Representative.. REPRESENTATIVE,.. REP-REEE-ZENNN-TAHHH-TIIVVE
Posted by Hedonistic_Yinzer@reddit | GenX | View on Reddit | 167 comments
Once upon a Time, when you called a business, they forced you to listen to a menu of options. You would then select the option you wanted by pressing a number on your phone. *Heavy sigh* The good old days. We had the audacity to complain about phone mazes.
It feels as if all of business, as a collective, heard our complaints and said " try this on for size" and we now have a system you have to talk to.
Do you find yourself continually screaming representative at the phone in order to bypass this mess? Have you found anything that works?
Broad_Ad101@reddit
I was forced into a lengthy text chat with a bot at T-Mobile over a billing issue. It would not hand me over to a live person. It was beyond infuriating
Hedonistic_Yinzer@reddit (OP)
T-Mobile is one of the worst
norfolkgarden@reddit
Awww that's a shame. I have been with verizon for twenty years. But I always missed the wonderful T mobile customer service.
Difficult-Relation56@reddit
Big facts 😂
Incognito4771@reddit
CUSS-TOW-MER SIR-VICE!!! All the damn time :-(
jseger9000@reddit
I say "talk to a human."
Kodiak01@reddit
Swearing sometimes works wonders.
keirmeister@reddit
Try calling the IRS and try to speak to a human. I swear it’s set up to turn every caller into a serial murderer. Even when you think you’re on the right track and wait your turn, you’ll be on hold for over an hour and just when it sounds like a human is picking up, the system hangs up on you.
Taira_Mai@reddit
As a former customer service rep for a business to business (B2B) company, I had to field questions about federal income tax and FICA withholding for VISA employees - there's a dozen kinds and the IRS is no help. Their website says you can either call or lick it and stick via letter to an address in DC. And of course the hours are EST but a lot of the B2B customers were on the west coast. I ended up telling them to talk to their legal counsel to be sure.
No_Proposal7812@reddit
Best to send them a fax
HeinousWalrus@reddit
I try hitting Zero first.
60% of the time it works every time.
stuck_behind_a_truck@reddit
Businesses are catching on and send you right back to the AI. It’s infuriating.
HeinousWalrus@reddit
EverythingScrolling@reddit
Yeah. I can't usually get it to work. They're also getting better at ignoring people saying "Representative" to bypass the AI.
mountainsun9@reddit
Yep, say agent. Over and over
draggar@reddit
Bark like a dog. While some systems have adapted to this, most still think it's a connection issue and will bring you to a rep.
Or talk, but mute yourself often.
Elegant-Lemon126@reddit
Shouting “customer service, keeyustomerr suh-er-visssss” at the AI phone bot in different made up accents has made my day more on more than one occasion.
LiggyLax@reddit
And with this response, you have now made my day!
Elegant-Lemon126@reddit
Try it! It is therapeutic.
Btown-1976@reddit
Going to the sales department seems to get to an actual person, but then they will have to transfer to where you need to be. This works when I need to call AT&T.
JurassicPrick@reddit
I used to work in that hellscape, and I'm sorry.
OhSusannah@reddit
"talk to a representative"
(phone tree continues)
"representative"
(phone tree continues)
"REPRESENTATIVE!!!!!"
(phone tree continues)
Finally come to the conclusion of the phone tree and a representative comes on. I have never found a way to shortcut part that.
Impossible_Jury5483@reddit
I'm fairly certain I've been speaking with AI a few times. I had awful customer service for a cancelled flight on United where I was stranded over 200 miles from my destination at an airport that was closed ( zero services, no voucher, no hotel, no car rental). I was on the phone for over an hour and my problem was never resolved. The other was a major hotel chain and it was the same looping type of conversation with wierd lapses in response and repeats of the same thing over and over.
JohnBarnson@reddit
Kind of related to the phone trees:
I was at the gym once, soaking in the jacuzzi, when an older guy got in--like early retirement age. He launched into a rant about how he'd been trying to get his membership billed to Medicare. The front desk attendant didn't know how. The manager didn't know either.
