Not everything on the floor is dead
Posted by robjeffrey@reddit | talesfromtechsupport | View on Reddit | 43 comments
In a former life I was a field technician that worked for a telecom company that dealt with many retail stores.
One time I had to replace a failing voicemail system in a shoe store and when directed to their LAN closet I was cautioned not to open the door fully. Apparently the pile of cables which were laying on the floor in a heap were not all spare, disconnected or disused. Something existed among the mass which was critical to their store’s network.
Any time the door was opened wide enough to comfortably access the room, their network would go down. So anytime someone had to enter, they would open the door partially and squeeze through sucking in their gut and holding their breath.
That wasn’t going to work for me as I had to remove and replace a rather large Nortel beige box. So, I started an excavation though the pile of cables and cords to clear a path for the door to swing open.
What I found to be the cause of their grief, was a power bar. The power bar had a breaker reset switch on the side, which when depressed, would kill the power to the rack itself. It also had a rocker power switch on the top, but that was just a different time bomb waiting to happen.
Open the door wide enough, the pile of crap would push against the breaker switch and kill their rack. As soon as you let the door close enough, the breaker would reset and allow things to boot back up again.
They were happy to get their voicemail back and even found out they had grey floor tiles in their LAN closet.
Ebonnite@reddit
So if someone did the job right the first time it would've saved everyone time and grief. Is what you are saying?😅
harrywwc@reddit
why waste time doing the job "right the first time", when you can half-arse it and let some other schmuck deal with it 'later'.
robjeffrey@reddit (OP)
What did you call me?
Langager90@reddit
A S.C.H.M.U.C.K: Super Charming and Handsome Masterful Utilizer of Computing Knowledge.
Outside-Rise-3466@reddit
Hearing tests are available just around the corner. You're funny!
Vectivus_61@reddit
He called you a schmuck
Traveling-Techie@reddit
At least he didn’t call you a putz.
oolaroux@reddit
He's a real mensch.
somebodyelse22@reddit
Quick - fight, fight!
harrywwc@reddit
ooops - mea culpa! mea mega culpa!
soz :/
robjeffrey@reddit (OP)
😀
Equivalent-Salary357@reddit
The manager points to the pile of cables the tech has removed from the room, "I'll have maintainace take care of that."
Later that day, the manager tells maintainace, "There's a pile of cables outside the LAN closet, could you take care of them for me?"
Maintainace agrees, walks to the LAN cabinet and piles the cables inside.
SeanBZA@reddit
Which is why I have a few garbage bags of cable that is going to ewaste soon.
roberte94066@reddit
Worked for the phone company recently, have you-
Ebonnite@reddit
I mean that is the general flow of things in technology. Oh look we are working out of this Access program but experiencing data corruption for our fortune 500 corp. Why haven't you built a actually database based ERP solution? It would take too much time to build or is too expensive. You build it in two years. And they claim the credit for it as their new brain child...
KelemvorSparkyfox@reddit
I once built a semi-functioning version of the Dynamics' Products module in Excel...
Shudders in repressed memories
action_lawyer_comics@reddit
That’s the downfall of fleet maintenance. That other schmuck is going to be me, and I’ll be just as pressed for time the next time I have to deal with it
Pingstery@reddit
Not a single network tech goes out there to do the job wrong the first time. Whether or not the company pays the tech enough to do it right the first time is a different question. I've had to beg a company to let me do it right the first time but in the midst of a high 6 figure/low 7 figure renovation project, sub 10k networking job was just too insanely expensive to pay for. Sure, the guy doing A/V knows how to install Tp link APs, and they're cheap, that should do us... Right??
Geminii27@reddit
This is where you start a side business fixing shit like this, and leaving cards behind the first time which say "When there's budget to have this done correctly, why not call XYZ?"
Pingstery@reddit
Why would we spend money to do it right if it works? Greedy IT specialists!!
