Dump self-checkout or stop people being bullied into using them sainsburys should realise manned tills are also essential for many of their older customers
The scanner to be as good as the manned checkouts. If the old lady in aldi can scan all my shopping faster than I can bag it. Why am I waving my strawberries around the scanner 20 times? And a minimum of half of the machines to accept cash. Sometimes I want to use cash ok! Some tescos have none!
Idk about other shops but at mine the scanners are the exact same for the manned tills and the self-serve, customers just hold the barcodes right up against the scanner to it can’t read it or the have it above/below/sideways/miles away so it can’t scan it either. I think I have to say “if you hold it a little further from the scanner it’ll be able to see it” about 50 times a day cause people think they need to press it against the glass.
That analogy only works if, after I've woken the clothes, I give them to the supermarket for them to sell for free.
I'm not going to be anyone's cashier for free.
Right, but this isn't progress. It's more inefficient to have a customer struggling with one of these machines than it is for a cashier to just whip everything through on a checkout, especially if there are complications like weighted or age-restricted items. They are also more prone to theft.
I am severely sight impaired but I have a slight bit of central vision remaining and don't need to use my white cane in the supermarket. All of you would think I'm just a common or garden dumb cunt , flapping about trying to find the slot for paper money, vaguely mashing the screen with my palms, my light screams of frustration etc. Don't forget those of us with (badly) hidden disabilities, folks 😘
My brain fog is absolutely taking me out to the point I can't find words immediately or I can't remember a word I know very well (not the normal amount of fumbling over words people get) and I'm scared to let people see me a lot of the time cause they'll think I'm an idiot. I didn't used to be like this, my disability is just kicking my ass.
I'n sorry to hear that. Isn't it strange, and awful? I hope you can get back into doing things more, and that people are patient with you. It's not your fault.
I feel for these perfect capable people lol, who don't realise that we all age and change, that any of us could become disabled or differently able at any point. And they will then presumably feel bad for judging people who have visible struggles of which they are privy to no knowledge. Or more likely, feel aggrieved that people assume they are too stupid to use a checkout, when it's far from the truth, and wasn't always that way for them 🤷🏻
It is one of those things that is corny but it helps an awkward silence and wait. I do think staff should have the power to just give people small items if they refuse to scan, holding up a whole queue of people just for a packet of crisps or something is pointless.
Staff usually do have that power if it’s cheap enough, like a banana or something. For other stuff if you tell them how much it is, they should be able to put it through manually (which is a win-win as if also saves them going over and getting another one).
That is good. I had this one time I had a single bulb of garlic they couldn't find in the system. They had to go to the shelf and found they only sold in 3 packs and this must have fallen out loose, with no others left. Because it had no code, they couldn't put it through so just did a "computer says no". Guess they put it in the bin or it is still there.
I’m a SCO supervisor- among other things- NOBODY HAS LOST THEIR JOB. It’s an additional responsibility some of got trained on & the rest are deployed elsewhere.
People dont always lose their job directly as a result of mechanisation/automation, but in the longer term, supermarkets will reduce headcount.
Why do you think they paid for the machines?
So why not employ staff to cover more of the checkouts?
Self checkouts add extra capacity when all checkouts are full, but take the place of staff at times when checkouts are quieter.
Some shops don't have space for more checkouts. You can put several self serve in the same space.
Personally, as a shopper, I prefer the handheld scanners.
For small shops, I scan and pack directly into my bag, and can pay in 60 seconds at the till.
The shop may not be busy enough frequently enough to make hiring another staff member worth it.
I used to work in a Tesco Express when we got the self-scans first installed. The till was generally staffed by a single person, there was no need for a second person on the till for the majority of the shift, outside the post-work rush which generally lasted about 30 minutes tops.
'not worth hiring another member of staff'
If that was the case before self checkouts, then it definitly is now.
I have no problem with automation if it brings about more leisure time and hugher luving standards, but it doesnt.
Look at all the pushback against 4 day working weeks.
Does that actually happen? In M&S Food today - the machine scanned one of my two items twice and it took 3 minutes for someone to come over to fix it after I clicked on remove item
It will happen indirectly as the people deployed elsewhere can be seen to have roles that are fit to cut down numbers on, over time. Obviously it isn't like they install three self serve machines and three checkout people get sacked. I've seen it in my industry (IT) with a lot of automated or user admin processes put in place. It is not like they fired everyone who previously manned the phones doing various things but the teams get trimmed year on year. I wouldn't say the user experience has improved overall.
Ours were installed in 2020/early 2021 (before I worked there) and nobody has lost their job, the people who were constantly being shouted to jump on a till because it got busy are happy that they can get on with their actual job they’re rota’d for and me and many other people were hired specifically to work as self-checkout assistants. And plenty new till staff join for Christmas and summer when uni kids are looking for jobs.
Jobs that would have been available are no longer available, so jobs, long term, are lost. It's simple really, if the old cashier is now putting fruit and veg out, the job of putting fruit and veg out is now not available to hire someone new in. No one might have lost their jobs, but that's a completely different thing to what I said
Our old cashiers are still cashiers on the manned tills. The people putting stock out were always putting stock out, except now they don’t get interrupted every 10 minutes being tannoyed to jump on a till if there’s a queue and someone wants to buy one item.
I’m quick and do two scans. One for all the items that won’t be a problem, then pay for them. Then I scan the alcohol and set a timer on my watch. More than a one minute wait and I’m gone, leaving the drink behind. I’m old and they should have AI smart enough to detect that I’m old. Also, I’m old enough to keep alcohol at home without drinking it, usually have some in, so it’s a discretionary item.
The issue is that an AI would be a liability nightmare. AI is very much not foolproof, and as much as it is not a problem if it classifies an onion as a lemon, it is much more of a problem if it classifies a 13 year old as an adult and sells them alcohol
We don't need ai. We've had websites that ask you to verify your age by entering your DOB for years running with no problem. They should just do this for the tills.
> We've had websites that ask you to verify your age by entering your DOB for years running with no problem. They should just do this for the tills
Famously not a single person has ever lied about their age online to access a service they're not old enough for, right?
That was the joke. That's my fault though for hoping people might understand that this is so obviously not true that /s is not required but I guess my faith in you was misplaced.
Add-on to this - if a deal doesn't go through and they don't believe you and have to go check the shelves that the deal exists then the whole deal is free because of the unwarranted attack on my honour and waste of my time.
While "free shit" always wins, this doesn't really count because - as an example selve serve attendee all of this is like PTSD - as most of the comments allude to, people are utter fucking cretins and unfortunately need extended help in reading instructions on a screen lol
We should be allowed £10 a per customer, every time one scans their whole shop on a non functional screen with a big massive sign on it.
Yet us retail workers are the thick ones ?!
Double if the staff member wasn't helping someone else. Or if the shop has got one poor member of staff trying to cover a million tills. Or serve on the staffed tills while also having to run the self checkout.
The till lights should show a certain colour if they're free. Too often there's a queue of people at the self serve even though there's 5 tills not being used.
It’s learning how scales work. That’s the trick.
Scale is set to 0.
You scan then add a 200g item.
Scale detects 200g.
Scale is happy, proceed with the next item.
You introduce anything else into that mix, and that’s when problems arise.
You decide you want to start bagging half way through? You just added a 5g bag. Scale doesn’t know what the fuck you’ve done. Did you bag the wrong item? Slip something extra into the bag? Not a clue. Can’t proceed.
Most people just don’t get the whole bring your own bag thing, and don’t understand why you can’t just introduce your own bag half way through,
Scale is set to 0.
You tell it you’ve bought your own bag.
Scale detects 5g, right, that’s a bag, now the scale resets itself to 0. Proceed.
It’s that simple.
> Scale is set to 0.
>
> You tell it you’ve bought your own bag.
>
> Scale detects 5g, right, that’s a bag, now the scale resets itself to 0. Proceed.
You tell it you brought your own bag. You set it on the scale. The lightgoes red and you need to wait 5 minutes for some underpaid tw
The solution is to skip bagging on the scale entirely. Scan something, weigh it, then move it to the bag near your feet. It doesn't care if you remove the weight after it's accepted.
Except the system is shit and still forces you to get assistance when you add a bag correctly 9/10 times.
It also stupidly throws a fit over items that weigh very little - if you scan a birthday card, it usually doesn't register any weight change, and then gets upset again. Why they don't just ignore items which are known to weigh less than a few grams is beyond me.
I save that crap to for the end now, get them all in one hit. But, it takes a fair bit of learning to know all the various items that'll upset one of those things.
Had three of them chatting away to themselves in the shop I worked in for a while. I thought of them as the 3 witches of Macbeth. Conspiring in the corner and preventing me from relieving boredom by tempting away customers. Creepy bitches.
The trick I found is, if the product is too light to trigger the scale all you have to do is tap the scale after you put the product on it. Some stores need you to actually put weight on the scale and some take the lightest touch
It’s really not.
Bleep item. Put item in bagging area.
*bleep* “someone is coming [in five minutes because we’re too cheap to staff it properly]”.
The scales aren’t calibrated for shit on so many machines.
Except in the case of flowers, magazines, newspapers, hot food and a number of other products with variable weights. I presume everyone is expected to be aware of that too?