I was confused for a little bit. Why would you expect the teenage dude-bro at the front desk to navigate the intersection of government healthcare programs and gym billing? But then it hit me: this guy grew up in an era when employees were expected to actually know things. Not just occupy a role, but be competent in it. And if someone fell short, the manager...the manager...would swoop in and sort it out.
It hit me that he wasn't being unreasonable. He was just running legacy expectations on modern infrastructure.
CrankyDoo@reddit
What prompt did you use to generate that story? It’s pretty good.
JohnBarnson@reddit
Well shoot. To be fair, the story is original, but yeah, there are some enhancements. That last line is ai and I should have scrapped it.
I originally had a line about "some arcana about the intersection of government programs". I liked the tone, but it felt overdone, so I tried to get it cleaned up. But yeah, I probably should have gone with the original.
Since you caught me, I feel like it's fair to post the convo:
Prompt:
I was confused at first, because I couldn't imagine why he would try to talk to the teenage dude-bro at the front desk about membership billing and medicare bureaucracy. Then a recollection dawned on me: in the 90s and before, people were expected to be competent at their jobs. Employees were expected to know things, not just be human placeholders. And if an employee were particularly incompetent--to the point that they didn't know some arcana about the intersection of government programs and their job--then certainly you could talk to their manager, and the manager would quickly straighten things out.
Result:
CrankyDoo@reddit
That’s funny, because the last line was what made me the most suspicious (although the “—“ was somewhat suspicious as well). It’s catchy style of phrasing that AI seems to love. Reading your prompt, I honestly prefer the pre-edit version, it reads with greater authenticity. Also, it’s not entirely fair, the em dash has also become associated with AI as well, since it seems to love using them (although it seems more recent updates may have moved away from that).
grandma-activities@reddit
Serious question: what's the reasoning behind using AI to help you write a response on Reddit? I genuinely want to understand the thought process. (Because your original prompt was perfectly fine.)
CrankyDoo@reddit
I think you responded to the wrong comment.
grandma-activities@reddit
I did! Clicked on yours by mistake. Sorry about that!
JohnBarnson@reddit
The guy that got caught using AI here!
Man, these interrogation lights are getting hot...
But honestly, fair question. I've started using AI in my writing. I don't give it a prompt and ask it to write something. Instead it's more like I feel like a particular sentence is unclear, run-on-y, or overworked (like I thought the "arcana" line was), and rather than spin my wheels on that phrase, or re-write it and try to get all the sentences around it to line up, I'll just toss it to AI.
Now, to your point about this being reddit: I read the response from AI, chewed on it for a second, and was like, "meh, this is reddit; I'm not seriously going to go multiple rounds with the AI to get this right; I'll remove the space-em-dash-spaces and maybe change a word here or there and fire it off." If I were writing in a context with more stakes, I'd make some edits on the AI's response, then shoot it back over to the AI to make sure the sentences lined up, etc.
I think AI is kind of like calculators--I'll do the parts I think are important, and let the calculator multiply two seven-digit numbers, rather than doing it long hand. Similarly, I'll do the writing, but if something isn't landing right, I'll ask AI to rework it for me, then I'll modify it and run it back through to make sure it still flows with the rest of the content...rinse and repeat.
grandma-activities@reddit
Interesting. And thanks for answering so honestly. I guess for me, the combination of having been an English major (and still having a genuine love for writing) and harboring an absolute hatred of generative AI makes me intensely curious as to why other people use it for everyday writing. So I'm glad to understand at least a part of the process there. Thanks!
CrocusCat@reddit
My young adult son can’t log in to Experian to freeze his credit. We’ve spent hours on the phone. We have tried snail mail begging for assistance. I don’t even know what the next step is. Lawyer? It’s ridiculous.
TollyVonTheDruth@reddit
Since you already spent hours on the phone, what is/are their reason(s) for being unable to help?
TollyVonTheDruth@reddit
I feel your frustration. I used to be able to bypass all the automated crap by simply pressing 0. Nowadays, if I just press 0 I'm greeted with something like, "In order to get you to the right representative, in a few words, tell me why you're calling or press 1 for billing, 2 for technical assistance..." So I press, say, 1 and get, "If you're calling to make a payment, press 1. If you're calling to change your due date, press 2, or if it's for something else, press 3" I press 3. "Okay. Something else. In a few words, tell me why you're calling or say 'representative'" I yell, "REPRESENTATIVE!" "In order to get you to the right representative, in a few words, tell me why you're calling or press 1 for billing..." OMG!!!