Ebonnite@reddit
Oh that is always a factor. They would rather save the cost now. Not realizing it will always be a rolling cost which was always cheaper on the initial correct installation at the higher cost. It is also the fact that some companies over estimate their own needs. They want a full closet to accommodate 1000 people when they can make do with half or less.
grauenwolf@reddit
Some of them know, they just don't care. Earn the bonus this quarter by "reducing costs" and "improving efficiencies", then move on before it all comes crashing down.
SabaraOne@reddit
There's a gag in one of the Artemis Fowl books I always remember. It roughly goes "In the long run it'd be cheaper to tear down Atlantis and rebuild it from scratch, but by the time the long run comes around someone else will be in office."
KelemvorSparkyfox@reddit
Never enough time/money/people to do it right.
Always enough time/money/people to do it again.
Pingstery@reddit
*always enough time/money/people to keep applying bandaid fixes until it works just barely enough in this particular nightmare.
KelemvorSparkyfox@reddit
Oh, that's the other problem.
There's nothing so permanent as a temporary fix.
Floresian-Rimor@reddit
As an A/V guy, sure I can install one ap. But I haven't got the stuff to do heatmaps etc, nor do I know your naming system and loads of other stuff I haven't thought of.
In a private house, sure let the low volt person do all the low volt stuff (never let an electrician terminate data, it always goes wrong). But in a corporate environment, people specialise for a reason.
GarageZone@reddit
....sigh....
Anna__V@reddit
I thought this was going to the "...and there was a big rat nesting among the cables" -direction based on the title :)
meitemark@reddit
"Front toward enemy"
androshalforc1@reddit
Is this the front and it should face the enemy, or it i can read this then the front it’s facing the enemy
meitemark@reddit
If you can read it, then the front is facing the enemy.
JoeDonFan@reddit
I'm up-arrow #666.
Don't know if I should be happy about that.
Stryker_One@reddit
I had to fix an almost identical issue. No power bar involved, but a rack that should have used patch cables no longer than 3', were all 25+' long. They laid on the ground in a common walkway.
Position_Extreme@reddit
I did a lot of projects implementing those Norstars, both the 824/616/408 generation and the MICS/CICS generation. I'm assuming you replaced one of those, or at most an Option11. Anyways, it always seemed like those systems were always installed in the dustiest, darkest, hottest data center/storage closets ever. The only surprise is that anyone has been in that closet in the last 10 years...
robjeffrey@reddit (OP)
Those were the days. Damn things just worked and other than the hard drives those NAMs were rocks. Once they switched to solid state in the flash series it was just power supplies we replaced.
djdaedalus42@reddit
"Any sufficiently advanced technology is indistinguishable from magic." - Arthur C. Clarke
Everyday meaning: "Any technology encountered by sufficiently ignorant people is indistinguishable from magic".
OffSeer@reddit
I worked for a very large managed service provider and we had Fortune 500 accounts. I managed a team of techs at the HQ for a very well known retailer. We even provided support for the CEO and his direct reports. You could find servers all over the place, coat closets, conference room, under a desk and of course the lan closets. I had to help with an asset audit and my team went out as the server group was remote. We walked into one closet and servers were helter skelter around the room. I’ll never forget one server was at a 45 degree angle held in place by the Ethernet cable. Mission Critical? Probably.
robjeffrey@reddit (OP)
Ive seen this too.
There was a production email server on a repair tech's bench sideways against the wall. It was a 19" rackmount 1u server. Not a small device.
Used as a magnet board.
CloneClem@reddit
A simple power strip was powering the whole rack?
robjeffrey@reddit (OP)
eYup.
SlaveToo@reddit
Reminds me of when I was working at a school with buried fibre between the buildings.
I went in to patch a cable in the music building. Patched the cable, tested the workstation, went back to close the cab.
As I'm walking out;
"Hey, ST, the network just went down."
Walked back in; opened the cab - nothing seems untoward. Go and check a workstation, its fine. Closed the cab. Walking back out and
"It's down again"
Walk back, open the cab -
"Hey it's back up'
Close the cab
'its down again'
The fibre uplink was just proud of the door.
MidMiTransplant@reddit
Nope. Fire and electrical damage waiting to happen. Not to mention partially blocking an egress.