I love the part where I’m digging out all my own old bags to use, and then have to politely wait a few minutes for the employees to stop chatting and notice me.
I get it. I scan the item. I place just that item in with shopping. Scale decides it weighs too much. Or can't detect something light like a packet of herbs. Different shops vary wildly on terms of actually being functional for more than a couple of items.
I literally never have a problem with it, in any shop I go in. So long as I don’t rush and give it chance to figure shit out between each step, it always works. I always put my bag down first and let it tare off and that’s never an issue either.
The only time I have to summon the staff is for restricted items like booze.
They've generally been getting better the longer they've been around and some shops do seem better than others. Back when Morrisons was my closest I couldn't get through 5 items without the scale throwing a hissy fit.
The scan and shop is the superior way to use the self checkout anyway, that way you only need to weigh produce at the special produce scales.
Very familiar with this one. Every time it happens, I want to tell the customer in my best sarcastic deadpan that the till tells them where to put it after scanning and that maybe they should pay attention to instructions...
The 'I don't understand technology' bit really can't be an excuse when a. You've chosen to use it over waiting for a manned till and b. It's telling you clearly what to do both in big letters on the screen and verbally. At some point it just becomes a lack of general comprehension.
'I dont understand tech'... is such a shit excuse now, we have had all sorts for a while now, they just refuse to learn new things. I know 80 year olds with computer and tech skills!
If you worked in an office back in the 80s then you would have had some experience with computers before retirement. I know tech has improved massively since then but the principle has remained the same.
Plus tech has been around since we invented the wheel. People who "don't understand tech" encounter it in various forms, from low to high, all day long.
The older ones I can sort of understand but the middle aged people are just stupid or lazy or both, you can figure out how to be on FaceTime with your Airpods and Facebook your shit memes but not this, Really?
And c, it’s not like self service tills are cutting edge new tech any more. They’ve been pretty common for 15 years now, like… that’s enough time for even the least tech savvy person to learn.
Self check outs were obvious and easy AF to use as soon as they rolled out.
20 years ago my mom knew not to move groceries off the weight scale but would anyway, get mad, and then I would tell her she wasn't supposed to move the groceries and she'd Huff "I KNOW. BUT I WANT TO PUT MY BAGS IN MY THE CART :(((((("
.....
* my current store has a button for "skip bagging"; thanks dumb old people
There are a lot of people with a genuine lack of general comprehension, and I don't think taking the piss out of them or showing no patience is cool or necessary.
>At some point it just becomes a lack of general comprehension.
Absolutely, or just a massive lack of resourcefulness and common sense.
I have a colleague at work who routinely calls me over for tech support and I will almost always simply read, 100% verbatim, what's on his screen and it almost always solves the issue.
Him: "Can you help me? I can't process this order."
Me: "Hmm, 'Address 3 can't have more than 30 characters'"
Him: "Oh, I'll cut the address length down"
Me: ???
On the rare occasion it's not obvious I google his problem in front of him and walk through nothing but the exact steps on the screen.
Another thing he likes to do is say "*How am I supposed to know that!?*" when I show him a keyboard shortcut or a software feature he didn't know about. He asks the question in a sort of exasperated and baffled tone like the information I know was injected into my brain on birth and that user manuals and the concept of self education simply no longer exist.
/rant. It drives me mad.
Brain farts happen. They happen all the more when you're stressed and/or distracted and are particularly awful with some health conditions.
Being belittled by a member of staff really helps to improve that concentration and self esteem. /s
Why not be helpful *and* nice?
No need to make someone feel bad for not being comfortable with technology.
Yes, help them, it's the nice thing to do, just don't make them feel stupid for your own amusement.
This thread is mostly fantasy. If I wasn’t helpful and nice (or at least mostly professional) I wouldn’t still have a job. Sarcastic piece of shit mode is rarely used and reserved for those who’ve really earned it.
In fairness. After many years of working in a convenience store of one of the big supers, my own muscle memory still gets me sometimes on self checkout. Natural habit to try and scan an item twice if I have two rather than scan each one and place each one down.
I have 1 item in my right hand 1mm above bagging area. The 2nd of the same item in my left hand. Scan, drop from right hand, scan again, throw item from left to right hand, catch, drop.
​
You need to get your efficiency game up.
Depends where you go and what model of self checkout they have, some places don't opt for the security scale module if it's a low risk theft location to speed up checkout
Might also be a space issue. I’ve seen M&S stores with 4x card only tills with no scales opposite 2x cash/card with scales with the 4 small taking the space of the 2 larger self checkouts. Scan & Go in M&S is a handy way to reduce crowding at the tills.
To be fair, sometimes the scales are in a really arbitrary place. They should be on the opposite side of the screen to the pre-scan area, although I’ve been to places where it’s either on the same side or on some raised platform coming off the screen or in some alcove under the screen
I was thinking label the area "Basket here"and "Bags here", I have been to shops either way around, or both on one side.
Waitrose here basically does self checkout on trust. Their scales a lot less temperamental.
I don’t mind people who don’t know, but I don’t like people who won’t learn. Hard to believe this is the first time she’s used this thing but maybe it is, who knows? As long as she learns, then it’s all good with me.
In AU some shops of the same chain have different settings some require weight some don’t, I have 2 of the same chain near my place depending on what side of a road I’m on I will find my self having to weigh it or not, fucking confusing (for a second)
I know someone who didn't understand the idea of putting the empty bag next to the machine and filling it as they went.
First time, they removed stuff before paying and the machine freaked out.
The second time, they manually picked everything off and into bags after they had paid.
To be fair, I move stuff into bags after paying too sometimes. I do it because it can be quicker than waiting for someone to approve your bags, and is less prone to "unexpected item in the bagging area" when your bag presses SLIGHTLY harder on the scale.
1. Take heaviest item
2. Scan it
3. Put it in your bag
4. Put bag on the scale
5. Continue to scan and bag the rest of the items
The weight tolerances with heavy items are such that a bag will not exceed the maximum allowed weight for your first item.
I have an almost 100% success rate doing this and it’s obvious when it isn’t going to work (e.g. you only have a packet of basil). In these cases you obviously bag afterwards.
I hadn't considered that, thanks! I'll try this next time.
Although I assume it depends on the weight of the bag, which would need to be within the tolerance. A leather bag with metal accessories and other items inside it weighs a lot more than an empty fabric tote bag, for example.
They’re usually better these days, to be fair. They must have increased the weight threshold for considering something a bag, as most tote bags are ok now, it’s only a backpack or similar that will make them refuse to recognise a bag
Depends - plenty of shops still complain about an actual empty bag at the start of a shop, let alone the idea putting something on the scales at the start and letting you set that as zero before scanning.
One advantage of looking respectably middle aged is often staff will switch the scales off so I can just scan and chuck straight into my pully trolley to take home.
If I already have something in my bag from somewhere else, I have to pack up afterwards, or the machine has a right hissy fit if you try to use the bag. 30 seconds of packing is much quicker than having to get a staff member to sort it out.
>If you can't figure out the routine of pick up item, scan, bag, pick up next item, then please don't use the self checkout. It's too complex for you.
Nah screw that, the machines in the UK checking the weight never work properly with bags on them. It also takes ages to get the bag weight approved by staff before you can start scanning.
In other countries there's no scales, they just do random checks and have the gates requiring a receipt to leave, way quicker.
To be fair, how is anyone supposed to learn if they're being judged by the people behind them for having a go? That's exactly how I felt the first time I used one.
Oldest people In society are few and far between. Boomers have had mobile phones and computers half their lives. They should know how self checkout works.
No one's saying about knowing they work. Just saying where the scales are is sometimes not intuitive. I'm 30 with a masters degree in maths and an actuary, so you can't say Im dumb or old...
I genuinely believe that you should have to take a competency test in order to receive a card or something that lets you unlock the use of self service tills.
That the staff member watching them doesn't dissappear to the other end of the store so I'm not stood around like a muppet when the machine decides to have a hissy fit.
The rule should be that they must actually have a sales person present for approval of things. Having to wait every time for someone to approve things is a drag. I understand Id checks and the repercussions that shops have, but please pleas please have someone there to do it in a timely fashion.
Everyone should calm down a bit. Why are in such a hurry that 20 seconds matters? Chill TF out. People have different abilities and some people take time to process information and need a few more minutes.
While I understand the 'no trolleys' thing, the trolleys with the kids seat in are invaluable if you have a toddler, even if you're only buying a few things. Otherwise they'd be running all over the place. And I'd rather not queue behind someone at the checkout with an actual full trolley of stuff when I have an impatient two year old and only a few items..
I do agree in principle with not using them to get your entire week's worth of shopping though. A basket's worth of stuff should be the standard.
Tesco do this by asking at the end.
Still, I'd rather be emailed a receipt.
If I scan my clubard or other supermarket equivalent, please email me a receipt.
You already have my email associated with the clubcard. You already know my details.
Just let me check a box in preferences somewhere to email me a receipt.
It’s perfectly normal to be social in a public place within one’s own community. It makes society a happier, friendlier place. This makes for a happier place.
I think younger people are more anti-social in general. My new neighbours are much younger and barely speak. Likewise, the younger supermarket staff at the supermarket barely speak (despite being told in their training to do so) while older staff are much more friendly and talkative
Primary school insults? Really?
