ULPT: If your Amazon package arrives later than Amazon said it would, you can get a full refund and keep the item

[-]

StabledGenius@reddit

Stealing from Amazon is very ethical actually.

[-]

nambiscuiti@reddit

It's not stealing. If the package is late, you have the right to refund all the money

[-]

Agreed, its considered a breach of contract if the item isn't delivered on time. And are Amazon is legally required to give them a full refund ,and the buyer has no obligation to return the item if it does show up eventually.

That if Amazon bans someone for following the law, or refuses to give the buyer the refund Amazon is illegally withholding and demanding the item to be returned. Will open up a whole other can of worms if the buyer sues Amazon. Which they have no case to fight it for them breaking the law. Although they do have the right to refuse service , but not in lieu or the reason is because Amazon was forced to obey or broke the law..

Because what if someone purchased an item they needed for their job before a certain date. That because it didnt arrive on time who is going to reimburse the buyer for lost revenue not having it when they needed it. That if they knew it wasn't going to be on time in the date Anazon said it was to arrive. That they would have bought it somewhere else that would .

Or lets say someone needed an item before their once and a lifetime trip to Tahiti.( underwater camera, drone, electric surfboard) that they bought it on Amazon because it said it was to arrive before they left , because they knew they wouldnt have time or the items are not available in Tahiti to buy. Who is going to reimburse them for losing out on a memorable experience that they will never get another chance again.

Not much good a refund help the buyers after. That it only leaves a bad taste in their mouth for not having and giving buyers what they paid when they said they will receive it. its like ordering stuff that arrives after Christmas when it said it was going to be there before it. That its not the same thing or ever going to be the same experience when you show them a picture of the item(s) that are not there

[-]

rrrrob66@reddit

stealing from anyone is unethical, but when you steal from the platform, you are usually stealing from independent sellers. In what world is stealing ethical?

[-]

bradraiche@reddit

I bet you're fully vaccinated and boosted.

[-]

RxResonance@reddit

I bet you’re 70 years old and regret every choice you made in your life

[-]

rrrrob66@reddit

Absolutely got my latest vaccine yesterday. Step away from your sister

[-]

Zealousideal1622@reddit

wrong subreddit

[-]

DocSadness@reddit

Can confirm i drive for amazon

[-]

ARasool@reddit

I've heard stories of people walking out of amaxon warehouses with TVs and such, and security doesnt GAF

[-]

rebel_skum69@reddit

When I was applying for Amazon a few years ago at the warehouse they definitely made us empty our pockets and go thru a little security check point before going in and also before leaving. Maybe it changes once you start working there tho idk

[-]

Chochahair@reddit

Some centers have security like metal detectors n others likel ine have mothing

[-]

Chochahair@reddit

There's no security at our warehouse, least none noticeable. Amyone can walk in

[-]

Major_Agnostic@reddit

Probably in California

[-]

TIC321@reddit

I had an order on Amazon that arrived late. I submitted for a refund before. Even though the website told me to return it, i spoke to an Amazon agent and I was told I could keep both the item and the refund. It came about over 2 weeks later passed delivery date. This was ordered before the holidays and the item was about $200 value

[-]

Banana8686@reddit

My only option is to “cancel and refund” .. that’s the button I see. You actually had to reach out to an agent?

[-]

TIC321@reddit

Yes I had a chat with 2 agents at different times. I had a product that still arrived anyway evem after the delivery date. It helps to speak to an agent so they can log it

[-]

Banana8686@reddit

Did you ask for a refund and for the product to still ship?

[-]

TIC321@reddit

I originally did ask for a refund. I received the refund.. then the product still came in. I reached out to the agent about it and told me I can keep it.

[-]

Hvppydays@reddit

We just got $207 back for our computer screen being delayed 6 days

[-]

erik_t@reddit

Ordered 170$ worth of amazon prime items. They got delayed. Contacted customer support at 1am. They offered 5$ for my trouble, I said I prefered if they honored the guarantee. Rep left to go speak with supervisor. Returned 5 minutes lated saying since I'm a good customer they'll issue a full refund and if I receive shipment later that I get to keep it. I got refunded and got package next day.

