Has anyone bought a sofa from DUSK before? If so, what is the quality like?
Posted by sixtydegr33@reddit | AskUK | View on Reddit | 49 comments
We are looking at the SOHO or the HAMPSHIRE range? I can't tell if the reviews on the website are legitimate or not? I have been through hundreds of them but they sound suspiciously good. I have also been on Trust Pilot isn't clear...
DarkerDrone@reddit
Still waiting for a Hampshire sofa, wished I’d seen the reviews before putting an order in, seems like a total waste of time n money. Pics look great, probably nicked from the loaf site, def get the feeling I’ve been scammed. About to start the process of refund as the chances of receiving let alone liking the item is not looking good at all. All links site contact etc all loop round n round with bot or no reply responses. Gonna contact the bank n see if I can reclaim….wish me luck.
MidnightPractical727@reddit
Did you cancel in the end?
DarkerDrone@reddit
No, eventually got through to a customer service rep via email n sorted it out, sofa arrived n it’s fine. Not the best or the worst, is what it is n cleans up well. Good basic item.
MidnightPractical727@reddit
I've recently ordered mine, sat on a family members at the weekend and it was 10 times comfier than a John Lewis one so!! Happy that it's worked out for you
BirdGoggles@reddit
Hope you don't mind me asking which sofa you ordered?
MidnightPractical727@reddit
Hampshire. 5 months in - I find it very comfy, looks beautiful and gets lots of compliments from guests. Legs are gorgeous, easy to assemble, looks even better than the photos.
You do ned to make sure to plump up the pillows otherwise it falls into grooves quite easily and won't last. Plump it once a week and you'll be fine. Covers are detachable so cushions can be restuffed in the future.
sixtydegr33@reddit (OP)
Good luck.
I went with sofology. Very happy. Great service.
DarkerDrone@reddit
Thanks. Think I’m off to an actual showroom for this now. Sofology uses what looks like an identical web shop. Instantly put off. Good to know your order went well tho.
kaspartakus@reddit
Guys I was about to buy from dusk! Thank you! Has anyone tried any brands that are decent price AND good quality or does that not exist anymore? We need a sofa and two arm chairs and preferably comfy because hibernation time is upon us!
BirdGoggles@reddit
Based on my previous experience, I am about to buy a sofa from Dusk. The bed is amazing quality. I did buy the Henrietta snuggle chair from Daals last summer which is absolutely stunning and crafted beautifully... perfect cushion firmness, gorgeous midcentury style. It feels so high end and supportive. I bought it too impulsively due to having no seating at the time. While I love it and wish I didn't have to sell it, the high arm style is not right for my tiny 4x3 living room.
No_Software3435@reddit
I’ve bought a double bed and paid much less than we’d normally and we’ve found the quality equal to a £1k one .
MidnightPractical727@reddit
My brother has had two sofas (Hampshire) by them for at least 2 years, used daily and kept their shape great. I would call them very good quality - holding up better than my DFS.
Satch2305@reddit
A friend did…said would never buy again without trying first.
No_Software3435@reddit
We bought a bed, much cheaper than we usually go for and it’s really good. So good infact I’ve been tempted by a sofa.
BirdGoggles@reddit
This is me. Bought a bed two years ago that was unbelievable quality for the price and now I'm eyeing up a sofa.
Accurate-One4451@reddit
I bought a refurbished Hampshire from eBay to save on costs and it's fine. I would say it's equivalent to Argos on quality. I certainly wouldn't say it's premium and wouldn't pay the full price for one.
Suitable-Pin-617@reddit
Yes, I did the same, but it seemed brand new to me. I love my set.
Ambitious_Rent_3282@reddit
Can't speak for their sofas, but have found Dusk's pillows and cotton percale bedding to be decent. It's not luxurious but seems decent for what I paid.
No_Software3435@reddit
We got an excellent bed too. We’d normally pay double but thought we’d give it a go. Very pleased.
Ambitious_Rent_3282@reddit
What mattress of theirs did you get?
No_Software3435@reddit
Oh I’m so sorry, I’ve just realised we only bought the ottoman bed frame. We already had a simba mattress.
Ambitious_Rent_3282@reddit
No worries. Do you rate the Simba mattress though?
No_Software3435@reddit
Fine. We really needed a new mattress. I have health issues and don’t sleep well anyway, but my husband isn’t having any problems with it.