It’s called being social, as said. Nothing to do with friendship. It’s also called basic human decency and passing the time of day.
There should always be a member of staff on hand. Mildly frustrating when buying booze at my small Sainsbury’s and I have to abandon my shopping to find someone to approve it.
Yup! Also disorders that cause developmental delays like myself. I use the self checkout as I can find using the tills quite challenging for several reasons. I shop at aldi, so things come at me faster than I can process. Also, it means I don't have to navigate communicating with staff members on days where that's a challenge. I like being able to do things at my own pace. I'm also practicing for when I work on the tills, which I plan to do once placed with my assistance dog
Pretty sure this kind if exists in the "your nectar prices" model. You get extra discount on some items that you regularly buy, only if you're using the scanny gun.
For every stupid error you get a discount. For example my local Tesco when I add my own bags it complains of an item in the bagging area. I KNOW I JUST PUT A BAG THERE LIKE YOU TOLD ME!
Once when it was quiet I just went from machine to machine every time it happened.
Whoever is first in the queue NEEDS to be on the ball about if there any checkouts free. If there are only card only ones and they are paying cash or vice versa then they NEEEED to let people behind them know so that the queue keeps moving. Legit biggest pet peeve
Bang on. Just had this like an hour ago. Young guy in front of me gorping at his phone and there's one flashing green. I politely said "one open there for you mate" but he was completely zoned out.
I think 10 second rule before you are entitled to skip the queue to get to a free till if the person at the front doesn't want it.
Woman in Sainsburys was waiting in front of me and I politely tell her one’s free “I’m paying cash that only takes card” so I go use that one, she gets arsey because I’ve “pushed in front of her”
Babe, I’m paying with card. I can use that one to keep the queue going down. It’s not like I shoved her out the way.
I don’t get why you’d make someone wait who can use the one available.
I got super annoyed one time cus I was waiting to see which would be free first, self checkout or till staff, the queue for both is in the same place
Guy behind me says “are you doing self checkout” I said “I’ll go to whatever is free first” he says “well no because if you’re paying card you have to use self checkout and if you’re paying cash you have to go to a till”
Which is completely untrue, yes the self checkout there only takes card, but I can still (and will) pay by card if I decide to go to the staff member instead.
Just annoyed the hell out of me as I don’t like random people asking me things to begin with let alone trying to press me into letting him go first for whatever reason.
Nah, they need a seperate queue for people using cash. The Tesco I used to go to would end up with a queue clogged up by folk waiting to use cash, to then have a card user nip in and nick the cash self-scanner... Them removing cash from them all was not much of an "upgrade" imo
So many people will just stand and stare at the machines longingly but won’t go use them. You don’t need permission, they’re available to use and you’re waiting to use them just go. They seem to feel like they need my permission as the self-checkout assistant to tell them they can use it.
I have used self checkouts for years and never daydreamed. I did it one time and the guy behind just marched past me to the available till. Pissed me off way more than standing behind a daydreamer.
At my local supermarket, there are 10 self-serve tills, of which only 2 accept cash.
Someone will, without fail, go to the "cash and card" ones and pay by card.
I would make it so the scales understand what you mean by "I brought my own bag."
When I place mine on and press the option it goes "NO!!!! STAFF NEEDED!!!!!!!!!!!!!!"
Leads me to not bother, scan all my items, and then make myself a pain by bagging after paying.
THIS!
My local Sainsbury’s had this function working until about halfway through lockdown. All you had to do was put your bag down before you scanned your first item and it adjusted automatically.
Then it stopped working and has never worked again since and it pisses me off. Bag as you go should be mandatory, but they make it impossible to do if you’ve brought your own bag.
That you have to be over 18 to use them so you don't have to wait 20 minutes for Margaret to come and age verify your £3 meal deal that includes a can of red bull
I sometimes would like the cameras to have AI to be able to age check you automatically instead of waiting for someone to verify you.
I just want to buy my energy drink FFS, I'm in my 30's....
On that note, why are energy drinks age restricted but pro plus and pre-workout (which some brands gives 2 monster cans worth of caffeine) per scoop not?
M&S are banned from using self checkout machines until they work as well as other supermarkets.
Crappy little barcode scanners. Can't scan your Sparks card at any time. Have to tell it your paying by card instead of just tapping after pressing Finish & Pay. Have these people never shopped elsewhere?
I popped in to M&S for a quick lunch the other day thinking I'd be in and out..... Every item it decided to have a tantrum over. They're definitely the ones I have the most trouble with. Although I've been cursed this week with all self checkouts.
The co-op ones at my local all have “card only” above them, there’s no possible way to pay by cash. But I still have to press CARD to pay rather than the Tesco one just automatically being ready when I press finish. So annoying
You can scan your sparks card whenever you want! In the first stage you can scan it as though it were an item, or you can scan it at the payment stage by selecting “sparks”.
And to explain the scanners, M&S items have a normal barcode and another more complicated smaller barcode directly above that, for sales tracking and security purposes.
The scanner will not register the item unless both barcodes are scanned simultaneously, however sometimes it will only catch one barcode or another and that’s when it will fail and ask you to scan again.
The easiest way to remedy this is to hold the barcode as close as you can to the scanner, leave it there for a second or two, and then move it away into the bagging area. Works 99% of the time.
Yes, the staff will show you the technique for getting the scanner to actually scan, but there shouldn't be one! The technique should be that you show the scanner the barcode and it scans, not that you have to get it at juuuust the right angle, down to the degree.
What is the technique actually?
On some of the machines I've found it works better if I hold the item further away from the scanner. But not on all of them at my local.
Basically M&S have a normal barcode and another more complicated smaller barcode above that, for sales tracking and security purposes. The scanner will not register the item unless both barcodes are scanned at the same time, however sometimes it will only catch one barcode or another.
The easiest way to remedy this is to hold the barcode as close as you can to the scanner, leave it there for a second or two, and then move it away into the bagging area. Works 99% of the time.
Once I have finished scanning, please don’t set your basket down next to me and breathe down my neck while I am trying to pay. Don’t get offended because I’m not entering my pin because your standing next to me shoulder to shoulder.
In other words… respect people’s space and let them finish.
Get rid of fucking weight checks. So stupid. Wasting at least 1-2 minutes every checkout. Thieves don’t go through self checkout anyway so why are they punishing law abiding customers?
My work doesn’t have a scale, people still fuck it up by leaving their barcodes right under the scanner so it scans a million times or hold the barcodes right up against the scanner so it can’t read them.
Oh I don’t mean the scales, it is more about self-checkout refusing to scan the next item before the weight detector found the previously scanned item in the packing area.
When I was in Hong Kong it was just scan scan scan scan pay. Like when I was scanning an item with one hand I would be grabbing the next item with another hand already. Then when the previous item was about to hit on the packing area, another item on the other hand would be already on the scanner.
In UK it won’t work at all. I have to scan an item, put it in the bagging area, wait for it to be detected by the machine before I could even scan the next one. At least 3-5 more seconds per item and it is pretty annoying.
Yeah we don’t have a weight detector or anything you can just scan and hold onto it or put it into your bag or fling it into the floor it doesn’t matter haha
Make sure that the machines don't talk to you.
I pop in Waitrose every now and then and am sick of being berated by a female computer that sounds like she went to Roedean, because of my complete inability to put things in the baggage area to her liking, apparently.
It's dehumanising and does little for my self-esteem...
There's a volume button at the bottom of most screens - press it & the volume goes up/down incrementally with a silence option. The button looks like either a dot or a loud speaker with curved lines increasing in size as they're moving away from the dot/LS.
The Poundland ones near any kind of "holiday" eg Christmas are the worst, they do these loud jolly greetings eg "Ho ho ho meeeerry Christmas" with sound effects that make me grit my teeth just hearing it once which must be hell for the staff hearing it over and over again all day.
You can silence them in some supermarkets. In Sainsburys there’s a little button which looks like a speaker. Press that a few times and it’ll beep at different volumes so you can get it to shut up
Although if you silence it and you get stuck an attendant might not hear your machine
The Asda I go to has never had noises with their machines, just lights above them for when they're available or a staff member needs to fix some issue the machine has.
The little shop on my uni campus had two self checkouts that would read the name of each item as you scanned it.
It felt like somebody reading your diary out loud, especially as it always seemed extra loud when it was packed and you were buying items you'd rather Not have some posh lady shouting out loud for everyone to hear.
"Two bottles of Vodka and a copy of Viz, ah, did I tell you about when I worked in the Swiss Alps, cooking for Elongy Mush, such a delight, blinkety bloop. Present your card. Oh, it's not Coutts..."
Aaaaaaaargghhh
I got shouted at once for turning the volume down. I had a splitting headache and every boop was like a a knife into my brain. Lady comes running over like I'm there murdering puppies. If I'm not supposed to turn the volume down on the self service checkout, why is there a volume control option?
PLEASE SCAN YOUR ITEM.
UNEXPECTES ITEM IN THE BAGGING AREA
[everyone looks at you to check if you are stealing]
PLEASE WAIT FOR A MEMBER OF STAFF
[now everyone is intriguied and the staff member doesnt even check that you are legit and just authorises you]
PLEASE INSERT CASH OR SELECT ANOTHER PAYMENT METHOD
At my local poundland at christmas their machine was saying like HO HO HO and "Enjoy your presents" and like making gift wrapping jokes and shit
The best one is Morrisons, which says SURPRISING ITEM IN BAGGING AREA.