At that point, I just hang up.
sweetwaterfall@reddit
There has to be a way of compiling a “best of” reel of all the psychotic breaks we’ve collectively had while these companies record us. I’d be so down to listen to that.
grandma-activities@reddit
One time I was on hold with some customer service department and had to leave the house, but I didn't want to restart the call, so I just got in the car and let Bluetooth pick up the call. Fine. Normal. And then some asshole almost sideswiped me, and right in the middle of a string of colorful insults, the cheerful customer service rep picked the call back up. She started going into crisis mode, like on the verge of tears. I had to pause, put *my* customer service voice back on, and apologize. I bet they still use that one in training.
Cysteine_Chapel64@reddit
With the right back track and rhythm that'd probably make a pretty good song.
grandma-activities@reddit
Some companies have a system that picks up on a caller's tone of voice, or screens for cuss words. Use that information as you like.
7toedcat@reddit
Can you elaborate on this? Thx
grandma-activities@reddit
Dude elaborate how? If you yell FUCK a lot, the computer might route you to a human who can actually help.
7toedcat@reddit
I thought maybe you were saying the opposite. Like, if they sense your hostility they'll hang up the call. Lol
grandma-activities@reddit
Oh some of them do that too! It's a crapshoot, but a fun crapshoot.
kahn265@reddit
If you start yelling profanity at the computer, about 50% of the time (in my experience) it redirects you automatically.
So I often yell, "GIVE ME A F*****G REPRESENTATIVE YOU F******G PIECE OF S**T!!!!" and I'll get redirected.
tofuttiWhereAreU@reddit
I second this. I recently had a ridiculous experience with Verizon and had to call at least a dozen times one weekend. I lost my temper at one point when an agent transferred me back to the menu and yelled ‘are you fucking kidding me? Are you FUCKING KIDDING ME’ and it transferred me right to a live person. I tried yelling expletives right off the bat every time after that and it worked.
grandma-activities@reddit
I was having a difficult time with Verizon a few years back and just quietly said, "are you fucking kidding me? I don't want to go through your fucking menu again" after a rep transferred me back. The computer voice reading the menu prompts paused for a second and then cut to "I'll get you to an agent" or whatever they say. Cussing at the computer has worked like a charm every time since then. And then a programmer friend confirmed that some companies set up their systems that way, I guess to avoid bad reviews?
Scarpity026@reddit
"if your car is a Pacer, press 61. If your car is a Studebaker, press 62."
https://youtu.be/J3gyq8wnTNI?si=sRlbcCVrqDUufTT7
Affectionate-Cow3737@reddit
We had a pacer
kat_storm13@reddit
I haven't run into one that doesn't at least give you the option to either speak or type what you need, but I can't even remember the last time I had the option to do anything other than press a button.
dancingfirebird@reddit
And now, they often give you a "live agent" who says polite things like, "I'll be happy to help with that" with the sounds of breathing and background noise. But the "live agent" is an AI that sounds alarmingly human but is not a living, breathing human.
I ran into this recently with UnitedHealthcare specifically, but it's VERY common these days.
ExtensionActuator@reddit
I kept asking a woman at Vanguard if she was human, because I would ask different questions and her answers were so similar. I even had my husband on speaker, and he agreed. She kept insisting when she was human when I and sounded a tiny bit put out, but then still didn’t say anything outside these canned responses. When she connected me to an actual human, he said all sorts of out of the box things so I knew he was real. I’m still not sure what to think.🤔
FormerLaugh3780@reddit
Irrespective of the reason I'm calling for, when I call Comcast/Xfinity, I just start saying cancel service or disconnect and I'm talking to a human pretty quick.
7toedcat@reddit
That's interesting because back in the day, I remember it being impossible to get a human when calling to cancel AOL, but if I pressed the option to sign up, I got a human immediately.
Gullible-Apricot3379@reddit
it's especially irritating because, really, in 2026, how often do you call a business for something that AI could have resolved?
