Sounds like you had a similar experience! I had dropped off a paper script because apparently (allegedly according to my dr) they could not accept digital RX requests. Two days later I had heard nothing, so I call and then tell me that they hadn't even put my RX in yet. A day later its finally in, they call and tell me "it will be a couple of days and we will call to initiate payment and pickup/delivery." A week goes by and crickets, I called again and was told "they are trying to figure out a formula and sometimes it takes a bit of time." I was pretty pissed at that point just from the overall process and the lack of transparency especially when people need their meds in any sort of timely matter. I asked how much longer and they couldn't tell me, yet conveniently it was magically ready a day later. When they called the lady said it would be $60 so I paid and picked up my RX. Nevermind the fact that it took 30 minutes to get when there were 2 people ahead of me and like 10 people standing around behind the counter. The cherry on the sundae?? They charged my card another $30.. so I called and asked why the hell that happened and the girl said "we made a mistake and realized it was $90 so we charged you for the difference." Without telling me first, without permission, I signed nothing to authorize the additional $30. I will take the recommendation, I had a really pleasant XP with Abrams as well!