Like... Come on, machine. It's a bag of wotsits. Is it really *that* surprising?
I think I'd join OP and say one bagful maximum. Mostly because the self-service tills get in a tizzie when someone has to get out their second bag, involving lifting things off the scales and on again.
This is my biggest pet peeve. How long have we had self service in supermarkets? Ten years plus? Why do so many people still not know how to use them? You don’t have to stand there gormlessly until a staff member comes and leads you by the hand. Use your eyeballs!
Ban that bullshit layout where the only way to get out of the store is through the tills. Don't make me push my way through a queue just to leave when I'm not buying anything.
One basket per customer / per checkout, no trolleys or multiple baskets (items carried are fine, but the premises would be put your basket down and that's your purchase in one weight)
Card and cash accepted.
A staff member will always be in attendance and ready to help, additional will be added considering demand and peak times, where applicable.
Receipt must be taken to scan at exit to leave.
Card only, the supermarket I go to has a mix of card/cash and card only machines and whenever someone wants to use cash they block the queue until one of the few machines which takes cash frees up
Remove the charity donations prompts
Remove the seasonal sound effects
Those machines take significantly more space and there's a reasonable chance the store would have to close anyway as whatever takes out the payment system is also likely to effect the JIT stock system.
> Those machines take significantly more space
Do they? The card only and cash/card machines in my local Tesco are the exact same machine like [these](https://i2-prod.hulldailymail.co.uk/incoming/article7376924.ece/ALTERNATES/s1200c/4_12042022-TescoStStephenstillclosurescontinue.jpg), the only difference is the card only one has a plastic cover where the coin slot would be.
I wouldn’t mind the charity prompt if the supermarket offer to match the donation. They only do this so they can take our donations and publicise it as their own donation
There should be buttons to click so that they can weigh your bags and also buttons to click part way through so that you can remove bags when they are full because the packing area is smaller than trolleys. Also there should be a couple of checkouts with buggy spots next to them because if I position a buggy so it's not in the walkway then it's blocking another checkout and I just can't get it in a position where it's not in the way.
>no trollies
This annoys me at my local Tesco. There's a separate bank of larger self-scan machines for trollies, and it's always empty, with folk queueing at the basket ones with a massive BASKETS ONLY sign at it, because they trollies only one are all card only.
The staff at the basket only one don't give a fuck, whilst the staff at the trollies only one are militant jobsworths who'll refuse to let you use them with a basket, even when there's 4 free and nobody queueing.
I'd like them to actually be self-service.
There's nothing like using the scanner gun, going to the self-service checkouts and the machine them tells you we need to scan 14 random items. You're dead of old age before someone is available to help you.
I've given up on Sainsburys Smartshop. If they don't trust me enough to properly scan things and want to rifle through my packed bags every time then I'm not interested in saving them till staff cost. Only manned tills for me from now on.
I have used SmartShop exactly once and it was because I had a voucher for a fiver off if I used it. Went round with my basket scanning, came to the area to pay, all good. Then had to crouch on the dirty floor and put my shopping in my rucksack because there weren't any tables nearby! I get that you ideally would be bagging as you go but I use my rucksack wherever possible to save on waste.
Just put it in your rucksack as you shop.
I do this all the time and although I've had some dodgy looks from security I've never been stopped, even though I'm *longing* to be stopped for the drama lol.
I use rucksacks too. Smartshop really is designed for trolley use and that’s what I (used to) do - bag my shopping in my rucksacks on the trolley as I shop.
I can't remember where but I've seen on another Reddit post tips about why it's flagging you for rescans, from what I recall:
- Scanning items away from their shelf location (think chucking all your bakery items in but not scanning until you get to the freezers)
- Removing items
- Failing any previous rescans
Once I started scanning my items as soon as I picked them up I saw a drastic drop in my rescans!
Ya know, if their risk model decides you're low risk, then you only get checked like once a year.
You probably used a Monzo or revolut card to pay right? That's an automatic red flag for most risk models.
Definitely an item limit you should use scan as you shop or a normal till if you have more than 10 items.
Related side note but my local Tesco put 4 tills near the meal deal area but after a few months they locked them out every time I go in please bring this back would save so much time when i have literally 3 items.
I really don't understand people who use self checkouts rather than self scan.
OK, so you have to have a clubcard, but is your purchase history so valuable that you are willing to pay higher prices?
People with a basket full of healthy foods should get to queue jump in front of people with a basket full of bad foods.
Healthy people are superior and should be rewarded for it.
At the risk of sounding like a bit of a dick..
Shops make me super anxious. I want nothing else in the world than to get in and out as quickly and stress free as possible. I don't give a shit about your kid, I want to pay for my stuff and get the hell out.
(I don't know exactly why shops make me anxious, it was never an issue up until about 2 or 3 years ago, but now it makes dealing with supermarkets a pretty big deal for me)
The morrisons near me have a 'kids till' every so often where kids can sit behind the till and scan their parents shopping. A much better idea than letting them attempt it at the self check out!
In fact here’s my rule - No kids in this area at all.
They either insist on scanning everything slowly, run around and get in the way, or sit/lean on the bagging area ruining the weight and making people take longer. Had a kid the other day just kept holding on to my bagging area while he watched his mum scan her stuff
Oh god THIS! I have witnessed this on Xmas Eve of all bloody days. I came in for two last minute items. Wanted to get in and get out. And there’s a dad teaching a three year old how to use the self check out. And he was doing that thing of looking around at other shoppers and smiling as if we’re all supposed to be sharing in the joy of watching his kid scanning packs of biscuits at a glacial pace and giving him an award for being Number 1 Dad. No objection to you teaching your kid something but read the room.
Some young kid once decided to touch and press down onto the weighing area where I was loading up my stuff. It triggered a warning which meant I then had to wait 40 years for the solo member of staff to help me.
Can't blame a child for that.
Absolutely CAN blame the parents though, who should then be forced to pay for your shopping before being given a lifetime ban!
> read the room
Sounds like he'd slowly teach his kid how to do that, too.
"Can you count how many pissed off shoppers are behind us? There's ooone..... Twoooo..."
Speaking from experience, the smile was likely trying (badly) to convey, *”I know this is taking ages and is holding you up and I’m super sorry and suitably embarrassed, but I’m actually saving you from having to endure a ridiculously obnoxious tantrum if <name> doesn’t get to scan their own Lunchable. If it helps I’m not having a good time here either.”*
You know? I hadn’t considered that perspective. Doesn’t make it less annoying of a situation to be in for all concerned but does provide a logical explanation. Thank you for providing a new perspective.
I think with the lack of responsible parenting this looks annoying, but I'm glad of parents who do this.
They'll only have to teach them about 10 times and the kid will have the hang of it.
It's a small price to pay as a society
I thought 10 items or less, no trollies was already a rule? My tesco has a separate trolly self scan area to try to split these groups. I detest the self scan so I go for the staff checkout. I know i'm annoying cos I buy loose fruit but I'd rather someone who's being paid to be there faff about trying to get the scales to be happy with my apples. The scales never work right so I always need staff assistance and then I'm so sweaty and cross from all the farting about so I just binned it off, never see me doing the weekly shop on one
I don't care what people do on the self checkouts as long as there's a Scan and Go style system (that works) in the shop.
I've not been through a proper till at my local supermarket for probably two years at this point. Go round, scan stuff as you're going, bag it as you're going, scan the QR code at the end, pay, done.
Effortless even in comparison to a normal self checkout and not even on the same planet as queuing up with the pensioners at the manned checkouts.
I'm astonished it took me several hundred comments to find this. It solves literally every problem.
And because I've used it a lot I get checked maybe twice a year at this point and it's only a quick scan of 5 items.
At the risk of ruining this, the "Card only" ones also accept gift cards which in Tesco you scan and Sainsburys you swipe rather than tap so it does still have to ask.
I just want a warning that an item has a tag on it. I use smartshop in Sainsbury's so I don't scan anything at the self checkout, and so many times I forgot to ask the tag to be removed
Scanned items go straight into the bags (either store ones or ones you’ve brought yourself from home) on the weigh scale. It’s infuriating watching someone scan every item, pay, and then spend another few minutes taking their stuff off of the scale and putting it in their bags.
You have to pass an IQ test before being allowed to use one. The amount of people that fuck up the simple act of scanning their own shopping is mind blowing.
Problem with gatekeeping the self checkouts is that so many shops these days quite a bit more space dedicated to self check out than they do to the traditional staff operated check outs.
Yes it’s annoying when someone is slow on the self checkout. But some people have capability issues, disabilities, learning difficulties, poor dexterity due to illness etc. Can be quite hard to tell what someone has going on.
Went to big Tesco around 9pm last night. There was one real checkout open out of dozens with one hero staff member on the till trying to get everyone through as quickly as possible and apologising to everyone for the wait because the queue had at least 4-5 full trolleys waiting every time I saw it. Meanwhile there were four staff apparently supervising the self checkout area but again it was one hero helping almost everyone whose machine was complaining about something and three who seemed to be mostly chatting about non-work stuff.
