To illustrate something, briefly close your eyes and think about how many emails your company gets per day.

Is it a lot?

I bet it's a lot.

The other week the MSP I work for adopted this new email security tool that creates a ticket every time a user gets an email from a new domain.

Bob Bobson signs into the bank account of Bobson's Bait and Tackle, but forgot his password! Freedom Bank and Trust sends a reset link, but his company hasn't gotten any emails from FBT since we adopted the new system, so those emails get routed to us first. We release the email, and FBT should be allowed through.

Later, Joe Mononym at Mononym's Monochrome Signs logs into his account with FBT, gets an MFA link emailed to him, but it goes to us first because we haven't cleared FBT for them.

Also, it (as far as I'm aware) didn't have any kind of learning period or way for us to tell it "these emails are cool".

Finally, it wants us to clear each individual gmail address. I'm not sure if we're clearing FBT per email address too, or if they're per domain.

Between this and the system that lets us know about non-interactive log ins I'm expecting I'll hit 60 billed hours this week while having under 10 hours of working time.