This came to mind a few months ago. Years ago (in the late 90's thru the early 2000's) I had a retired insurance executive I provided regular PC tech support for. His name was Rich and he retired around 1996 after a long career, so he didn't exactly grow up with computers but he wanted to be able to Skype with his grandkids and family across the world, as they were empty nesters at this point. He had regular questions and issues, most of which were simple, typical stuff - how do I find this Word document I made, how do I save a favorite website icon, how do I print an envelope, and so on. Basic, easy stuff; never complicated, and he was always very grateful for the help.

Here's where it gets fun. His wife Rita was a first generation American from an Italian family. If you're familiar with Italians, this means you must eat when you're in their home. Since Rich had regular tech questions, it was pretty common for me to be there about once a month or so. And Rita insisted on feeding me each time and feed me she did! Homemade pastas, sauces, lemonade, roasted pork chops, cookies, bars, desserts; you name it. Each dish described as it was placed before me. I never left hungry, and Rich also insisted on giving me a few bucks (around $20 US) each time. I left with cash and a full belly!

Rich passed away about 10 years ago, but Rita is still around. Her family moved her into an assisted care facility and her daughter now lives in the area too, and we happened to run into them last December. I hadn't seen Rita in a few years and she warmly remembered me with as big of a hug a 92-year-old tiny, frail Italian woman could give. It almost made me cry. Her daughter had the wherewithal to take a picture of us too and she sent it to me. Just goes to show that some users really are grateful and kind!