I was expecting this whole discussion to be about rules for shops before they're allowed to use self checkouts. I don't think I've ever seen one I'd choose to use voluntarily if there was any alternative available. They just range from mildly annoying to completely infuriating. Many of the problems with customers that people are complaining about here could have been solved with better designed self checkouts but basically all of them aren't a problem in the first place with real checkouts staffed by trained operators.
If the shop had self scan either via a phone app or the handheld scanners, you must use them.
Also for the store, if you’ve gone to all of the effort of letting me scan stuff via the app, let me pay via the app too. I don’t see why I need to go to the self checkout at Sainsbury’s with my completed shopping, scan a qr code, wait for the list to hit the self checkout, click pay, wait for the bag popup, click no, click credit card, wait for the card machine to wake up, then pay with my phones NFC anyway.
just incorporate apple and google pay into your app fgs. It’d make your Christmas and other busy periods a lot nicer for the customer and easier for the staff.
When there is a couple, but the spare person not doing anything just stands and watches instead of bagging. Bonus points if it’s not even at a self checkout like how I witnessed some old mans wife watch him doing everything instead of packing the bag, then when he paid she had the nerve to come over and say “you’re so unorganised” because all the stuff was piled up not bagged yet when she just stood there and watched.
Do not allow me to operate one unsupervised, under any circumstances.
I'm the person who takes 10 tries to get the barcode, only for the system to either crash or start calling for help.
I don't think I've ever gotten through a self checkout, without doing something very wrong.
I would hate you but I love your humility and found this pretty funny lol
I wouldn't actually hate you, I just can't cope with people not grasping simple things
I do tend to be quite scatter brained, and leave a trail of carnage everywhere I go.
Trying to make toast without putting anything in the toaster, nearly getting knocked out by a flying Ketchup bottle, forgetting to carry money when I want to go shopping, those sorts of things.
I get distracted and screw up basic tasks, or in the case of the Asda self checkout, it sees me coming and shuts itself down straight away.
The people who bring a trolley in and then take FOREVER as they have to balance their monthly shop into a tower on the scale and things keep falling off arghhhhhh
The checkout isn’t the time to let your toddler help you if you know your toddler is going to have a tantrum, throw everything everywhere while you just stand there watching or all you have to say is, “Come on, Emily. This isn’t how we help mummy.”
If you can't wait an extra minute to check out because someone ahead of you is struggling with the self checkout, then you need to spend that time to reflect on why you're in such a hurry. It's not the fault of the person ahead of you. They are just trying to get through their day the best they can...
I'd remove them, more often than not there's problems. Problem is places like Aldi chuck your shopping at you do people tend to use the self checkouts there.
All of them need to turn down their volume by at least 50% and their brightness by at lest 20%. They are painfully loud and PLACE THE ITEM IN THE BAGGING AREA moments later followed by UNEXPECTED ITEM IN THE BAGGING AREA is just not conducive to like having a peaceful life.
Agreed and Morrisons is really bad for this. It shouts "CARD NOT ACCEPTED" when it wants you to put your pin in instead of contactless, it's slightly embarrassing because I'm thinking I know I have money in my account but what if that is someone who is struggling and now Morrisons is announcing it to everyone in the store
They say that one super loud because staff are supposed to go 'help' (Ie. Verify you don't just steal the goods without paying because your card isn't working)
The co op ones are terrible for this, how can they be so loud?? Due to this I’m always checking my bank account balance before checking out as I don’t want the machine to announce I’m a skint bastard (cost of living crisis) 😭
I always change the Morrisons ones. There’s one particular checkout that reverts back to full volume at random though. There’s another that only works when someone kicks it. It’s been like it for about a year and has dents and scuff marks on the front.
I've not had bright screens or speakers at the ones I use but the biggest crime is when they have those security screens like ATMs do that show how fucking haggard you look after a long day and an annoying shopping trip.
I hate those with a passion. At least like show it to someone on a screen with all the rest of them instead of just making my ugly face 4x larger than it actually is.
We used to live above a Co-op where the staff frequently failed to turn the checkouts off when they closed up for the night. I could hear it in our bedroom and it got to the point where I often wasn't sure if I was actually hearing it or it was a phantom memory.
You can silence them in some supermarkets. In Sainsburys there’s a little button which looks like a speaker. Press that a few times and it’ll beep at different volumes so you can get it to shut up
Although if you silence it and you get stuck an attendant might not hear your machine
Not a rule as such, but if I was in charge I'd change the "traffic lights" scheme to actually indicate something logical...
Red - "Help, I need some assistance".
Amber - "In use by a customer, nothing to see here".
Green - "Available. Next customer, please"
Instead of the current mess that causes confusion. None of the supermarkets seem to agree on a scheme. Most of them use green to indicate when a scanner is in use OR free for the next customer!
All supermarkets should adopt the Decathlon approach. In Decathlon there’s no scanning individual items. You just drop all your items into a box and it just knows what’s in there - no beeping, no scanning, no passing to the side for weighing - just a list of your items on screen showing prices. Pay and off you go.
>no trollies
Many Lidls have this rule already, it's basket only. The big supermarkets get around that by having trolley self check outs tbh.
Mine isn't a rule as such but upgrade the bloody OS that they run on! Best believe many self checkouts actually run on windows XP in 2024!!!!! Which explains why they breakdown so much. Big tech companies are incredibly behind, it's laughable (mum works in tech so she sees and hears about it all the time).
If you decide you want to register for a Clubcard when you are at the self checkout with a queue behind you instead of the 40 minutes you had spent shopping then you will be ejected.
Seriously there are adverts on every isle and special price tags for Clubcard members yet you decide to register NOW!?? And then they need you to walk you through entering their own details, and better yet get mad about how bad the Wi-Fi is. SMH
The number of people that try to scan their items on one that is turned off or restarting baffles me. (I work in retail). Some people are too stupid to use them and should just go to the manned tills.
We get people trying to use a manned till (with no staff standing behind it) like it’s self service at least 3 times a day. The screen is turned away from them, they have to reach across the counter to grab the scanner that was also facing away from them. And they act so offended and confused when you tell them that’s not a self-scan till but just a regular till… some will even turn the screen round and it still doesn’t click when it says “employee log in/password”.
Considering my daughter's ex, I would have cameras closely monitoring the customer's scanning. Show that the bag you are using is empty before placing it onto the packing area. The camera records every item as it is scanned to protect the shop from thefts and the customers from false accusations of theft.
If you stand and stare at one that's obviously out of order, or you don't select the "use my own bag" option then blame the machine because the weights messed up, banned for life.
I swear to god people's intelligence halves when they enter a supermarket.
I’d forbid using it in couples. I swear to god it seems to take twice as long when you have 2 idiots one scanning, one bagging. It’s like they’re building a rocket or something.
It’s always the customers who are totally incompetent at using them as well. Sorry Jeff but you’d actually be let go from the company if you were this bad at your job that you needed help 5 times in one transaction.
If you have a trolley, go in the trolley self serve; if you have a hand basket, go in the basket self serve. If you can't figure that out you get taken to a manned till with the longest queue.
My local store the staff who work the self checkouts just stand around talking whilst there’s loads of red lights for their attention. I have to walk up to them and ask them to approve my sale because I’m buying redbull. I wish they would just focus on their jobs so I wouldn’t have to stand around waiting. The whole point of the self checkout is to be quick and go.
A brief (perhaps 3 question) IQ test upon entry to the shop. If you fail, you can’t use self-checkout. The amount of stupid people that hold up the queue is frightening
I had a lady with obvious learning disabilities who used them perfectly today.
Slow the fuck down & READ the instructions is all that’s needed. Read - don’t- assume.
Yep people who actually read/listen or ask how it works get on fine. I’ve had 90+ year olds manage, toddlers etc. it’s the people who cannot be told what to do by a machine (or me as the assistant) who constantly have problems with them. They won’t even look at the screen to read any instructions and they may as well be covering their ears to avoid hearing the spoken instructions.
These are also the people who struggle at a manned till though because they want to smack their debit card off the reader before the assistant has even scanned any of their items.
No, not an IQ test, very clever people can be very stupid at practical things. You should be specifically tested on using the self check out machines, including advanced skills such as entering the barcode when the teeny label on a piece of fruit inevitably doesn't scan.
I'm all for a full on licensing system. If we can keep the dumb people out I might be able to get from one end of an aisle to the other without unnecessary obstructions.
Get rid of the card only ones. Or at least segregate the queue between card only payers and cash payers. It is so annoying the queue being shuffled around if there is a card only machine free and the person/people at the front of the queue are paying cash.
Also this might be something for the future but I hope eventually the machines can have facial recognition good enough so that you can just scan ur id and compare it to your face to confirm your age instead of waiting for someone (All self service machines have a camera filiming u btw)
Trollies do my head in, I really think they should just be express only, get someone with a trolly AND doesn't know how to work it...god help me.
I used to be a checkout person as a teenager, maybe I understand more? I dunno, I try to go to a person if can, I also treat it like an F1 pitstop, get in, get out quick, people are waiting.
The couples who both need to do the scanning and touching the screen and having a chat, get out of there!