Like, if I just want to make a payment, I know how to do that online.
Pendragenet@reddit
I found in the old days that if you waited until the second level of "select 1 for..." and you entered 0, you usually got to a real person.
That sometimes still works with the "tell me what you want" systems. Otherwise, make the first selection and then say nothing and it will connect you to a person.
Always maneuver through that first selection - many systems will disconnect at that point figuring it's a misdial. But once you are in the system, it will usually get you to a person if you show "incompetence"...
Prestigious-Curve-64@reddit
They’re wise to us now. 9 is the digit for a human for a lot of the insurance companies I call. When I pound on the zero, the computer says “I did not understand that. Goodbye.”
Pendragenet@reddit
Yeah, there are a few that do that. But I find it still works more often than not - but I don't call insurance companies often.
Prestigious-Curve-64@reddit
I’m a nurse coordinator and have to call those $&@## far too often. And I can’t even be a bitch, because the poor case manager I am talking to wants the patient to live, too. Besides, if my temper caused a denial, I wouldn’t be able to live with myself. So I just seethe.
Pendragenet@reddit
Oh, that sucks. You need a bozo the clown punching bag at your desk - they are very therapeutic.
makeup1508@reddit
I work at a bank and sometimes I have to transfer a customer to customer service and have to navigate through the phone menu. UGH!
SaebraK@reddit
Saying "Agent" tends to work too.
VixxSynn@reddit
One time I said Jesus Christ in absolute exasperation…and got directly transferred to a human…immediately!
1questions@reddit
I’ll have to try that beater all too often trying representative, human, and operator don’t work.
VixxSynn@reddit
Make sure to use your angry voice! (That’s how it worked for me!)
1questions@reddit
Thanks I will.
Ok_Responsibility419@reddit
There’s a phone booth at burning man to call and talk to god. A human is on the other line and it’s such a wonderful connection
git_push_origin_prod@reddit
Operator, operator, operator, operator, operator until I start to laugh at myself. It always works tho. I get a human
SeismicFrog@reddit
“Agent” or wrong data.
Dependent_Top_4425@reddit
Sometimes when "representative" doesn't work I try saying "customer service" a few times.
The other day I called a business who had the NERVE to have typing sounds in the background of their automated "secretary". UGHHHH! That pissed me off so much!
I don't even LIKE talking to people but I certainly don't want to listen to all the options for 10 minutes and then talk to a robot.
"Are you open on Memorial Day?" Thats all I needed to fucking know! And the business I called was an Urgent Care. I feel like they should have people answering the damn phone.
SargonTheAkkadian@reddit
I work for a large company that has a lot of options in its phone tree. Recently we implemented AI in hopes that it can walk people through highly technical troubleshooting. People are frustrated by the time they talk to me.
WolfPacker01@reddit
That’s because when someone calls a company with a problem the last thing they want is to navigate through numerous options guided by a robot voice. Just give us a living, breathing human, at the end of all the electronic bullshit trying to avoid that option we end up there anyway so companies should just stop wasting our time.
tvieno@reddit
I just mumble or say nothing.
DeaddyRuxpin@reddit
Just the other day my niece made a call on speakerphone for an issue the group of us were dealing with. When the voice asked for the reason for the call my niece gave a single word response and then was silent. Several seconds later the voice said “hello?” again. We all burst out laughing because the voice’s tone and cadence had us all believing it was AI instead of a real person and it just wanted the short simple reason to route the call.
I suspect this is going to start happening a lot as none of us expect to speak to an actual person anymore when a call is first answered.
TheWuziMu1@reddit
I read somewhere that taking the Spanish language option gets you to a human much faster.
When they answer you then claim you pressed the wrong button. Usually the representative speaks English as well and will help you immediately.
HighJeanette@reddit
Interesting
chikn2d@reddit
“Sorry, I didn’t quite understand that. How can I help you today?”
OldDude1391@reddit
So I work for very large broker/dealer. I started in the service role for the online brokerage. The system recorded, and played the prompt spoken by the caller. The system does a decent job of getting you to the right department. Saying representative will get you to the first level and during the week that is often a trainee that has a limited skill set. Which means another transfer. Got a few chuckles out of “how the hell does this thing work” “give me a fucking human”, etc.
