ULPT: If DoorDash or UberEats refuses to refund an incorrect order, don't call your bank and cancel the transaction. Instead, order another $100 of food from them, and then call your bank and have them cancel that charge.

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beto_6661@reddit

I’m with op, fuck these corporations, always say you have a problem with your food and get partial of your money back

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connection_lost@reddit

Companies like Uber refuse to refund because since most customers won't or doesn't know about chargeback. It's disgusting how they can get away with it like that.

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KeyzerSoze33@reddit

I order from postmates about 4 times a week. Whenever I've had issues worth needing a refund it's been given with no issue. Moreover, it's been through the automated help in 2 min.

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ya know I would think postmates might be different. Every time I've tried to use it it ends up more expensive than it's worth compared to other apps. Makes me wonder if the median post mates client has a higher income than ubereats/DD, which would allow for higher margins and therefore room for refunds

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Thays exactly my experience with Uber eats haha

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ninetofivedev@reddit

Most of them just keep track of your account. I had a bad string of luck with DoorDash deliveries, and although I never had a problem in the past, after my 3rd messed up delivery in a week, DoorDash just didn't offer me a refund.

My understanding is that there is some fomular (not sure if it's a window or over the limetime of your account)... and if you exceed so much in returns, they just stop giving it to you.

Which makes sense given that so many people abuse these apps.

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qaisjp@reddit

I once told them in the chat that I was just going to chargeback if I didn't get a refund, and they ended up giving me a refund!

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1308918@reddit

Lots of people shaming OP for "advising felony fraud."

Fucking preach. When corporations abandoned democracy and the rule of law with regulatory capture and lobbying, they forfeited their rights to cry foul when consumers do the exact same thing to them by bending the law.

"If you don't own a product you purchased, then piracy isn't stealing".

My lobbyist is the Kool-Aid Man(TM). I want him to break in and OH YEAHHHHH every corporate bought cunt in congress. Maybe then they'd learn, or at least enjoy the cool cherry flavor of Kool-Aid(TM).

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nw0915@reddit

? If I pay for a product or service and it isn't rendered, and this happens multiple times

Fool me once, shame on you. Fool me, many more times, shame on me. Why the hell are people still using these companies?

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toasterstrudelboy@reddit

Let's put on our empathy hats and think about that!

Hmmm... Has this company invaded several cities and effectively overtaken food delivery this becoming the only option or the only option with any variety? Possibly! It's a big world out there and not every town is like yours!

But why do people need to order food for delivery? Are they able to go get it themselves? Do they have a car, or live within transit/bike/walking distance from food options? Do they have other hurdles like a disability, illness, a sick kid, a strict job,etc that are keeping them from leaving where they are? Maybe! Other people live entire lives that are different from yours and thus face different problems than you!

Hope this helps you see things from other people's perspectives and not shame them for using services available to them for their advertised purpose!

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1308918@reddit

Thanks for not being a fucking bootlicking fucking idiot. Fuck all of these assholes except you. They can't think past a sentence.

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notislant@reddit

The vast majority is laziness, lets not pretend 90% of it is bedridden people who cant pickup food. Plenty of stores deliver food for free from stores now even.

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GRK--@reddit

I order every meal I eat because I have better things to do with my time than chop onions and wash pans.

Same reason you can’t be bothered to farm your own food out back. Same reason why you don’t stitch your own clothes. Convenience.

“Did you know people spend thousands a year on clothing? It’s not like they’re disabled. Just 1-2 hours a day, every day, of weaving fabric on a loom and sewing it together would save them so much money!”

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AnimeYou@reddit

It takes literally 15 mins or less to make a sandwich, an omelet., etc.. including cleanup

If you have better things to do. Idk your time management

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GRK--@reddit

Not trying to eat a sandwich for every meal

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TwistedOvaries@reddit

Being disabled doesn’t mean being poor.

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88pockets@reddit

But it should. I'm just as mad as you are.

(/s) (just kidding) lol

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TwistedOvaries@reddit

I have been evading the disability tax because I like money. Oh no, they are going to come get me for it. /s

Funny enough, my disabled husband and my disabled self just finished eating our food that was delivered by Uber Eats.

I guess we shouldn’t be doing that since we must be poor. /s

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88pockets@reddit

I take care of my disabled dad, so I get where you're coming from, well halfway. People are always gonna have ludicrous preconceptions, just gotta laugh at it I suppose. My sister taught me not to call someone stupid if they insult or belittle or otherwise cross me, instead make them feel stupid. So use your sardonic and sarcastic remarks to really cut them deep when they espouse their inane ideas.