Rules for supermarkets:
- make the barcode BIG - not hiding away next to a logo or weird shape. And make them all look the same
- barcodes on those crinkly plastic vegetable bags - sort it out so they scan first time, instead of after 27 attempts (and I get product for free after 5 legit attempts)
- make it clear where basket goes and where bagging area is. eg big picture of shopping basket = put basket here / big picture of bag full of shopping = bagging area. How hard is that?
- enough of the requests for charity donations on screen. I don't want another screen to go through.
- confusing screens about bags - if I want a bag, I'll scan it. I don't need another screen to tell me how many bags I wanted to buy or whatever it's asking me.
- weighing fruit and veg: I've put it on the damn scale already! Stop asking me to put it there! It's there!
As a customer I would like them to be bigger so that I can do my full week's shopping without needing to bother any staff. I definitely would not want any item number restrictions.
The tesco near my work has 2 sides, you scan and put your items to the left for the weighing/bagging section. This seems clear but the rows are very long and you would not believe how many people put their stuff on the wrong side. Which causes the machine to tell people to put the item in the bagging area. Which prompts people to stand and wait for a nonexistent member of staff to come help. I've had people put their stuff on my side which makes both our machines shout at us and then they look at me like I'm the problem.
Say it with me Tesco- dividers!
The problem is, that one has the nagging bit on the left, but the next one will have them in the right, and there is very little to tell you which side to put them on.
I wouldn't make rules for the customers, but I would like to make a rule that all of them should have a volume up/down button that can be accessed by customers. Some of them do and that's great, or some have a mute button, but some I've found to be so loud and I can't change it.
I’d make it so the area you’re supposed to put your scanned items the same colour in every shop so it’s super clear which side is which. And then we’d all know the blue area is for your scanned items no matter where we are.
They could also fix that by, when the screen says "put item in bagging area", it has a big arrow pointing at the bagging area.
I imagine the reason they haven't done that, is because they would mess it up half the time, because the software developers aren't even sure which side is which (or whether it's higher or lower) because (as you say) *it's not intuitive*.
If it's so easy, they would've done it already...
My local supermarket has an arrow pointing to the bagging area... and it's pointing the same direction on both rows of tills which are opposite each other, meaning it's pointing the wrong way on half of them.
No one is saying it’s difficult, just that it’s not intuitive.
It isn’t intuitive if the place to put scanned items is beneath the machine. Intuitiveness (to me at least) is having the items placed next to the scanner and going right to left or left to right. The moment there is vertical movement it becomes very unintuitive particularly if the space to put scanned items is small.
So I used to think like you, then I went to co op self serve, it's fucking woeful.
Not hard, but as said, not intuitive. Nor is the queue system, or lack thereof, but where they've put everything is just bewildering.
Sometimes it’s left to right, sometimes it right to left, it’s not always labelled, sometimes one’s higher or lower, it’s not always clear. They just have different textures and that’s about it. You don’t know until the screen says “place in bagging area”.
Massive red fucking flashing light above it, with a number saying who is first, and staff that will attend to you in order when you have a restricted item.
Make the red lights 50 times brighter and include an ear-splittingly loud siren. If staff still ignore you the alarms get brighter and louder until the whole shop explodes.
Let us have some sort of ID we can scan to buy age restricted items without waiting 5 minutes for someone to grudgingly verify for one item and vanish in apuff of smoke before the screen asks them to verfiy the second.
SCAN THE BARCODE OFF MY PHONE APP SO I CAN EITHER GET THE POINTS OR PAY BY POINTS, YOU BASTARD!
Takes flipping ages if it ever does work. It's annoying af and wastes my time and everyone behind me.
In my local Tesco at night none of the tills are staffed so I have to use a self check-out, and I make a point of going at night since I have autism and do not like busy places. Restricting me to 15 items means I would have to pay, shop some more, pay again, shop some more etc until I had bought all my weekly shopping.
Everyone who scans their own groceries gets a discount, since they're saving the shop money. Let the people who use the old fashioned manned checkout pay the extra cost.
If i touch my card to rhe card reader, figure out that I want to pay, with a card. Don’t make me press a bunch of buttons just take my money and let me leave.
If the store is going to place barcodes in a way that makes them hard/impossible for the machines to detect then we should just get the item for free.
Just some examples:
If you sell a multi box of baby wipes and put three different bar codes on it, the two most notable ones being "invalid" because they're for delivery/storage purposes etc then I'm just going to put the box on the floor next to the till and take it afterwards.
If the barcode is printed on foil which is then wrapped and folded over on itself so I've got to carefully unwrap the packaging to straighten out the barcode just so the machine can read it... im likely to just say fuck it and not even bother scanning it. Especially when half the time the foil ends up tearing and makes everything even harder. Think individual Cadburys Cream Eggs.
If the actual barcode itself doesn't work and I've got to type out the 20+ digit barcode number whilst continuously double checking throughout to make sure I'm not going to accidentally ring up another product and cause even more work for the clearly overworked checkout assistant... then I should just get to keep the product for free.
Oh and on the same note. If you've had the same omgoing computer error on an essential product for months where the system doesnt actually know the price of the item forcing the assistant to come over and manually enter the price then once again the product should be free.
Fucking guarantee these issues would be fixed immediately once they start legally cutting into their profit margins.
Marks and spencer are the worst. Hold item a fraction too long while scanning and it puts 2 items on your bill! It's happened to me twice when I've noticed in store and 2 when I've got home sadly
Most items will refuse to be scanned through twice at M&S due to the unique barcodes, but unfortunately there are a fair few exceptions to this rule and I have no idea why when they all have the same style barcode
Oh that’s what happened to me this afternoon then. I only bought two items so I knew immediately and just am sure I only scanned the muffins once…. Anyway took minutes for the guy to come and fix.
If it’s a trolley self scan, you cannot have a basket or - worse, as I saw from one man - an armful of items
The supermarket had a designated basket self scan, a designated trolley self scan, and manned tills. The man in question could not have chosen a less correct option
Of course this is all based on the assumption there is an alternative! A lot of supermarkets now leave no member of staff on an actual till and so you are forced to use a self checkout even if you fall into one of the mentioned categories of people who probably shouldn't!
My Morrisons staffs only one till with a miserable old git, I'm sure they're doing it on purpose. I hate self service checkouts, but I won't let him touch much stuff
Don’t steal stuff, observe basic etiquette with the staff (eg no abuse, no unwanted flirting, no leaving a massive mess for them to clean up) and don’t block access to tills that you’re not using.
Pack. As. You. Scan! The morons who scan everything, pay, and THEN pack it all into bags infuriate me, especially when there's a queue. I feel like yelling, "HOW HAVE YOU NOT FIGURED THIS OUT BY NOW?!"
I mean, it's been 20 years, for Christ sake.
If there’s a queue, take your stuff and leave immediately after you’re done paying, don’t stand around for a million years slowly packing. Either bag as you scan or pick it up and take it somewhere else to sort out.
I'd have an option to press that says disabled/wheelchair user give time or something, I get so stressed after I've paid and I try to get the stuff bagged and onto the bag of my wheelchair without it shouting at me to take my item over and over again. Plus, sometimes, while scanning, when placing items from a chair you hit the counter and it screams unexpected item in bagging area or freezes and you have to get the person over to unblock it - this can happen 6 times for 10 items sometimes ffs!
I'd also ban the new type which have flatter screens higher and further bag with wider counters, they are inaccessible unless you are Mrs Incredible with stretchy arms!
They should know that some things are so light they don’t register and not need me to get the assistant because my£1.50 pack of lettuce seeds can’t be weighed.
I’d like a law passed that would mean that each self service check out machine has to have an old school one armed bandit lever which you must pull at the the end of your scanning, which sets off a set of fruit machine wheels which has various discounts applied to them if you match the pictures…
Three shopping baskets = get what ever you were trying to buy for free
Pay a fair wage to operate them..pay super ,sick pay and annual leave .. as working as a checkout chick as a second job ..should pay no tax ..
They want you to run their store and make them pay a fair wage
Bananas are on the honour system
99% of the times a supervisor has had to come over and help me, it's because the scale can't get its head around the concept of Chiquita bananas
If you don’t know how to use self-checkout you have to complete the training at some kiosk before you get in line.
The other rule is that the store has to have a clerk actually staffing the self-checkout areas so problems are resolved quickly.
Just walk to the far end. You'll find a free one
My local sainsbury has like 30 self checkouts. Its the longest one I ever seen. Withbone entry point.
I think they should split in into 2 banks of self checkouts and have 2 queues.
Anyway. The far end 8 tills are always free and customers can't see them from queue and staff have given up calling customers.
Whenever I am atthe front. I justvwalk to the end tills because I know they'll be free.
Slight modification to yours since many places now have separate self service for trolleys, use the right tills for baskets or trolleys! I don't give a shit if there's a longer queue for the basket tills, if you have a basket then f*** off & stop hogging tills in the trolley area!
- Only 1 basket worth of shopping.
- 10 minutes to scan, pay and go.
- Gotta have your payment method ready.
- if you can't handle the above then you're banned from using self serve at that store.
You need to define more tightly, how we're going to establish whether someone *really* knows how they work. Could make it a requirement, to upload to your Clubcard account, your recognised vendor certification for the operating system the self checkout is running on. That would thin down the crowds really quickly, not least because most people don't bother maintaining their certification on operating systems that are so old.
