What was the issue that led you to changing service providers?

Vodafone fucked my WiFi install up and left me without internet WFH for weeks. Their solution was to upgrade my data plan to unlimited from £24p/m to £65p/m and tether while they fix the WiFi then they'll cancel my new plan and I'll roll back to my old one. Well none of that happened because COVID shut down 90% of things so my appointment was cancelled and no one contacted me, no one would answer the phone so my new plan kicked in and I still had no WiFi. When they finally got in contact a month later they told me it was unfixable and I had to go back to my previous provider. It took nowTV 2 months to fix the line and take it back, the whole time having no connection. I refused to pay Vodafone and ended up with a £600 balance so opened a complaint. They didn't action the complaint in time so exactly 8 weeks later I emailed the ombudsman, about two weeks later I had a letter from Vodafone removing all charges with a £250 goodwill gesture for multiple failures on top and my contract was cancelled for the remaining period as I'd paid off the phone and only had the data plan remaining. Felt fucking amazing About two years later I got a £5 cheque which was an unactioned goodwill that got stuck somewhere, still got two missed payments on my credit score but there was no way I was dealing with another complaint about that. Hadn't touched the company until I realised voxi is owned by them 😂