This was august 2024.

[-]

PM_ME_LEFT_BOOB_ONLY@reddit

Do this too much, and you will be banned from buying on Amazon permanently.

Exercise caution.

[-]

death1414@reddit

Actually no, the FTC has consumer protections in place such that if an item is late and you get a refund for it then it is as you never ordered it, if you later receive it it is treated as a promotional gift and you are allowed to keep it.

Same for packages meant for another address, if it lands in your mailbox or on your doorstep it is considered free and the company is supposed to refund or replace the item for the original customer.

Sorry for the lengthy necro, but it is important to know they have to allow you to keep the item.

[-]

PM_ME_LEFT_BOOB_ONLY@reddit

I didn’t say anything about being allowed to keep the item. I said that Amazon, a private company, would ban you from using their service. Which they can do. Apparently reading comprehension is not your strong suit.

How do I know? I used to work for Amazon. People got perma-banned for this shit all the time.

[-]

Alert_Ad_9815@reddit

I'm guessing your ignorance is why you USED to work for them. Canada, Australia, USA, UK and most other EU/commonwealth nations share the same set of consumer protection laws and all of them confirm the O.P's statement.

As for Amazon, they also have a strict policy for late/improperly delivered items. They strike the item out of the inventory just like if you had bought it, insurance covers the cost for them. It's really the seller who loses money, and if the seller is amazon themselves, it's covered. Once the refund is issued for a late item, the item has essentially been purchased for all record-keeping purposes.

I say this as an escalation representative at Amazon who has overruled this exact kind of decision made by challenged CS employees who neglected to read the orientation PDFs. It's the hands-down the most irritating part of my job (tied with handling dragonfly for Canadian customers).

[-]

nodelm@reddit

Not true what so ever from someone who works at Amazon and per The Consumer Contracts Regulations. It gives you the right to request a refund for a late package.

[-]

4EverMaAT@reddit

Can you upload a pdf or some images of the Customer Contracts Regulations?

[-]

NerdTurtle1@reddit

I've done this a lot at my last apartment. The numbering system was fucked and it was difficult to find the right building. Almost every time Amazon would hand the package off to local USPS to deliver instead. This would cause a delay of about a week. After 3 days, I'd open a support chat and usually get a refund of the item, then still get it a few days later.

Got a 250$ microwave and a ~50$ toaster for "free" this way. The kicker is just waiting until 72 hours have passed since delivery time. This is what all the support reps would ask me to do when I contacted them.

[-]

captaincharanxd@reddit

Do you think this trick would still work now

[-]

Responsible_Ad3763@reddit

yes! and another trick if you need 2 of something order one then say it never came and theyll send you a second. voila

[-]

ZeRo_AgEnT@reddit

But when it is received they would say that someone signed on it or something

[-]

zombie_clause@reddit

Sign someone else's name lol

[-]

Trexiu@reddit

In my own experience I think there might be a price decider as well, I’ve done for honest reasons 3 separate times as there has been postal issues in my area before.

2 out of the 3 items were instant refunds both valued under 50€ and I ended up getting the items a few days later as well. The other was over 100€ they told me to wait another week to see if it arrived and provided 5€ gift card. Obviously the item arrived but was late by over a week.

So make your own conclusions from that but I’m starting to believe that anything under 50€ they just refund without a care and let you keep the item.

[-]

Nuclear_girl-Atomic@reddit

So that explains why my GPU costs 50.01$

[-]

Avergetrader@reddit

So I’m having this issue with a 4K item for my business I ordered it on Amazon it weights 500 pounds was supposed to get it on the 8th the package was lost I talked with a manager of Amazon both party’s were saying the other had it they checked where it was scanned last and it wasn’t at the third party shipping company they issued me a refund to my Amazon account in full and I’m getting updated saying that my package will be delivered Saturday what is going to happen will I get the item free and keep the refund

[-]

Lumpy_Difference9944@reddit

Did you get it ?