Or take it one step further and require people to pass a test on their understanding of the source code used for the self checkout, and also a second one on the circuits and components inside it. Then they'd definitely know how it worked.
Still might not stop them making dumb mistakes, though.
I’d lynch the person who greenlit the changes they made to my local big Tesco.
Some dimwit decided that the scan and shop queue would be the exact same queue as the self checkout queue, so about half the time I join the queue, ready to scan my barcode and pay in 30 seconds, I have to wait 10mins plus for everyone in front who are self scanning trollers that are full to the brim. Genuinely makes me want to pull out my hair watching these people struggle to scan and then pile up their shopping
Someone to be there constantly to fix issues like you moved something in the bag from the edge to the middle and now it weighs different so it’s screaming at you saying you put something in you shouldn’t have. Also age restricted products. Might just be quicker to have another person on the counter though.
If an item is under a certain weight the scale doesn't need to detect it before you scan your next item. Those things seem to not be sensitive enoigh to register some light things like birthday cards and just shout at you to do something you already did.
The dresses birthday card! Too light for it to notice but as scanned can scan another item. Ever pick the card up and doing it down as if the force counts as the weight?
You have 5 seconds to collect your shopping after you’ve paid. Otherwise they donate your shopping to charity.
Sick of seeing people start packing after they’ve finished paying or people examining their receipt .
Also, on a more serious note I’d like it if they hired people who actually paid attention or could approve things via a screen.
Also, why can I buy bleach with no issue but if I want a Red Bull I need approval…… apparently this thread has opened some issues I have with self checkouts.
Because you have be 16 legally to buy energy drinks so it's need approval just like every other restricted item. There are serious consequences if staff fail test purchases
Can my rule be for the shop? Just stick barcodes massive and everywhere like Lidl and Aldi, hate having to hunt for them. Or the new fun scenario that’s appeared at M&S recently where the exciting new QR code is so near the barcode that it gets read instead and the till gets upset and someone needs to fix it. The last staff member just told me to put my thumb over that bit when scanning. ‘This is not just any thumb, this is an M&S thumb’
If there is 1 'card and cash' self checkout, you are not permitted to use it unless you intend to use card.
Had some woman in M&S the other day hogging the only card and cash checkout (surrounded by 11 cash only ones), and she then paid by cash anyway!
I don’t see the problem with trolleys if you have a small number of items. Sometimes you might even just have one very bulky item that’s too heavy for a basket. That shouldn’t bar you from using the self-service checkout.
Don’t clog up the trolley self checkout with a basket when the basket checkout is empty! Also no kids running around and then having a rest by leaning on the scale that I’m using.
One last thing… there’s no need to pack your shopping into your bags once you’ve paid. The option is right there to say you’ve brought your own bags. Common sense says your shopping goes straight in them as you scan!
I'd make the machines delay weighing goods until you press a button first because it annoys me when it says "place bags in the bagging area", you do and then need to wait for a staff member to log into the machine and allow you to start scanning because the bags you put down are causing it to flip out.
> no trollies
Have you not been to Asda?
I'm *always* in the trolley self-checkout section.
They have four sections:
* manned checkouts
* self-scan baggage area
* trolley self-checkouts
* basket self-checkouts
Makes everything easier for everyone that way, so big shops aren't relegated to manned tills like you suggested.
We have a BASKET self checkout and a TROLLEY self check out.
Big signs everywhere, big spaces in the latter to put your trolley, most people would have to push thier trolley past the trolley checkouts to get to the basket one
Why the basket one is always full of trolleys to the point you can't get passed, is beyond me.
I'd have the you get to the point of paying , then have to verbally apologise to the till (and therefore everyone else on earshot) before it let you continue.
(Im from England, UK) This isn't much of a new rule because this was a thing a while back when they kinda first introduced them as far as i remember, but...
Baskets only! They also used to have like... 'under 12 items' or something like that...
Seeing some fucker approach a self checkout with a full trolley of shit kinda gets my back up... especially when they're blocking another self service next to them lol
Possibly controversial but I’m banning old people from using them. Over 50? Go chat to a checkout operator. Leave the tech to us, grandad. Your flapping, all fingers and thumbs, ham-fisting the screen approach is getting us nowhere as you somehow navigated to the enter coupon section whilst looking for the ‘weigh my carrots’ option.
I mean that's just dumb lol, my parents are both over 50 and have never had any problems with it
You realise over 50 is born after 1973? You're totally wrong there lmao
Before 1974-03-21 surely?
But yes, the idea that older people are technically illiterate is outdated. Most of the generation that tended to be (born pre-WWII) are sadly no longer with us. Someone in their 50s now started work in the 80s for goodness sake.
>Leave the tech to us
Listen here sonny, I was building computers and programming them before you were born. Using a self checkout machine is not "tech" :)
Thanks!!! 😠 I'll have you know, this 70 year old has been using self checkouts for a good many years and perfectly well! No holdups! No confusion as to how they work!! And better things to do with my life than waiting in long queues at checkouts!
I'm nowhere near that old yet, but I work in at a high tech engineering firm here in the UK.
Many of our talented engineers & software developers are 55+ and have no issues navigating self checkout systems. They're *inventing* new technologies (quite literally, very innovative company) that would make you feel like the granddad.
Haha hell yes. One item at a time ever in the hand seems to be their rule. Weight problem goes off like 3 times as they keep picking things up for a neat pile.
My Tesco has about 10 self service tills and only 2 take cash, so you get people paying cash waiting at the front of the queue and not saying to the people behind them ‘go ahead I’m waiting for a cash till’
FFS Tesco, please make all self service tills cash and card *or* make them all card only
All temporary checkout assistants are to be paid a minimum of £20ph plus a £100 initial payment (so £120 for the first hour - in advance and £20 for every hour thereafter) this will include all checkouts.
Have an employee on each self scan machine so they can approve alcohol or paracetamol straight away. They could even help you scan the items whilst you bag or you scan and they bag. Or better yet, have two employees 1 to scan 1 to bag. So you can just present your points card and pay either by cash or card.
Problem solved!
If your bags aren't the stiffer free standing ones where the top stays open (and you can just drop stuff straight in), bag your items after paying. Opening/lifting the bag up to put your next item in often confuses the scales; causing lots of unnecessary resets and extra work for the poor bugger that's been dumped on SCO for hours with little or no backup.
I would introduce a tips & tricks guide for customers so that they know what they can and cannot do with them. I used to work with these machines and sadly they’re not as smart as people think. 9/10 they break because the person using it gets frustrated or impatient because they don’t understand how they work. At the end of the day, it’s a machine and cannot understand you or change tactic to deal with you like a human would (not yet at least).
Some tips: - Be patient with it. Once you’ve scanned an item, put that single item in the bagging area and wait for it to register before scanning the next. At sainsburys there’s a light on the front that goes red when it’s waiting for the item in the area and green when it’s ready for the next one.
Tip 2. when that green light is on in the Sains ones, you can remove stuff from the bagging area if it’s too full to free space. From my experience, Tesco and Lidl don’t share this function so moving stuff will need someone to come help you.
Tip 3. Sometimes if the weight is off you can firmly push down on the scales in the bagging area and it will reset it (good hack if you have some veg that’s a weird shape or something light like paracetamol or a card)
Tip 4. The time you save by going through self scan is not the time it takes you to check out, it’s actually the time saved queueing. Especially if you’re queueing for 10 or something tills compared to just the one human till. The number of times people say “I thought this was meant to be quicker”. Chances are, it’s you who is making this slow because you don’t understand the machine (and let me be clear, that’s not your fault, they just aren’t explained)
Tip 5. You can usually mute or change the volume with a button on the front somewhere
Tip 6. Most malfunctions in the machine are from dodgy coinage. Try to avoid using old or dodgy looking coins and notes and even better go to a card only one as much as poss as they don’t tend to break easily
Tip 7. Don’t have one person scan and the other hold the bag or pack, it just sets the scale off weird and the second person gets in the way of everyone involved
Following that tip 8. It’s much smoother to have one person do the scanning and bagging and paying (provided they’re the most competent) while everyone else with you gets out of the area to go wait outside. You don’t need all these cooks in the kitchen. They get in everyone else’s way. Especially if they’re kids.
Because it’s faster. Bags don’t always fit on that holder and scales are sensitive to different bag types. Can pick up 4-5 items at one and put in bag after.
People who scan a bunch of shit, fail to complete and abandon their scanned items thus rendering the terminal useless until a member of staff can clear the scanned items list and reset it for the next person. Those people, well they should be shot. Alongside the UI designers who decided not to include a manual reset button, because who would ever need that?
My rules are for the shop itself.
The checkouts must be set up in such a way that the unscanned items go on the side nearest the entrance to the checkouts, and the scanned items get moved to the side nearest the exit. It's just good design and makes intuitive sense.
If supermarkets are going to have very few manned checkouts and mostly selt-scans, then they need to have big ones that can fit a trollyload of stuff. I only ever have a basket, and there's often not enough space for all my items, and never anyone on tills.
There does not need to be scales where the scanned items go. It just causes more problems and requires calling staff over every few minutes, especially with fruit/veg or unusual items. Just let me scan and put it in the bagging area. It doesn't need to weigh a certain amount! I don't want to hear arguments about why this is needed; loads of shops have a setup where you scan and then can put directly into your backpack/handbag and it's much faster.
