Where does everyone buy Laptops these days?

To start with the start, for many years registration form without https with mandatory company owner PII, including full copy of identity document. With the TD and Synex merger the https part was resolved but not the identity document. It is disproportionate from a GDPR perspective to request this document while competitors don't ask for it, or abandon asking for it when mentioning local laws. Product / brand specialist are hard to contact (no answer), if a product is not in stock it is complicated to get an ETA. Website navigation is needlessly complicated compared to, for example, ALSO. When SKU are missing it is a pain to get them added to order them. EoL product listed without stock as if you could order one anyway and obtain it while confirmed impossible by ODM (and personal experience trying to order it anyway). Prices always higher compared to IM, ALSO etc... Finding older documents (order status, invoices) from the website is hellish and designed to make people fill out for depression sick days. The search for these is garbage. The logistic is garbage if you're not considered top tier customer. Impossible to get a specific delivery date honored, they mostly just ship when they want, including days where it was specified no one will be there. Logistic then proceed to pass the package to a relay. Like, we have nothing better to do than retrieving 30kg of components at a relay? The only time everything went perfectly were when the OEM / ODM was directly involved. When my Lenovo channel representative send a specific quotation, send the quotation to named person specifically with me in CC with instructions, everything goes as expected. In this case, I don't see the value added, me with the Lenovo representative did the value. TD just did the package pushing of a distributor with no value added.