[-]

Avergetrader@reddit

Yep I got the item and the refund no issues at all 4k item and the refund both things no problem asked

[-]

Lumpy_Difference9944@reddit

I order a big item for 250$, it was late, and late, and late, .... amazon pushed the date 4 times, at the end, cannot get refund, never get my item. Amazon is no help if you buy from a 3nd party seller. I was a prime member, it did not help. I got robbed by amazon in plain view, i bought for 30 000$ in the last 5 years.... despite ??? 10 calls 4 hours lost on the phone... amazon is now a pretty bad company

[-]

Big_Estate_2475@reddit

I’m currently getting AirPod max’s delivered tomorrow instead of today like they were promised and I’m getting a full refund

[-]

InstanceStunning1079@reddit

My Amazon package never came

[-]

ihoptdk@reddit

I have a late package coming. Explain.

[-]

Avergetrader@reddit

I’m having this issue it’s a 4K item it’s for my business they have already issued me a refund for package was lost I have already reordered another item the items weight about 500 pounds each it’s 1 week late they have issued me a refund like I said but the company that is shipping it is shipping it to me Saturday my amazon order states the package will be delivered saterday is this one of them things where I get the package and the refund and the refund was to my Amazon account which has already placed a order to a new item what is going to happen

[-]

IsoAgent@reddit

Only on certain items. I've had many items arrive late and Amazon wanted me to send the item back (will re-charge I'd they don't receive it in 90 days, IIRC). It happened with a JBL speaker I bought.

[-]

Dear-Ad9468@reddit

Stop buying shit from 3rd party sellers. If you buy a "prime" item sold by Amazon there is no return fee and half the time they tell you to just keep it AND give you a refund.

[-]

Theunknownreap@reddit

Did they see the item arrived and contacted you or you contacted them saying it arrived?

[-]

IsoAgent@reddit

I didn't say anything. The original tracking kind of got stuck in limbo, didn't show a delivery, didn't show where it was currently, etc. So the company sent me another one. Then one day I get the message to send back the original (which finally showed up many days later) or get charged for it. So maybe the tracking finally showed it as delivered? I didn't check. I just sent it back.

[-]

AuroraBoreale@reddit

Who was the courier?

[-]

IsoAgent@reddit

No longer able to see that info.

[-]

Theunknownreap@reddit

You know how many days after you got it that they contacted you? Dealing with the same thing

[-]

IsoAgent@reddit

It was a while, a few weeks, maybe a month.

[-]

Theunknownreap@reddit

Damn I need to use this product within a week so I can’t just leave it in a box.. guess I’ll just buy a replacement and keep the other one around. Thanks

[-]

SomeJerkAtWerk@reddit

Half the time I order something it's because they specified a date that suited my needs. If they fuck it up and it's not there when I need it, I'm not paying for shit.

[-]

Viveforlife@reddit

And you will have to return it for free as “did not arrive on time”. They don’t just give it to you.

[-]

Dear-Ad9468@reddit

Yes they do "just give it to you". That only applies to "prime" items however.

[-]

Due_Peak_621@reddit

Actually they do. Ypu get the refund and if under $50 you keep the item as a gift for your inconvenience. I am a business owner If I order something and it is late this has happened everytime. They can track and tell if the package was late or not. It's actually a policy. Does Not happen to me often bit I spend about $3000 a year there so if they say they are going to do something then it simply should happen.

[-]

brasscup@reddit

I have been on Amazon Prime since it's inception and I promise you this isn't the case for everyone by any means.

Perhaps your orders constitute enough volume that you get special consideration.

I still maintain my prime membership because I get a half price discount, but over the last two years as prices became less competitive and deliveries increasingly late, I only buy items on Amazon that I can't find elsewhere.

(Supplements for example -- after receiving a couple of counterfeit and or relabeled bottles I buy mostly from Vitacost now, timing my orders with their 20% off sitewide coupons).

Anyhow Amazon never tells me to just keep anything any more no matter how late it arrives. Often I have to call customer service, just to avoid the $6.99 fee for a shipping label even though their policy is indeed not to charge return shipping for late items.