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BardicNA@reddit

Ding ding ding ding ding! Guarantee a majority of purchases are just laziness and not caring about spending the extra \~$15 for a meal. It's cool, let a middleman like Uber, Doordash, etc. Get in between restaurant, delivery person and customer. Let them take a huge cut. They're doing a massive amount of work and providing an incredible amount of value.

i'm so glad that i put in the hard work to get a job that pays me enough that those aren't the kind of penny pinching decisions i need to make.

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TheDevExp@reddit

You lack things in life to feel good about so much that this is the shit you use to feel better than other people? Lol. Sucks to be you

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Strict-Elderberry-20@reddit

I work remote and barely have time to take a lunch. Ordering delivery means I at least get something decent because I don’t have time to make anything. Must be nice to get a lunch break?

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3925@reddit (OP)

lol some of us can afford thousands a month easily though, so why not indulge ourselves in the luxuries we've earned?

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Twokindsofpeople@reddit

o they have a car, or live within transit/bike/walking distance from food options? Do they have other hurdles like a disability, illness, a sick kid, a strict job,etc that are keeping them from leaving where they are? Maybe!

This is dumb as shit. There's few bigger wastes of money than getting food delivered. If they're that poor then wasting resources on uber eats is the last thing they should be doing.

I swear to god, the trend of excusing dumb lazy fucks as "disadvantaged" has gotten to parody.

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toasterstrudelboy@reddit

Okay, you can continue being a selfish little shit, I won't stop you. I'd say I hope you're never in these kinds of situations, but hopefully you learn empathy before you need others to have it for you <3

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_unfortuN8@reddit

Okay, you can continue being a selfish little shit

What does that have anything to do with calling you on... shaky... logic?

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toasterstrudelboy@reddit

It's not shaky logic, it's a basic understanding of the hurdles of everyday life as faced by all sorts of people across a variety of demographics. Really all I'm saying here is that just because something is accessible to you that doesn't mean your experience is universal.

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Drenghul@reddit

It's just making excuses for being a lazy pathetic person. Just throw shit in a crockpot that takes less effort than ordering shit online and why waste the money if you aren't getting what you ordered? Just admit it these people are lazy idiots and it's a surprise that they know how to breathe. Why are you defending them so hard are you one of these morons? A fool and their money are soon parted and if she shoe fits...

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3925@reddit (OP)

sorry that you were too lazy to get a job that pays you enough that you can afford to get food delivered

some people just make more money than you, so it's not that big a deal to use food delivery services on a regular basis.

just like some people hire cleaning services, personal chefs, drivers, landscapers, etc etc

there are probably tons of things you don't do yourself, because you can't be bothered, and the price isn't very high from your perspective.

that's how these services seem to me, and others.

honestly, $100 isn't very much money to me.

I wouldn't notice it added or missing to any of my bank accounts - it gets rounded off in my mind.

So, I could spend $100 every day on food delivery, and at the end of the year I wouldn't miss the money.

Sure, I could take that $36,500 and spend it on something else.

But I already have lots of "$36,500's" to spend on whatever I want - so I spend one of them on getting food delivered from any restaurant I want to wherever I happen to be, and the rest go to other things.

Same with grocery delivery.

It's not 'lazy' to pay a service to go to the grocery store and handle that nuisance. Literally anyone who can afford to have someone else do it - has someone else do it. You don't go to the grocery store because you're some sort of independent hard-working 'non-lazy' individual.

You just can't can't afford to have someone else do it for you, so you HAVE to do it yourself.

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FunnyAssJoke@reddit

For people to effectively change the way these companies operate, they need to be hurt in their wallet. While there are people whom are unable to get food for themselves in one way or another, you can rightfully assume that the main part of their business is people being frivolous and being okay with spending twice the amount on their food because it's a slight inconvenience to drive there themselves. It's people like that that enable these companies to pull one over on everyone.

Don't shame people for trying to create a good change for other people's benefit.

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PM_me_tus_tetitas@reddit

It's people like that that enable these companies to pull one over on everyone.

We sincerely apologize for this poor experience, as a reminder filing a payment dispute is a violation of our terms of service.

In the future, please continue to contact us directly before filing a dispute so we can make things right.

Please also note that any future bank disputes may result in further actions taken against your account, up to and including account closure.

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nikoel@reddit

How does having a left tail light out affect anything? Not trying to argue, but rather understand your rationale since you were not getting into the vehicle. Unless there was something else at play, the food presumably would have been the same regardless of the tail light

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Hrothgrar@reddit

I'm genuinely concerned if you're a driver and don't know why that's an issue.

