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SanDisk Extreme SSDs keep abruptly failing—firmware fix for only some promised

Posted by COMPUTER1313@reddit | hardware | View on Reddit | 32 comments

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32 Comments

-Bernard@reddit

Check whether your SanDisk drive is affected by the firmware issue here: https://support-en.wd.com/app/firmwareupdate?!&a\_id=50098. If it's affected, there will be a message: "Your product may have been impacted." Even if not, but you want to update your SSD's version to the latest, follow the link for the guide with the updater: https://support-en.wd.com/app/answers/detailweb/a\_id/50763. It didn't solve my SSD's corruption, but it might prevent it from happening again. To fix the corrupted file system without installing and paying for anything: \[Windows\] Open your console (Command Prompt) and run chkdsk X: /f /r /x where X is the drive with the corrupted file system. See the YouTube video here: https://www.youtube.com/watch?v=y0V0H\_GykOM. Depending on the size of the SSD and amount of data on it, it can take a while. Don't do anything until the cursor in the console starts blinking again. \[Mac\] The equivalent to chkdsk is "Disk Utility" with "First Aid". Fixed my SanDisk Extreme PRO Portable 2TB. At least for now.
View on Reddit #4962950

No0B25@reddit

Thank you for the heads up! I've been storing invaluable stuff on one of these (the 4TB model). My usage has been low on writes, but I guess it would've given up eventually. Gotta up my backup game.
View on Reddit #2188459

Tystros@reddit

Samsung said they'll release the 990 Pro 4 TB in Q1 2023
View on Reddit #2273614

No0B25@reddit

Sounds expensive, but an interesting prospect nonetheless. Hope they'll eventually release lower end 4TB SSDs as well. With prices slowly decreasing there will only be more competition as time goes on. As far as flash storage goes I had good experiences with Samsung's products since their 830 SATA drive, so I'd have preferred a Samsung drive given the choice between it and the SN850X. But I have a feeling that with controller standardization and the small number of NAND flash manufacturers, SSDs seem to drift towards an equilibrium in terms of quality inside their price tier. So maybe it doesn't even matter that much which drive one chooses, aside from reputation and warranty...
View on Reddit #2286079

kn1ckerb0cker33@reddit

Whelp. Should have known those sales were too good to be true. I haven't used mine a lot but now I'll look for a backup for that one now. Are the Samsungs more reliable? I had issues with their old EVO ssds and don't really want to go back down that road again.
View on Reddit #2189607

AnimeAlt44@reddit

Any brand can experience weird bugs there's no guarantee Samsung is immune to something similar. That being said it's still better than a known bad drive I guess lol. Kingston, Sabrent, and Crucial all have native USB drives these days check them out.
View on Reddit #2226943

Rotaryknight@reddit

hmm....I have both 1tb extreme, and the extreme pro. Bought these within the last 3 months, the pro is attached to my steamdeck and the extreme is for portable file storage. I seriously hope these dont die on me....I already loss a 8tb hdd and all my data on it lol, I cant handle another massive data loss.
View on Reddit #2182958

AnimeAlt44@reddit

The first rule of computer storage is that reliable storage does not exist. Treat every disk and card like it can fail at any moment and keep at least 2 copies of anything you have any use for.
View on Reddit #2226920

osea23@reddit

Buy a second external disk to store another copy of the backup if the data is that important.
View on Reddit #2183675

Rotaryknight@reddit

After the 8tb failure I got a Google one 5tb cloud storage lol much easier to access than VPN into a specific pc
View on Reddit #2202106

arandomguy111@reddit

If you care about data loss you need to have a backup solution and not chase drive reliability.
View on Reddit #2192194

Telaneo@reddit

It seems mostly be the 4 TB version that's having problems, with some 2 TB versions. Hopefully that means that the 1 TB is fine. But don't take that chance. Follow the 3-2-1 rule of backups.
View on Reddit #2184408

dnv21186@reddit

Aren't these just m.2 drives in a rubber enclosure?
View on Reddit #2187344

AnimeAlt44@reddit

Yeah they are WD Blues inside which are generally good drives. They have custom firmware and a USB bridge chip tho.
View on Reddit #2226895

ilikethegirlnexttome@reddit

Any solid alternatives?
View on Reddit #2179901

AnimeAlt44@reddit

XS2000
View on Reddit #2226869

dnv21186@reddit

Buy an enclosure and stick your favourite drive in it. 2230 enclosures are cool as hell
View on Reddit #2187357

mewenes@reddit

What 2230 enclosure would you recommend?
View on Reddit #2194826

dnv21186@reddit

Any is fine. They all use the same Asmedia controller anyway. Just buy an aluminum enclosure for cooling of both the SSD controller and the bridge controller
View on Reddit #2198339

firedrakes@reddit

Pay is good
View on Reddit #2185820

Stingray88@reddit

Samsung T5
View on Reddit #2183933

Stingray88@reddit

I work in post production and these drives have really started to make a name for themselves for how unreliable they are… specifically the 4TB models. It’s been talked about several times over the last 6 months in /r/editors. As always, don’t forget to have adequate backups!
View on Reddit #2176114

