I find it ridiculous you don't carry spare laptop power supplies everywhere

Posted by speddie23@reddit | talesfromtechsupport | View on Reddit | 170 comments

I get a call direct on my work cell phone well before my regular start time. Although it's before my start time, I usually answer the call anyway in case it's because of a site outage, major incident, something like that.

Caller: "Hi speddie23 (low level manager) here. (Other higher level employee) gave me your number. I'm at (small, remote site) and I have forgotten my laptop power supply at home and the battery in my laptop is completely flat. Can you let me know if we have any spare power supplies here"

Me: "No, I don't think we do. They all use desktops there"

Caller: "Ok, well what can I do? I would have to drive all the way home to get my power supply"

Me: "Perhaps there is a spare computer you can use there? Or maybe you can ask around in case someone does have a laptop with a power supply you can borrow"

Caller: "No, I've already asked around and no one has one. Everything I need is on my laptop, I really need this working"

Me: "You might have to drive back home to get your power supply then"

Caller: "I find it ridiculous that you don't have spares. Can you call my manager and let them know that I will be offline for a few hours whilst I" (and they make this next part sound very exacerbated) "go home and get my power supply so I can work"

Me: "No, but seeing as you are on the phone to me now, I'm sure you can call them as you have access to a phone"