The Mystery of the Missing Desktop Icons
Posted by BesterFriend@reddit | talesfromtechsupport | View on Reddit | 59 comments
In my years of tech support, I've seen users do some baffling things, but this one takes the cake. A frantic employee called in, claiming all their desktop icons had vanished into thin air. They swore up and down that they hadn't touched a thing.
I remotely connected to their computer, and sure enough, the desktop was as empty as a politician's promise. Oddly, the files were all still there in the directories. I checked the usual culprits: view settings, auto-arrange, even the recycle bin (you never know). Everything was in order.
Then, out of the corner of my eye, I spotted it—a minuscule speck in the bottom-right corner. Intrigued, I clicked and dragged a selection box over it, and lo and behold, a swarm of microscopic icons appeared! Somehow, the user had managed to select all their desktop icons, resize them to the tiniest possible dimension, and shove them into the corner.
After resizing and rearranging the icons to their rightful place, I explained to the user what had happened. They were bewildered and insisted they had no idea how it occurred. Just another day in the trenches of tech support, where the simplest problems often have the quirkiest solutions.
ozzie286@reddit
This seems like the kind of thing that could happen if you walked away from your desk and left your PC unlocked....
1947-1460@reddit
Usually the desktop just turns upside down when you do that, like they pressed ctrl - alt - down arrow.
Or the computer learns a new language like French or Arabic….
ozzie286@reddit
I worked phone support for a company that did POS systems. I took so many calls for upside down screens. I think they finally disabled it in the image.
AgentExpendable@reddit
When you hate your employer and decided to ruin the day for them 🤭
vampyrewolf@reddit
Dvorak keyboard switch ;)
I absolutely ruined a co-worker that left their system unlocked. Keyboard switch, flipped the screen, and locked it for them. They locked themselves out with password attempts and had to get IT to rescue them and unlock the account. Even then I had to let them know about the keyboard swap after they locked the account again while trying to unlock the system.
MannekenP@reddit
I replaced the walloaper with a screenshot of the desktop and hid all icons. So he was desperately clicking on images.
poketrekkie@reddit
That one is AMAZING. I once opened a YouTube video of a Windows update (10 hour version!) for a colleague when he was gone, and made sure the mouse wasn't going to ruin it when being moved. He returned and sat in front of the PC for a long time, looking pretty bored, waiting for the update to finally finish, and I almost felt sorry for him, then an ad started playing and ruined it all xD
-MazeMaker-@reddit
Don't you give Microsoft any ideas!
Purple-Lie-354@reddit
Oooh, you are EVIL! Lovely.
ShalomRPh@reddit
way back in the Win95 days, if you clicked the Start button, then hit Esc so it was highlighted but not depressed, then hit Alt-minus, the Start button would just go away.
Since there's always at least three ways to do anything in Windows this wasn't a problem for experienced users, but for the ones who couldn't figure out how to do anything, even restart/shut down, without the Start button it could be problematical.
paulcaar@reddit
If I really wanted to get at someone, I would open task manager and kill explorer.exe.
All open windows will be fine, but no taskbar, no background, no start menu, nothing. As soon as you close your open windows, there's no way to get them back again without command lines.
If everything is closed, it looks like the computer is stuck in booting. Easily fixed by ctrl-shift-esc back into task manager and starting task for explorer.exe back up.
prisp@reddit
Huh, Win98 just shut down if you did that, I guess they figured out that caused issues at some point.
kuraiscalebane@reddit
you can go farther... flip the desktop image upside down, then flip the actual desktop upside down after applying the upside down image make is very difficult to figure out what's goin on with the mouse as trying to move it to the lower left corner of the screen actually moves it to the upper right corner etc.
My0therAcc0unt9@reddit
A memory from long ago, so I’m not sure it’s still true (though it still makes sense to me…). Logins use the system defined keyboard,but unlocks use the user-defined keyboard. Discovered this with a user setting his keyboard to French while the system keyboard was English. His particular password meant he could login or unlock, but not both. Fun to troubleshoot though…
silesiant@reddit
I had someone change my keyboard language/layout to Azerbaijani(SP?). really sucked, since that keyboard layout didn't have the special characters that were in my password. had to resort to the on screen keyboard to get logged in. then I found all the other crap they had done to me...
prisp@reddit
Right click -> View -> uncheck "Show desktop icons".
Of course, take a screenshot of the desktop first and set that as the new background for extra confusion.
Extra credit is setting the Start menu bar to auto-hide and dragging it to the top of the screen so you can't "accidentally" find it too.
Farstone@reddit
We had a troop who didn't like to lock his screen. A tech came in, took a screenshot of his desktop, set it as the wallpaper, unhooked his mouse/keyboard, then walked away. Troopie freaked out as they were working on "important" documents and their system had just "locked up".
AgentExpendable@reddit
I do this as a prank to other colleagues so they'll spend their entire morning figuring out what happened 🙃
MagicBigfoot@reddit
IIRC this happens when the control key is held (or gets stuck momentarily, wireless keyboard for example) and the scroll wheel is used.
Very annoying. I have disabled this "feature" through AHK as I like where I have put my desktop icons very much, thank you.
Bot_No-563563@reddit
Why does that exist
LouisvilleBuddy420@reddit
The IT guy at my work is legally blind. He needs this feature to do his job.
NDaveT@reddit
If you want to zoom in or out on your desktop.
nhaines@reddit
I just realized that at no time in the past 32 years of using computers with desktop interfaces have I ever wanted to do that.