Don't dare ask me to scan my receipt on the way out. That is some bullshit right there.
That's a hard no from me. Just because other people don't know how to use them, don't stop me from using them because you've set some arbitrary limit. I could do 20-30 items no problem, probably faster than most people get through 10.
Would make things so much better. Bloke near us gets every yellow sticker item in a huge trolley and takes an hour to do it all I swear. A million mess ups along the way.
They employ the same number of people, at least now all of the tills are actually open. Before self checkouts most supermarkets had a sea of tills with only a small % of them open at any one time.
Nah I actively avoid the socially inept nutjobs I used to work with.
And self service machines do employ people, they're just way more space efficient, but the mobile engineering teams are huge (and actually skilled).
The ASDA and Morrisons near me have seperate self checkout areas specifically for trolleys which have way more space and a bigger area to place your items. It's an absolute GAMECHANGER.
My big (really big) supermarket has just started it for trollies, there were literally no manned tills the other day, all self check out, and you don't put it straight into the trolley, so takes ages.
I use scan and go most of the time now, but when I use the self checkouts I gave up putting the bag on the scale as it would often require staff approval. I could often bag my stuff fairly rapidly and feel like that was almost always quicker than waiting around for staff to "approve" my bag several times during the checkout process.
One tip I can share is you should always do the heavy items first as it's less likely to complain about the weight difference caused by your bag. If you put your bag down and then try to scan a pack of parsley it'll almost always complain about the weight, but if you do a bottle of milk first it's normally fine. Do the lighter items last.
I guess I bag wrong because if I bag while I scan it starts yelling at me.
9/10 it's faster and quieter for eveyone if I just slap everything on the scale unpacked, pay and then slide it all into a bag or two and leave instead of every time I put something down the drawn out 'put the item down now''put the item down!' 'UNEXPECTED ITEM'
yeah you are meant to open your bags on the scale FIRST and select that you have your own bag. Then you wont have this issue.
But for me it depends. If I have enough items to where I would need to bag as I go then I will use the til anyway and not the self checkout. I hate those things. But if I have so little items to where its easier to bag it after then I'll only use the self checkout to avoid social awkardness. I still feel awkard queuing for the cash self checkout and everyone thinking im an idiot for not realising the card only one is free- but I'm paying cash
....Unless your bag is too heavy, then they have to pre authorise it. Ask them to auth the booze at the same time? 'No sorry that has to be done at the end'. It doesn't!
Human checkout every time for me unless all the staff are 'busy' doing something else, which they often seem to be.
I have to do this because I bring a large backpack which already has other stuff in it for carrying heavy shopping, don't think there's a way I can bag directly into it. However 90% of the time I shop when it isn't busy and I'm not holding anyone up.
Those machines lose their shit if you put a rucksack with loads of random crap on them then fill it up. I'm always wary to pack as i go as I have to get the staff over to verify my bag isn't me stealing stuff. There's always the fear that they will want to check in my bag and find all the stuff I've nicked in the bottom.
Don't prod me in the back and get so close that I can feel your breath on my neck to tell me that "there's one free over there" when I can see that it is out of order you fucking weirdo - I've dedicated the last minute of my life to seeing which one is free so I can briskly walk towards it thanks.
During the pandemic, I discovered that grocery cashier is a highly skilled profession judging by the absolute muppetry on display by members of the general public when forced to use self checkout.
Anytime I use a self check out all I can hear in my head is Ray Liotta doing Henry Hill from Goodfellas sayin 'fuck you, pay me'.
I wanna whack the machine, but it's a made man machine.
There are two human tills for every self checkout till.
I stopped doing my weekly shop in some places because I've too much for a self checkout and could do with some help with it.
I'd make it mandatory to have at least 2 staff members in the self checkout area at all times.
Sooo many times I've tried to grab food before work and have to go hunting for a staff member to authorise something on the till. Usually they're chatting in an aisle or with security.
Trolleys are okay if there are dedicated self checkouts for trolleys, but I agree that trolleys in the basket self checkouts are a nightmare as they often block the other checkouts.
Speaking of scan and pay, I picked up the Nectar Phaser because I know the difference between a barcode and a zebra's backside. I don't want to wait for all the muppets making a pig's ear of self-scan, capice?
My bags always set off the scale thingy. These are normal empty bags for life that have no additional items in.
The assistant normally advises I remove it and pack at the end!
It depends on the individual shop's machines. I have no problems anywhere in my town except Sainsbury's which always constantly fails to recognise I've bagged a item. You're just lucky.
Happens to me all the time. Even when I try to move and touch the bag as little as possible.
It just. I think some of their scales are fucked I have no idea but it yelling at you that your bag is unexpected simply because you placed the eggs in it.
Sometimes the scales are too sensitive to manage with the bags there. My local Sainsbury’s basically makes it impossible to bag while scanning. Every time I use a bag it thinks the weights are off and the staff have actually started telling people off for using their bags while they scan.
"Please wait while we verify your bags" for me means waiting for anything from 30 seconds to 3 minutes for a staff member to come along (or longer, especially if they're having to attend to other people first) and punch in a code. If the staff member is available immediately, then the chances are it's not so busy that anyone else is waiting to check out.
Compare that to the 45 seconds *maximum* it takes me to stuff everything into my backpack at the end. On the rare occasion that it would have been quicker to get a staff member to verify, chances are it would have been because it wasn't busy enough for the staff member to be needed elsewhere.
However, if it's people with a trolley full of shopping and using only carrier bags that'll take at least 3 minutes to pack, then I'm totally with you.
I always bring a backpack, which knackers the scales and forces me to have to be approved one more time than necessary. Much quicker to just scan, chuck onto the packing area, then shovel it all into the backpack once I'm done.
Hard agree. I basically always have a backpack with me, and after the first few times of "please wait while we verify your bags", it is genuinely quicker to avoid the 30-150 seconds of waiting for someone to verify them, and instead just take 45 seconds to pack it all into the bag at the end.
Not everyone uses a bag though. More often than not I'll pick up a box from the end of a checkout if I've picked up more than I can feasibly carry, and they don't always fit on the scales :(
The rule should be that they cannot be set to full volume. Some of them are absolutely deafening. When I use to live in Kilburn me and a friend put clear sellotape over the speaker to dampen it a bit.
We came to the conclusion (having experienced this on a trip to the Midlands) that it was for the benefit of the cashier who was elsewhere in the store to be able to respond to unexpected beeps and "Approval Needed" alerts.
Stores only need one or two cashiers when the volume of the self-checkout is loud enough.
​
Note - this is not an argument for or against self-checkouts. Personally, I prefer them when I'm on my lunch because I have a limited amount of time available. I do not have the luxury of time to spend stuck behind three pensioners doing a full weekly shop, a bloke who can't remember the brand of cigarettes he wants, and a woman who wants to buy every. single. kind. of scratchcard *individually.* But that's on the design of the store - having three staffed checkouts (all fully utilised), plus the self-checkout, still means I can buy my sandwich quickly, and three cashiers are fully employed. (/rant)
That is true and definitely the reason why some are set to max volume. I don't like how some now have cameras attached to them but that's down to Joe public exploiting the system and stealing.
Yeah I prefer self service when it works but sometimes if you're buying items that are light they don't weigh enough to set off the scale to say you put the item down (rare).
But yeah with those types of customers they're the ones who fill up their cars at the petrol pump then go and grab a basket and start paying six times the amount for a loaf of bread and a pint of milk.
I would decree that you must look GOOD in order to use them. If you're unshaven, not in your finery, malodorous or devoid of strut... Sorry. To the normal checkout with you.
Death penalty for anyone who steals red meat from the supermarket making it less likely for them to use plastic cases on a £4 piece of meat and less time for me to scan the meat then have someone have to take it and get the bloody magnetic thing taken off… I may have misunderstood the question
Proper use your own bag settings on the tills first.
And then shoot any fucker that doesn't bag as they scan. I hate twats that bag after they have paid just to steal a free carrier bag.
Pissed off at selfcheckout with THREE places, no signs or labels of course. Asked human, one is bagging scale, one owned by scanner, one is extra bagging scale in case primary bagging scale is broken. Cant put my luggage on any of them. Why so difficult?
Have more than one member of staff between ten checkouts and she's just standing half a mile away on her phone and it happens every time and I just want my goddamn energy drink aaaaAAAAAAAAAAAAA
Rule for people, have your method of payment ready to go, especially if you only have a couple of items! I could have scanned a weekly shop and paid by the time it took you to find your purse!
To the shop (Lidl, I’m talking to you here), give a human amount of time before the machine starts telling me to scan an item. I am not fucking billy wizz, I am not going at a snail pace but sometimes it takes longer than 3 microseconds to pick up another item and find the barcode ok?
Once you’ve put an item on the scale, just bloody leave it there. I have to manage self serve checkouts as part of my job, and removing items from the scale causes the most problems
Sometimes you need to scooch things over because you need more room. That's not some crime that requires the machine to wail out about an unexpected item. The damn things are just not designed for actual like average people tired after work and no in the fucking mood to be yelled at by a robot just for trying to juggle some beers, coke and food for the kids.
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