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thrownblock@reddit

Turo is a car rental service…

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Hrothgrar@reddit

"In the future please contact us directly"

because someone can't pay attention.

I used to work for an app where the driver has to order the stuff himself and constantly stores would forget 1-3 items in the bag. It came to a point where I was pulling everything out of the bags and standing at the counter feeling like a nuisance.

The whole point of ordering online is it's easier and it's in writing, not a miscommunication over the phone. Read the order, fulfill it. How hard is it?

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RyanFire@reddit

it was as simple as returning with the beverage and bread sticks as a "my b!"

Thanks for saying this lol. I did doordash and other food delivery for a bit in college, and on the first day working, I actually went back to the restaurant to correct an order. When I explained the situation, the people working there looked at me like I asked them if they had a unicorn in the kitchen. Long story short, I didn't get the missing food.

I texted the customer what happened and then marked the order as completed before they could say anything else. I think I got paid like $5 for that hour of my time.

You're also treated like the devil incarnate by everyone involved. Restaurants hate you, Customers hate you, the internet hates you, and Doordash especially hates you for not taking every $2, 10 mile order.

I think that situation was kinda the straw that broke the camels back. It wasn't just the one drink I believe.

Depending on the app used, sometimes it's kind of a gray area for the driver to go back for something that was forgotten. In some cases the driver gets nothing out of it, just wasted gas and wasted time, when it may have not been the driver's fault in the first place.

I mean, I guess she could be using her very thinly veiled anger issues to benefit the common man, by aggressively pushing back against every small mistake. That's a very generous interpretation for sure.

I'd like to hear the story from the perspective of the pizza joint. Small order mistakes happen all the time, because workers are human, and humans make mistakes.

So an order goes out without a soda. The customer calls, probably already fuming and aggressive (because that makes you oh so generous with refunds), you offer what seems like a reasonable solution, then get hung up on after probably taking some verbal abuse.

Then comes the 1 star, then a few days later your boss calls and wants to chat, which could very well result in you getting fired, or having negative marks on your record.

But it's all deserved and justified, so you can take comfort in that. You shouldn't have forgotten that soda. You should just give customers a full refund for any order issues, because that makes sense.

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2cats2hats@reddit

Noted.

ZombiedudeO_o@reddit

I don’t get why you’re being downvoted. If this was retail and you didn’t get the entire product, you’re entitled to a full refund, same should be the case for food.

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Winertia@reddit

If it's all meant to be one item, sure. But if you order two items from an e-commerce site and they only send one of them, do you really feel entitled to a refund for the one you received?

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NathanTheSamosa@reddit

Two completely different scenarios. "two items" is essentially two parts of the same order. This time its a drink and a main but next time you could be missing curry sauce for the rice, or an order for two and only one meal arrives. A lot of the time, a "single" missing item can make the whole order null. You cant start drawing lines for every unique scenario.

And its not like getting an amazon delivery that can arrive at any time. This is time sensitive. The seller is providing a time sensitive service. Imagine a wedding venue offering a reception and a room for the couple. But the venue is cancelled on the day. "You cant get a refund on the room because it is still available" is pathetic. Thats an extreme and random example but it emphasises the point.

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Winertia@reddit

I just think it's really situation dependent.

Like let's say you order $300 of food for a party and they forget one appetizer. I think expecting a full refund is totally unreasonable.

I think it depends on whether you still want to eat one item without the other. I agree with your example because I wouldn't want to eat plain rice without curry sauce.

But most people don't need soda to eat pizza. It's not like it's a topping or dipping sauce.

They totally should have refunded the delivery fee in addition to the soda though.

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ZombiedudeO_o@reddit

I wouldn’t say it’s $300 worth of food and one appetizer, it’s more like $150 worth of food and $150 worth of appetizers. Obviously you want all of it, and its going to be a very time sensitive item, so it’s understandable that you’d want a full refund for all of it, or to get what you paid for. Because without all of it, it makes the order incomplete.

Regardless though, in OP’s case, it’s literally just a pizza. Idk why they’re so cheap that they can’t refund a $30 pizza for a dissatisfied customer, especially when corporate got involved, they refunded them anyways

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You cant start drawing lines for every unique scenario.

Comping an entire order after a missing drink is not a proportional or practical response. Let alone a sustainable business practice.

tl;dr OP = Karen.

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jsdodgers@reddit

If you're having a tough time understanding how to things are different than one thing, maybe you can think of it this way: A drink and a meal are like ordering a shirt and pants. Two separate things, if they don't send the pants you aren't entitled to a refund on the shirt even though they're a matching set. Curry and rice is one dish. Arriving without the sauce is comparable saying you ordered a shirt and it arrived without the sleeves or the buttons. In this case you get the refund on the shirt, not just the sleeves and buttons, since the shirt is one item.