Wiregeek@reddit
Same. Holy crap why does this "feature" exist?
domoincarn8@reddit
Holy Crap! I really needed this feature and didn't even knew it existed! I was resorting to using magnifier to view. (Using an unmodified Windows 8.1 as a media/casual gaming PC and seeing the monitor from afar. The icons and text appeared tiny on the Full HD display monitor).
Razz_Putitin@reddit
You can adjust the interface size in the settings :)
domoincarn8@reddit
Yeah, I know. But since 8.1 was EOL, just installed KDE on it and called it a day.
Razz_Putitin@reddit
Just for your information, KDE is a desktop environment, not the OS, there is a KDE Linux distribution, but most people use something else :)
domoincarn8@reddit
True. But these days the distro flavours do not matter, all have decent KDE support on the big three ( Fedora, Ubuntu, Arch) and their derivatives.
Wiregeek@reddit
I stand corrected, lol!
Geminii27@reddit
Users with poor vision. Especially those who have to use corporate interfaces they might not be the primary logon for.
mailboy79@reddit
As IT support as well as a user with a documented physical disability, I can assure you that the Accessibility features are a super-big deal to us.
That said, I can still see how their implementation can be seen as poor.
krennvonsalzburg@reddit
Probably similar reasons for why we all end up swearing at the VREEEEP! when we tap shift once too many times and that f!@#$%ing sticky keys popup interrupts us. Accessibility feature for a tiny percentage of the userbase.
Wells1632@reddit
Same here.
I just tried it... looks like it now has a limiter on it to prevent you from making it too small now.
aVarangian@reddit
is this actually a thing? on windows? what the hell
lunarwolf2008@reddit
yeah, ive been a windows user for as long as i can remember and had no idea. just tried it on my laptop, it works!
SteveBowtie@reddit
Exactly this, just tried it on my computer. And of course it doesn't support Ctrl+0 to bring it back to default zoom like a browser.
spakkenkhrist@reddit
You can use the right click desktop menu to set the icons back to one of the 3 default sizes, there are keyboard shortcuts for each of these but only work once you have the menu open so are entirely redundant (unless your cursor or enter keys don't work).
prisp@reddit
Huh, TIL this feature existed, interesting.
ElectricalChaos@reddit
I had no idea this was even a thing until today.
ShalomRPh@reddit
In the spirit of experimentation I just tried this, but there's a minimum size that they won't get smaller than; couldn't get them down to specks.
meitemark@reddit
I think 16x16px is the smallest icon size, still nicely visible on a 1080p screeen, "where did they go, is that dust on my screen" at 4k.
benign_tori@reddit
Might depend on your screen resolution?
androshalforc1@reddit
I have on several occasions resized my desktop icons accidentally, now i know how.
Enby_Rin@reddit
I once managed to put the desktop shortcut for the recycling bin into the recycling bin. Windows doesn't let you move or delete that folder. No idea how I managed it
holdstheenemy@reddit
Baffles me how users still use desktop icons, I havent used icons in years, everything I have pinned to the task bar, or hit windows key and start typing the application you want. I can probably point to a user at random where I work and their desktops are absolutely FULL of icons.
javiers@reddit
When I user tells that he/she didn’t do anything what you actually have to know is that: 1. He/she is lying or b. He/she UNINTENTIONALLY did something or c. He/she actually didn’t do anything. My experience is 90% first, 9% second and 1% third.
Used-Personality1598@reddit
I've had the opposite, many years ago a user called me:
User: There's something wrong with my computer. The screen just says ST and doesn't show anything else.
Me: What do you mean ST?
User: ST! You know, the first two letters in the word START. ST is all that fits on my screen right now.
Turns out he had set his DPI settings to something like 5000%.
No_Vermicelli4753@reddit
Happens when a user ctrl+scrolls.
chezybezy@reddit
Came here to say this.
Dranask@reddit
Was IT at a primary school (5-11 years old) and this was a frequent occurrence not hidden fortunately just micro small and not just the kids as teachers also did it.
liltooclinical@reddit
My first guess:
They tried to drag something from one corner to another. Maybe they missed, maybe it's not selectable and they didn't know that, doesn't matter. The first time, it didn't work. So they tried again; bye bye desktop icons. What they actually did was draw a selection window around them all the first time, and then the second time, they shrank that window.
Just my thoughts.
Wendals87@reddit
We get them sometimes but never this lol
Usually it's they accidentally unticked "show desktop icons". Otherwise across our fleet we use folder redirection so the desktop is actually on the network share
Some rural sites have local desktop data due to the network. As the sites get upgraded, the users get told to move their data to their home drive in preparation for the new policy
They forget / don't read and when it gets switched over to redirected desktop, all their data is "missing". Simple matter of grabbing it from their local profile
osricson@reddit
Many years ago my boss called me in as he had an issue with his desktop icons. He couldn’t click on any as they moved away from the mouse pointer. By the time he asked for help they were all herded into a corner. I miss when viruses were funny…
NDaveT@reddit
Sounds to me like someone slipped that deskop some salvia divnorum.
roadkilled_skunk@reddit
I have the opposite issue, everytime I clean up my desktop, OneDrive restores them the next day.
kanemano@reddit
Folder or something else on her cluttered desk held down the Ctrl key as she was scrolling the mouse wheel, see it happened quite a few times
RamblingReflections@reddit
My eyesight never would have allowed me to see what you did! Auto-arrange didn’t move them from the corner and at least spread them out? I’ve never set icons that small so of course I’m going to have to try it out.
BrainOnBlue@reddit
This screams ChatGPT.