1questions@reddit
I’m one of those “give me a fucking human” people. After I’ve tried operator, representative, and human, and it hasn’t worked them “I want to speak to a fucking human being,” or some variation is my go to.
OldDude1391@reddit
I don’t blame you. When I’d hear that on the recording as the call loaded, I would usually introduce myself and say something like “and I am a human”. lol. If the caller would reply along the lines that they didn’t know we could hear their comment.
introvertednurse75@reddit
In my current role in the clinic that I work at, I have to call insurance companies or a third party that does authorizations for insurance conpaniesa lot. It really is the worst part of my job. Friday I spent a good hour just trying to get on the phone with a person in the right department that I needed to talk to for my patient to get the test that our patient needs approved. I got hung up on numerous times. I do not have time for all that but i had to go through multiple menus where it ended up sending me back to the start again, then disconnected. So infuriating. I think they do that on purpose, hoping we will give loans not call again.
LollipopGirl923@reddit
I had a horrible experience the other day and the representative HUNG UP on me! It was something with an easy solution that ended with the representative yelling at me and disconnecting the call. I'm glad that I wasn't treated like that twice in one day when I contacted the other company and they resolved the issue within minutes. And AI definitely isn't helping 😒
MassConsumer1984@reddit
0#0#0#0#0#0#0#0
Gotta love the “it will be 45 min in the queue for the next representative…press * if you want us to call you back”. You press star, wait an hour, get called, and they HANG UP ON YOU!
Specialist-Leek8645@reddit
Your call is very important to us.
Fish-Weekly@reddit
Our phone options have recently changed so please listen carefully to the following options.
Girl, I been calling this same number for years and you ain’t never changed the options!
JohnBarnson@reddit
"We are experiencing higher-than-normal wait times..."
But you're always experiencing higher-than-normal wait times. What do you think "normal" means?
1questions@reddit
Said every 30 seconds and each time you hear it for a second that brief moment of silence makes you think someone is going to answer the phone. But no it’s just your call is important to us. 😡
Equivalent-Speed-631@reddit
YES!!!!!
Moveyourbloominass@reddit
Pressing 0 at many companies avoids the long bullshit spell and takes you right to a live agent.
rcook55@reddit
Not when we disable that option 😉
You can still press numbers however instead of saying one, two, three, etc...
Moveyourbloominass@reddit
Stop disabling that feature 😞😝.
Grunge4U@reddit
AI sucks and we're just getting started. Imagine how bad it's going to be in 10 years.
youngkpepper@reddit
This is precisely the reason behind 99% of negative reviews I've left.
Leaving a bad review on Amazon, Yelp, etc. is very often the fastest way to get the message to the people who matter. I won't necessarily to agree to remove a bad review in exchange for getting my issue resolved, but I will amend the review to reflect the resolution.
SamanthasPlace46@reddit
I saw another post waaaayyyy back when. Someone said to say " returning a call ". I've done it a couple times....it works.
JD_tubeguy@reddit
I have literally screamed "SPEAK TO A REPRESENTATIVE" into my phone countless times.
Pretend_Piano_6134@reddit
Me too!!!
1questions@reddit
The nine of tones I’ve said “representative, human, operator” and then finally defaulted to “I want to speak to a fucking human being” is a lot. There are many things I have patience for in life but those damn phone robots drive me insane.
jlselby@reddit
A lot of the menus will forward you if you ask to speak to a human.
1questions@reddit
Some will but my pharmacy inside our local grocery store chain won’t. I try representative human, pharmacist and nothing works. When you finally get the robo voice to recognize you want a human then it asks for more info. They won’t just transfer you to the pharmacy it wants to know why you want to speak to a pharmacist. It infuriates me to a degree that it probably shouldn’t.
Looked at my phone and it totally takes a minimum of two minutes to convince the robot to transfer me to a human. Did find a shortcut the other day though. I cashed the costumer service desk at the store and asked to be transferred to the pharmacy. Boom, immediately connected to a human. Not even bothered that they answered with “thank you for calling (name of store), can you please hold?” I have way more patience for humans than I do for robo voices.
jlselby@reddit
If your pharmacy is CVS, they no longer allow calls to reach the pharmacy. They send you to voice mail and the pharmacy calls you back. They've completely removed direct connection in one call.
