How do I go about this debt collector?

Hi OP, I dealt with exactly this same company and probably the same debt collectors on behalf of my dad. In short, SmartParking Ltd can't just decide not to give you an outcome for your adjudication or to have one and then not give you it. It isnt an obligation they can escape. The debt collectors aren't party to the adjudication and, therefore, can PO. Email complaints at smart parking (It's on their website) with a copy of the automated email response saying you haven't received the adjudication outcome but you are being threatened with court action by debt collectors despite their promise of suspension. State that if they are intending to go to court, you will be raising the refusal to provide an adjudication outcome, and the refusal to provide a code for you to go through external adjudication before the court and that you have done all you could to avoid it. Save all your emails. Save all your letters. Do nothing by phone from this point onwards. Courts do not like people who refuse to try and avoid court. Courts also do not like companies who try and convince people that they do not have rights. The debt collectors going after my dad also admitted after much to and fro that they weren't the ones who were going to start court action and it wasn't up to them, nor can they put anything on your credit file. They aren't bailiffs. Their job is basically to scare you into submission and collect themselves a nice little fee. Assuming your Mrs paid for parking on her card have a look through your statements to find the parking cost - if she didn't pay it or overstayed, you'll need to pay it anyway but you'll avoid the debt collectors costs.