Of course I can always return free to Wholefoods or Kohls but I refuse to drive through several towns to return items that arrived so late I was forced to buy them elsewhere ... I will only go as far as the nearest UPS dropoff point.

Anyhow, I am pretty sure low volume customers do not get to keep stuff. Nor do the folks who make higher than average return requests so if anyone reading this falls into that category be aware that Amazon is keeping count.

As someone who doesn't even watch Prime video I don't think membership is even worth the half price rate I pay.

I only keep it because I regularly need consumables that aren't available anymore outside of Amazon.

[-]

DarianYT@reddit

They are trying to charge for returns. They screwed a lot of people over Honestly, we should watch the FTC do their job and they made people pay for Prime without consent.

[-]

BetterIntroduction70@reddit

I hate it they charge for you to ship it back now it's not free to ship back. Even though they have UPS my items. And instead of a ton of boxes for each persons items Amazon is saving money by having UPS ship tons of different peoples returns all together in one box. They want to charge me full shipping cost when they themselves use freight shipping much cheaper. What a scam.

[-]

DarianYT@reddit

They need to stop saying free prime shipping when you pay for prime and returns are annoying when they ship it in a bag or envelope.

[-]

rrrrob66@reddit

It depends on the item (i.e., cost) and the seller (either Amazon or a 3rd party seller).

[-]

Pyxl666@reddit

I was just issued a refund for something I bought that has become "lost in transit". If it eventually reaches me, why the hell would I let Amazon know? So they can potentially recharge me? Nah, the item will just be mine.

[-]

Least_Fun_8057@reddit

I have ordered a pair of shoes from JD Sports. Can anyone tell me the best thing to say to the service? The package was also weighed.

[-]

Hvppydays@reddit

This is true- husband bought a computer screen and it got delayed 6 days and they said we could get a refund + still get the product. Refunded us $207

[-]

OddTelephone3004@reddit

I can confirm, that Amazon does penalize contractors for missing quotas and deadlines which would contribute to late deliveries as I work for a trucking company that has a contract to move packages between Amazon warehouses. They have strict timelines for these trips and track closely then at the end of the month the contracted company get heavily penalised for any and all delays. This would certainly cover at least PART of the cost of letting a buyer keep a late item with a refund, and ensure they continue shopping with Amazon. So even if you get to keen an item and get a refund. Amazon still wins

[-]

GnarlySocksG@reddit

Ordered something on the 9th, was meant to be here the 14th, that got changed to the 24th and now it got changed again to the 30th. Since it's "shipped" I can't refund despite not wanting it anymore and just wanting my money back.

[-]

Happy_Ad_6509@reddit

How much is the maximum amount they are willing to refund? I have an iphone14 on the way which is late, today is the final estimated delviery date, the site says: "We’re very sorry your delivery is late. If you have not received your package by today, you can come back here the next day for a refund." Just have some doubts on this since it was sold by a third party but shipped by amazon.

[-]

Chisiokami@reddit

I'm going thru the same thing what happenes

[-]

Speed-711@reddit

With mine it said come back tomorrow for a full refund but then then it updates to an option to cancel the order for a refund. So it is basically just a way to cancel a shipped order but if it is delivered they will still charge you. You may be able to sort that out with Customer Service but when I tried I decided I still wanted the item to be shipped to me so they gave me a $10 credit voucher

[-]

AuroraBoreale@reddit

how did it end?

[-]

deleted_by_reddit@reddit

[deleted]

[-]

Viveforlife@reddit

This is what happens. Best case you get 5$. They don’t give you anything free for a “delay” only if it’s a no show then they will refund you but only if it’s like 5 days late or a no show and you are on top of requesting a refund.

[-]

agrumpybear@reddit

I've got both the refund and the product on two separate occasions. I live in Australia, so maybe it's our consumer protection laws.

[-]

Kaze_Number_1@reddit

actually here in the states that applies too because it's Amazon's policy.

btw for how many days was your delivery late?

[-]

AuroraBoreale@reddit

When did you receive the late products?

