This happened a couple of weeks ago. I’m a developer and don’t manage our hospital’s SharePoint system, but I know enough about it that I sometimes get roped in to assist when the actual manager is busy or on leave. I took a ticket from a pharmacist who said the SharePoint list they used to triage out-of-hours medicine requests wasn’t updating. I take a look and see that one of the automated process has had the auth token expire; I take the service principal and update it and it starts running again.

I contact the old fella who filed the ticket and tell them to refresh the page to check for themselves. It goes as follows:

Me: “Alright, have a go at refreshing the page.”
Pharmacist: “Okay”, followed by a good 20 seconds of silence.
Me: “Are you able to see the updated items?”
Pharmacist: “Sorry, I normally use Chrome but the last person to use the computer opened the page in Safari and I don’t know where the refresh button is.”

I don’t use Safari so I didn’t know where the button was either. If we were screen sharing I might’ve seen it, but I contacted him on the landline since not all workstations have a microphone.

Me: “Say, do you have the keyboard in front of you?”
Pharmacist: “Yes, this station has a keyboard.”
Me: “Most browsers use f5 as a refresh hotkey, try that.”
Pharmacist: “WOW, that worked, and the list has refreshed!”
Me: “Fantastic, anything else you needed?”
Pharmacist : “No, but thanks for the tip about f5, I’ll remember that.”

That call actually elevated my day, sometimes it’s the small things that feel the most helpful, especially because I spent the rest of the day having to tell people filing T3 requests that we were in a change freeze and that they’d have to wait.