How do I go about this debt collector?

Posted by Bobathy91@reddit | AskUK | View on Reddit | 102 comments

Hi, After advice because I literally don't know where to turn. Back in October my Mrs went to ingoldmells. Parked somewhere and got a car parking ticket. Not going to lie even she can't remember all the details! Anyway, we went through their appeal process which was just online. (smart parking ltd) Appeal acknowledged and that was that. Fast forward 2 months, I have had a debt collector send me a letter demanding £170!! I rang them and told them I appealed and they've said the have rejected our appeal and we must pay! Tried ringing smart parking ltd and apparently they don't actually answer there phones and it just disconnects. Now I have a £170 debt, threatened with court over a stupid car parking ticket which would of cost me like £25 to pay if I knew they had rejected it!!