[-]

Mlaer7351@reddit

This is true for Chewy (animal store) as well. I got an $85 order for free because it was a few days late

[-]

Responsible_Ad3763@reddit

they will also refund you if you contact and let them know you bought the wrong item and then they ask you to donate the item you got. they are a good company though I wouldnt lie to get free stuff from them, I just found this out when I honestly ordered the wrong food for my cat whose on a pretty strict diet. (and I did donate the prior food to an animal shelter)

[-]

deleted_by_reddit@reddit

[deleted]

[-]

baeyunsae@reddit

You can definitely get a free product if you say you never got it. Of course, not to be done to the point of getting caught/banned from Amazon.

Also, my friend's boyfriend found a heater on the sidewalk. He ordered the exact same one off of Amazon and returned it.

Fuck Jeff Bezos

[-]

Responsible_Ad3763@reddit

I do this when things break buy a new one return it with the old in the package. Fuck Bezos

[-]

Age_Correct@reddit

Got a 3080 12gb for free this way

[-]

captaincharanxd@reddit

Damn bro are you for real? Wtf

[-]

Age_Correct@reddit

Serious lol fuck bezo, I’ll probably end up doing it again too lol.

[-]

captaincharanxd@reddit

With a 3080 again? Haha

[-]

Age_Correct@reddit

Probably another one as my gpu currently just went to shit lol

[-]

captaincharanxd@reddit

Wait what happened lmao? Also which gpu u trying to pull off?

[-]

Age_Correct@reddit

Shorted out I’m pretty sure and a 4080 eagle, I’m gonna try and say I got a different dead card in the box lol

[-]

captaincharanxd@reddit

Good luck and let's be friends towards our journey!

[-]

carthoblasty@reddit

What did you do? Just say it never arrived?

[-]

Age_Correct@reddit

3080 box was empty and had no damage or signs of being opened or tampered with

[-]

carthoblasty@reddit

How much did it cost at the time?

[-]

Age_Correct@reddit

$800ish

[-]

carthoblasty@reddit

Ah, I kinda figured stuff like that would be too expensive or they would try to fight it hard. I’ve never done this before, but am kinda considering trying to get a 4070 or 4070 TI or something (or 4080 but that’s probably pushing it lol) soon.

I am going to spend my summer at a University doing research, where the put me up in a dorm. I also did this last summer and noticed that every time I’d try to have them deliver something it would never actually be confirmed as delivered (it’d give a delivery date, then perpetually say running late or something, even though it would be delivered.) Because of this, there were no pictures or anything of delivery either. I think I refunded a small 20 dollar purchase like this but didn’t really touch it otherwise. If this happens again, though, I may try to get something big out of it. Even if it doesn’t I may try it, though it’ll probably be harder

[-]

Age_Correct@reddit

4080 def pushing it since its outrageously expensive, 4070 should be able to do they might do a “investigation” they did with me but after 2 days no response I opened up another ticket and they refunded it right away.

[-]

carthoblasty@reddit

Should I try to exploit the “never arrived” thing do you think, or should I just say it’s not in the box. Also, do you know if the investigations are in any way legit or is it just the bare minimum? The dorms do have cameras, but I doubt they’d go that far, and otherwise they couldn’t prove that I never received it

[-]

Age_Correct@reddit

Never arrived they’ll probably tell you to open a police report first as that’s mail theft you’re claiming on a high end item. Wasn’t in the box is how I did it

[-]

carthoblasty@reddit

How old was your Amazon account and how many legit purchases did you have

[-]

Age_Correct@reddit

Few years and probably 20-30 or so

[-]

carthoblasty@reddit

If an account is a year old and has maybe 40-50 legit purchases with no refunds ever, do you think that’s good for a 4070 TI?

[-]

captaincharanxd@reddit

Hey dude have you been successful with the attempt?

[-]

Age_Correct@reddit

Can’t guarantee but worth the shot

[-]

sfd9fds88fsdsfd8@reddit

You found a 3080 on the side walk?

[-]

captaincharanxd@reddit

Wait for real wtf?