Soup_69420@reddit

Any consensus on favorite drive(s) that work well?
View on Reddit #2183759

AnimeAlt44@reddit

Samsung or Sandisk whichever is not under scandal at that given moment, so Samsung now. That being said I prefer Sabrent and Kingston because they use native USB controllers. The XS2000 in particular is my fave.
View on Reddit #2226858

dogsryummy1@reddit

You can never be sure of what second-rate NAND chips manufacturers stuff into their portable SSDs (usually the poorer kind, and it's not uncommon to silently switch suppliers midway), so if drive reliability is a huge priority your best bet would be to purchase a $20 NVMe SSD enclosure and buy an SSD stick of your choice, that way you control the quality of the drive. If the port or connector fails on a store-bought portable SSD, you're royally screwed as it's often soldered to the storage. On an enclosure though, you just remove the drive and plug it in another/insert it into a computer. It's also an excellent way to repurpose SSDs from old computers you have lying around, turning them into portable SSDs.
View on Reddit #2185941

Stingray88@reddit

We’ve been buying Samsung T5s for years without any issues.
View on Reddit #2183905

Telaneo@reddit

Is the T5 even made anymore? The T7 is the current model, isn't it? Not that it really matters, since I haven't heard of any problems with either the T5 or T7.
View on Reddit #2184380

Stingray88@reddit

They both existed at the same time. The T5 is USB 3.0 5Gbps with a SATA SSD inside. The T7 is USB 3.0 10Gbps with an NVMe SSD inside. But yeah… looks like the T5 has been discontinued. Oh well. The T7 had some thermal throttling issues when it first came out but I’ve heard that’s no longer an issue. Should be a good way to go.
View on Reddit #2184582

Mhugs05@reddit

I've had a SanDisk extreme 512gb for years and have always felt it gets unnecessarily hot while just plugged in with no disk activity. Recently got a Samsung T7 2tb, it stays cool to the touch in most situations even in use. I don't trust the SanDisk drive and it's got to be using more power if it's heating up all the time.
View on Reddit #2185132

FeelMyGonorrhea@reddit

I have an 7yo 128GB, and it is similar. When I write it to it it stays hot for 12+ hours. But if unplug it, let is cool for a couple minutes, and plug it back in, it will remain relatively cool. A little above room temp. I have no idea why that is, but I'm guessing it's a firmware issue.
View on Reddit #2210383

-protonsandneutrons-@reddit

I can't see any link to where the firmwares might be. Maybe this: [https://support-en.wd.com/app/answers/detailweb/a\_id/50098/h/p2#gs=eyJndWlkZUlEIjoyOTgsInF1ZXN0aW9uSUQiOjEsInJlc3BvbnNlSUQiOjE0LCJndWlkZVNlc3Npb24iOiJfeTZsT3g3cSIsInNlc3Npb25JRCI6Ii1iQmFPeDdxIn0](https://support-en.wd.com/app/answers/detailweb/a_id/50098/h/p2#gs=eyJndWlkZUlEIjoyOTgsInF1ZXN0aW9uSUQiOjEsInJlc3BvbnNlSUQiOjE0LCJndWlkZVNlc3Npb24iOiJfeTZsT3g3cSIsInNlc3Npb25JRCI6Ii1iQmFPeDdxIn0). I forgot there are [**4 versions of this SSD**](https://www.westerndigital.com/support/product-list?productName=8830): Extreme, Extreme Pro, Extreme V2, Extreme Pro V2. // Backup advice aside, what a horrific firmware bug: the drive dies, and the data is virtually unrecoverable? God damn. I have a 2 TB version (can't remember which one atm) and I think better to not wait for Sandisk QA to "take a look" a few months later.
View on Reddit #2182398

COMPUTER1313@reddit (OP)

As for how the SSDs are failing, it’s not in a pretty way: > SanDisk customers have been complaining about the company's Extreme and Extreme Pro portable SSDs suddenly wiping data and, in some cases, becoming unreadable. Complaints go back at least four months, and SanDisk told Ars today that a firmware fix is coming "soon." However, SanDisk only confirmed a firmware update for the 4TB models, despite an Ars staffer and online users reporting issues with 2TB drives.
View on Reddit #2175714