Get the difference now?

How shall I ever exist without precious liquid to wash this down with! I shall Doordash a 12 pack of Pepsi now !

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3925@reddit (OP)

oh no, i feel so bad that i have a job that pays me enough that i can order my lunch into to the office every day.

I really don't understand why it's crazy to comp the full meal? If they forgot a topping on the pizza they would comp the whole pizza not the cost of the topping. How is this different?

I've worked delivery for Domino's and maybe it's just the managers I've had but if I forgot a soda (I've done it many a time) I would just get one at a gas station and the store would refund me.

attitudes like that is why nobody cares about you.

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-Chris-V-@reddit

Yeah bud, I had a bad headache and caffeine withdrawal, I was in no mood to be fucked with by a smart ass driver.

As opposed to the other times when you're delighted to be fucked with by a smart ass driver...

Customer service isn't what it was.

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NinjaFlyingYeti@reddit

Why would you tip before getting the food lmao

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TJNel@reddit

I had this issue and the phone number rep said they couldn't refund due to the store had to do it. It took me a month and 8 calls and the manager finally contacted the phone number and I was like no way I want the entire order refunded as I spent hours of time trying to get a hold of them to refund that 2L and that at this point I wanted it all refunded. They did it, all they had to do was answer their phone and refund the $4 2L.

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GlassCharacter179@reddit

You did all that over a 2 liter soda?

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ValiantAbyss@reddit

SiggySiggy69@reddit

I personally hate UberEats. I've been using them for years, I just moved in June and immediately had a ton of issues (it is a little rougher area outside my neighborhood) and orders would just be canceled or marked delivered but then no photo, call, text or knock at the door. So then I started doing "Hand to me" but the dumbasses would just leave it at the door and not knock or anything.

Ended up complaining, in 3 years these were my first (only) 2 complaints the chat guy threatened to cancel my account. I told him to go fuck himself, they refused refund so I called Amex and they charged back that order as well as my orders made through them for the last 90 days.

Fuck UberEats.

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Nope I read your entire comment again and it turns out that if you say that you completely hate some thing and been using it for years it would only make sense if you followed up by saying something like “I’ve been using them for years, but then I had a certain experience, and now I hate them.” That would be one example of hoow it would not be contradictory. Don’t take it personally I just thought it was funny that someone says they hate something so much and have been using it for many years. It reminds me of Groucho Marx, who said “ nobody goes there anymore. It’s too crowded.”

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anoleiam@reddit

I personally hate UberEars. I’ve been using them for years

anoleiam@reddit

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darwinsidiotcousin@reddit

Did you even read the comment? Drivers didn't knock, text, or send a picture. That's what UberEats did wrong. If the person knows the food is delivered once it's delivered, it's a lot easier to go get it so it doesn't get stolen.

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4nyc@reddit

Do you use Uber eats? You get constant push updates as the deliver guy makes his way to your house. I’ve worked delivery for Uber eats and also use the service so I find it odd that the person claims they did not get any notice whatsoever when the app constantly sends you updates tracking your food.

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darwinsidiotcousin@reddit

My phone doesn't vibrate or ring for push notifications because that would be annoying af. It does vibrate and ring when I get calls or texts.

Yes, it is possible to track it. That doesn't mean it isn't part of the driver's job to tell you when they arrive. If they choose to half ass their job, it's not OPs responsibility to fix it.

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complete_your_task@reddit

I used Grubhub and Doordash a lot during the pandemic and never once had my order delivered to the wrong address. I've used UberEats 3 times (always because I had a 40%+ off coupon) and only once was my order delivered to the right house. And I always compare the prices in the apps to the prices on the restaurant's website to see how bad the markup is. Grubhub and Doordash mark up their food, but it's usually in the $1-$3 range per item. UberEats mark some items up like 50%. I've seen $10 markups on UberEats. A $20 pizza on the website will cost $30 on UberEats. That's before you even get to all the extra fees. All delivery apps suck and are predatory and I rarely use them anymore, but UberEats is on a whole other level.

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durrrrrimaredditor@reddit

You can do this to paypal and venmo too.

Just make like 5 deposits for like 800 bucks or better into a buddies account at one time and then have him pull the cash out immediately.

RonanCornstarch@reddit

how did disabled people get their food 10 years ago without random people who are unaffiliated with the food place and unaccountable for what happens to the food on the way to you?

