The Mystery of the Missing Desktop Icons

Posted by BesterFriend@reddit | talesfromtechsupport | View on Reddit | 59 comments

In my years of tech support, I've seen users do some baffling things, but this one takes the cake. A frantic employee called in, claiming all their desktop icons had vanished into thin air. They swore up and down that they hadn't touched a thing.

I remotely connected to their computer, and sure enough, the desktop was as empty as a politician's promise. Oddly, the files were all still there in the directories. I checked the usual culprits: view settings, auto-arrange, even the recycle bin (you never know). Everything was in order.

Then, out of the corner of my eye, I spotted it—a minuscule speck in the bottom-right corner. Intrigued, I clicked and dragged a selection box over it, and lo and behold, a swarm of microscopic icons appeared! Somehow, the user had managed to select all their desktop icons, resize them to the tiniest possible dimension, and shove them into the corner.

After resizing and rearranging the icons to their rightful place, I explained to the user what had happened. They were bewildered and insisted they had no idea how it occurred. Just another day in the trenches of tech support, where the simplest problems often have the quirkiest solutions.