Hi again,

first day, second story - as I already mentioned in the comments of the last one:

This story is about a Lady that falls into the category "If she can do it, everyone can do it" and "earns twice the amount you make, but can´t create a .pdf if their life would depend on it"

So, one day I get a ticket from said Lady complaining about the speed of her notebook.
Also even tho she would mark mails as "seen" or create appointments in here calender, sometimes they would simply not appear or the mail would still be listed as "new".
Since we actually get quiet a lot of complains from her (she is the type that overreacts fast and clicks onto programms multiple times when they dont open up in a nanosecond) I didn´t even bother asking question and went straight to her desk.

At her notebook, I check to see if there are any signs (low space on the SSD, high CPU or RAM usage etc.)

Looking into all the programms I see Outlook.exe (42) and immidiately ask her why she has 42 instances of Outlook opened up.

She replied that "thats the way she always done it, since the notebook is so slow that new mails and appointments would only be visible when she opens a new one"

Standing there in disbelieve and holding my tears back, I only replied that opening it that often would only lead to problems and asked her not to do that anymore.

Surprisingly I haven´t gotten a ticket from her for that topic ever since, but she still does it (saw it while being in a meeting with her)

Welp - you can´t help people that dont want to be helped!