Ambitious_Rent_3282@reddit
That’s good to know. We sleep on a Dunlop latex mattress from Latexsense. It’s too firm for me but very strong. Still holding up since 2019. i use a four inch memory foam topper on my side and it’s now very comfortable, though it really retains heat. But saves money on heating! :)
No_Software3435@reddit
My husband finds mattress toppers make him feel so hot he feels he’s going to spontaneously combust. 😆.
cynimonnn@reddit
We bought an Ottoman bed frame and curtains - great quality. They take forever to ship but worth the price! Not sure about couches though but we are considering them
No_Software3435@reddit
We bought a bed too. Excellent. And came quickly.
SeveralDifficulty745@reddit
Just to add my two pence. Bought a Superking Ottoman, it looks lovely, easy to put together and ok delivery. But it’s not sturdy at all. The frame only rest on a couple of triangles in the corner, so it rocks and sure the frames bows in the middle. To be fair it was only £350, pay peanuts and all
Electrical_Scar_3481@reddit
Omg wished I'd looked at other reviews before I gave them my money ,a month later and nothing apparently it's not even been processed there end yet I have ADHD so do tend to be very impulsive ,but I'm now realising not everyone is as honest as me and scamers will do anything for money .
MidnightPractical727@reddit
Did you get it in the end?
naildoc@reddit
How was it
sixtydegr33@reddit (OP)
I'm sorry to hear this. It might be alright once it arrives.
many-many-moons@reddit
Sooooo helpful. Was just about to order a nice looking sofa for an astonishingly affordable price.
FaithlessnessOk4290@reddit
From Dusk
Firstly, I would like to apologise again for the delays you have experienced with your order. I have contacted our Operations Team regarding your order and can see the delivery has been scheduled for the 24th of March, not the 17th. I am so sorry for the further inconvenience this may cause. Update 23rd March Still not a word about the delivery tomorrow 24th March … not holding much hope that the table will turn up but may be third time lucky Update Not delivering today…..but I have been given a delivery time tomorrow. The story continues Update Delivery company phoned to say they are on there way BUT ONLY HAVE THE TABLE TOP NO LEGS .. i said take the top back and bring it back as a complete order.
Particular_Cold_9417@reddit
Have you had any success as yet ? Ive had items in my basket, thought I would look on here before placing order... glad I did now...
Friendly_Gate_9439@reddit
Pathetic and painful, stop responding my money is with them and they are neither delivering item nor they are refunding money
Nabz_eXe@reddit
worked here for a week and wasn’t treated fairly so I’ll tell you how it is…your email responses may sound generic, because they are.
Dusk.com specifically have macros for every query and I was specifically told to not add my own input in to emails.
I could literally see email chains from customers who also stated it is extremely difficult to contact dusk.
That’s because they want it that way.
I understand not everyone might be the perfect fit for a certain role, but the level of disrespect was through the roof.
It was also extremely embarrassing to have been reprimanded in front of the whole office so you didn’t even respect my privacy.
tunnocks-teacake@reddit
Their Trustpilot has taken a nosedive. I’m really not impressed with the customer care, my order has no appeared, and tempted to do a chargeback via my bank card
vewywascallywabbit@reddit
Send them a DM on Instagram. I waited a month for my order and then DMed them. They replied straight away and told me my item has been discontinued. Refund came through so fast.
Dipso88@reddit
Have you checked Google? They have 21 reviews with an average of 1.9. most of those reviews are 1-star.
There was a surge of companies like this around COVID time that market themselves as being super premium though the reality is their manufacturing and business practice are both far below.
Avoid it, spend a little more and go for one of the bigger more respectable retailers.
sixtydegr33@reddit (OP)
Oh yeah thanks. Roseland looks of a similar ilk.
Might shop local at and indy instead.
sixtydegr33@reddit (OP)
Oh yeah thanks. Roseland looks of a similar ilk.
Might shop local at and indy instead.
KidInd@reddit
Got bedding... Looks a LOT like the photograph was, shall we said, superb at making it look good.
Side note. Had an interview with them about a year ago, never heard back. Guy who interviewed me seemed a bit of a bellend, put me off them and the company and the bedding sealed the deal. Seems like the investors they had in the line came through and have upped their marketing!
Anathemachiavellian@reddit
I actually bought a loveseat from them (and some bedding) about a year ago and I’m pretty happy with both. My main sofa is from Loaf and cost a fortune in comparison, but to be honest I’m happy with the cost vs quality on the loveseat. Delivery was quick and easy, and it looks the same as when it arrived. It’s synthetic inside so as comfortable as you’re going to get for that, but I’m happy to lounge on it occasionally.
Bald_faux_fraud@reddit
I bought one. It was cheap for a reason. Stay away mate. My sofa didn't even last a year.
Alarmed_Crazy_6620@reddit
Completele illegitimate
sixtydegr33@reddit (OP)
Based on what evidence?
Alarmed_Crazy_6620@reddit
Based in Avignon, known antipope residency
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