Bostonjunk@reddit
I did computing in the 90s - in that situation, after the mouse stopped moving, the first thing I'm doing is pressing numlock
shitake42@reddit
A good reason to have the seconds on your taskbar clock to see if it’s frozen or not
Bostonjunk@reddit
I just go straight to Numlock
CaptainNuge@reddit
I have just done this on strength of your recommendation.
For Windows 11, the setting is called "Show seconds in system tray clock", and is in the Time & Language > Date & Time menu
indetermin8@reddit
OMG. I didn't know this was an option!
CaptainNuge@reddit
Like Joseph Campbell put it, "Computers are like Old Testament Gods. Lots of rules and no mercy". Sometimes they test you so you're more sympathetic to the plight of others... Plus it's something new for your mental checklist, like you rightly point out. This will make you better at tech support in the long run!
faithfulheresy@reddit
Yup. We all have these stories. XD
Some days we're the tech support, somedays we're the user.