[-]

backspacer92@reddit

I ordered a stopwatch, delivery was delayed so I refunded it and made a new order. The delayed stopwatch was ultimately delivered and I got two stopwatches in the end, but Amazon just emailed me and told me to send back the original stopwatch or let them charge me for it.

[-]

AuroraBoreale@reddit

Who was the courier?

[-]

backspacer92@reddit

DHL.

[-]

atomicpillows@reddit

related question- what’s with the random items that you try returning, for a regular reason- but amazon just decides to let you keep it? i’ve had that happen with a few things

[-]

Dark__prince777@reddit

Yeah if the item doesnt say 30 day return but is defective at all tell amazon and since its a non returnable item they let you keep it and refund you

[-]

DonRastamanLV@reddit

How do i make request for refund for not delivered packagde? It just gives me run around the app and i cant vonplaon in any way about not delivered packadge?

[-]

AuroraBoreale@reddit

Has it arrived? Who was the courier?

[-]

pulchritudinouser@reddit

This used to be but is no longer true. They’ll issue the refund if the item hasn’t been delivered yet but once they get confirmation the item was delivered even if super late , they will charge you for it again

[-]

ThinCrusts@reddit

Any idea how long does the refund option stay available for me to use? I just noticed it on a package that was delivered to me, but on my orders tab it says its "running late, etc.." with an option to refund by chatting to an agent. Been like a week since it was actually delivered..

[-]

AuroraBoreale@reddit

Has it arrived? Who was the courier?

[-]

Douglas_Hunt@reddit

7 months later and its still a thing.. Like they push you to accept a refund, meanwhile you can also track it and clearly see its on the way (most of the time). I have a Pole saw in transit right now that amazon is trying to refund me for.

I ended up getting a $800 mini split unit for free about a year ago. It was suppose to arrive on Friday before I finished construction on my garage to turn it into a game room. It didn't show up so I was going to drive to home depot and just buy one. I clicked refund me and a day later the credit hit. The unit shows up on Monday. I was like wtf, I had assumed it never even got shipped. I guess they never scanned the package before it left the warehouse, tracking info never had anything besides "Label Created". I contacted Amazons support to figure out what to do, all they asked me was if I received my refund yet, i told them yes. They said well what else would you like sir? I said what do I do with this unit I no longer need. They told me they would not be paying for return shipping. I said me neither I guess its going in my shed. They told me to have a nice day and we both hung up. My guess, it must be cheaper to just dish out refunds rather than pay several hundred employees 30K a year to oversee and facilitate tracking and receiving refunded items.

[-]

Eagle1967@reddit

Times have changed at amazon!

I had a package due saturday. it shows delivered to agent. there is no agent and i did not receive package, called amazon on sunday said i had to wait until today. I talked with post office yesterday they do not know where package is since it was signed off as delivered falsely they have no further tracking. Called amazon tonight now they say i have to wait until October 8th. I have already canceld my prime account. Called synchrony and verified i can challenge the cost of the items i didnt receive. Tommorw i will have post office contact amazon that package is lost. If they dont refund than (i didnt want a refund jsut waned parts resent but not now) I will challenge the cost of the items, and pay off the rest of the card and cancel! Amazon use to be great, but now we all see what they are! Just wait till the FTC wins their lawsuit prices will rise again.

[-]

Eagle1967@reddit

Nope today i was suppose to get parts for computer they sent only part of it then it said the rest was delivered to an agent. what agent. I called amazon and they said they wont due anything until tuesday as that is the guarantee day. it was guarantied today. not tuesday. "that is our system" this has become a regular thing with stuff not coming when it was suppose to. he said once it leaves our warehouse it isnt our responsibility, I beleive we pay them for 2 day delivery, how is it not their responsibility

[-]

pharmgurl10@reddit

I had a very large package get delayed and rerouted incorrectly by Amazon and they notified me that if I didn't receive it by a specific date I could request a refund. I did and received the refund. The item then showed up a week later. This was a heavy item and worth a couple of hundred dollars. We were not charged again.

[-]