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jiIIbutt@reddit

Food delivery has been around since the 1700s…

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RonanCornstarch@reddit

yeah, food delivery from people that actually work for the place that is delivering your food? not random people letting themselves be exploited for less than minimum wage.

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thermal_shock@reddit

wut?

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pakito1234@reddit

Im getting to the “get of my lawn” age but I’ll fucking starve before I pay somebody extra to pick up good for me cause I’m to lazy.

I’m sure their are exceptions like emergencies but yeah, fuck that.

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ElefantPharts@reddit

That’s all I’m saying, I’m lazy, but not too lazy to get my own food. And if I am feeling that lazy, then I accept that I’m taking a gamble and my delivery will prob be cold and/or wrong.

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thermal_shock@reddit

then you don't have to order delivery, what is the point of your post?

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3925@reddit (OP)

Why is that transaction a gamble?

If you buy a car and it shows up with no wheels do you just say "oh well, i should have built my own car. that's the gamble I took, i'll just accept a substandard product."

i value myself too much to do that. the money i have, comes from time i've spent. i don't give it away for anything less than what was agreed on.

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ElefantPharts@reddit

It’s a gamble because you don’t know if the correct order will show up (as you’ve clearly experienced), if it will be cold, or if it’ll have a bite or two taken out of it. Sure you can get your money back, but you’re still hungry and now you have to order something else and wait for it to be delivered, again with all the risks… meanwhile I’ve gone and picked mine up and I’m enjoying my hot, correct meal while you’re still angling for a refund and figuring out what to order next. You’re absolutely right, time is money and I choose not to waste it on time sinks like haggling over a wrong delivery.

PS, the argument was never “don’t order, cook your own food” a la your car point.

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3925@reddit (OP)

Yeah man, I don't order every meal I ever eat from these services, this is just how we do lunch at my office on the days that we don't go out.

If somebody's complete order doesn't show up, I get a refund, even if it's just one or two items.

Just like if someone catered your wedding and forgot the cake and champagne, you probably wouldn't want to pay for that service - even though you still got some stuff.

The point is, when it works (which is most of the time) it's great, so it's worth it.

And the few times that it doesn't work, I don't pay for it, because I'm not running a charity.

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FlpDaMattress@reddit

My truck left me stranded at work once (fuel pump died). I live in a food desert. Door dash was the only way I was eating.

I go to a lot of events in cities where you pay each time to enter a parking lot. Usually $20. Cheaper and easier to door dash so I don't leave my shit unattended.

I was drunk in a hotel room. I don't drive while drunk.

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ElefantPharts@reddit

Nothing to do with not being able to afford, it has to do with me wanting a correct order in a timely manner, so I do it myself. Then I have no one to blame but myself for my wrong order that’s cold and has 3 bites taken out of it. Also, I didn’t pay more for each item, a delivery fee, plus a driver tip. But hey, everyone’s different, some people enjoy bitchjng online about how their orders never right and always cold, you do you my man.

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ilega_dh@reddit

You built the car you used to pick up that order yourself too? Because by your logic, you should never pay anyone to do anything for you.

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3925@reddit (OP)

or i can pay for a service to deliver it, and when it shows up correct they get to keep the money, when it doesn't i get the money back.

pretty simple.

driving to a restaurant and waiting around for the food and then driving back to the office isn't really that rewarding of an experience.

that's why i pay someone else to do it.

if they do it wrong - i don't pay them.

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ElefantPharts@reddit

Sure, then you gotta deal with a refund and reordering or just suck it up and eat the wrong delivery… again, you do you, if that’s worth your time and attention then that service is clearly geared towards you. I just prefer to avoid that whole run around and just get my own food so I know it’s right when I sit down to eat.

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3925@reddit (OP)

it's not that hard.

i just tell them that one of the orders didn't show up as ordered and it needs to be refunded.

and since it's an account used to purchase multiple meals for multiple employees, M-F every week, all year, they just refund the order automatically because they don't want to lose a corporate gravy train account like that.

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ElefantPharts@reddit

This whole post is predicated on how it can be made difficult and what you can do if that happens, what are you talking about “it’s not that hard”

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3925@reddit (OP)

the post is just describing what i would do if they ever declined to automatically refund the whole order.

Better yet if you are too lazy to cook or get it yourself find someone to get it for you and cut out the middleman. Do you have a neighbor with lots of free time, or a high school student with a car? Offer them the 30 dollar delivery fee. That way they make more than they would driving for the app.

It is literally fraud, which is a felony.

You are knowingly making a purchase to then perform a charge back. That’s fraud.

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