1questions@reddit
Nope it’s not CVS. Sounds like they’re all just horrible. That’s one, not a branch, just literally one good pharmacy people recommend here. Unfortunately I looked up the hours and they’re only open 9-6 or something M-F and sat fit a few hours, closed Sunday, so the hours don’t mesh with my work schedule. I work as 9-5 have to be there type job and can’t go to a pharmacy where I can only pick up for a few hours on Saturday.
Pretend_Piano_6134@reddit
OMG YES!!! I hate this with a passion, and sadly nothing works
punkwalrus@reddit
I used to have a "Platinum" connection to a well known hotel corporation. Because I did multimillion dollar contracts with them, I got a concierge service that blew me away.
It was the normal 1-800 for platinum members BUT my caller ID was on some filter. No entering in anything, no rings on the other end. I'd just dial and immediately a human would answer, "Good afternoon Mr. Walrus. How may I help you today?"
Only had to use it a few times and man, what power I felt.
I wish everyone had that.
kmoore61@reddit
I’m changing my last name to Walrus immediately.
1questions@reddit
Sounds amazing. You’re living the dream!
spatialnorton09@reddit
*clutches pearls*
That would cost a negligible amount of money!
Think of the poor shareholders!
MaximumJones@reddit
I always shout "SPEAK TO A FUCKING PERSON" into the phone.
1questions@reddit
I wonder if that works better than my technique of saying, “I want to speak to a fucking human being,” in a very loud voice after having already tried operator, representative, and human.
CathycatOG@reddit
I also say this as soon as I encounter one of these IVR nightmares.
Alternative_Sort_404@reddit
Glad to see I’m not the only one !
spottymax@reddit
I want the job responsible for changing the menu options for company phone lines. As often as they say it has changed, those people must never run out of work. /s
JohnBarnson@reddit
Haha, I worked for a decent-sized bank for a handful of years. I sat next to the person responsible for the "IVR system" (call tree, automated menu, whatever).
And honestly, she always was working on requests to change the call tree.
1questions@reddit
🤣😂 Right?! Everytime I call please listen carefully as our options have changed. No no they have not, I’ve been calling here for treats and not once have the menu options changed so just cut the crap.
Echo15charlie@reddit
“Escalate.”
Hedonistic_Yinzer@reddit (OP)
"okay! Transferring you to Cadillac."
Echo15charlie@reddit
Damn it! Even in the future nothing works.
1questions@reddit
Yeah the Jetsons were a bunch of liars. They’re streamlined futuristic world where everything went right and people had flying cars and robot maids? Not even close to reality.
TheJokersChild@reddit
No, not "Escalade!" I SAID "ESCALATE!"
PracticalApartment99@reddit
I simply repeat “human.” Usually, they say “I’m sorry. I can’t understand you. Please hold while we transfer you to a” HUMAN.
themewedd@reddit
If you have AI or chat Ai bot you can throw nonsense at it and it will go- i dont un derstand. I will connect you to a representative.
Song lyrics too. Last bot i rick rolled
1questions@reddit
Sometimes that works but sometimes it just keeps saying it doesn’t understand and then it hangs up on you.
Bladrak01@reddit
I once had a list of codes to reach a real person for a bunch of different companies. This was at least 20 years ago so I'm sure they're no longer accurate, if I even knew where it was.
jacqleen0430@reddit
I answer the phone in my office. Every time I answer the customer response is "oh my god, a human!" I get tired of hearing it, honestly. The kicker is, after I tell them the answer, they don't really believe me. "But, Google says you do!" (Or don't, or something similar) is usually their response. I've been there for 27 years, it's the right answer, but Google has lead them astray, AGAIN, and now they don't believe the human they were so thankful to be speaking with in the first olace. Lose, lose situation.
Dynamo_Ham@reddit
While I have plenty of experience yelling "representative" at my phone, I have to admit that the AI representatives are getting way better. I made a maintenance appointment for my car last week that required significant back and forth re: the work required, and for scheduling drop off, pick up, and getting a ride service to get to/from work in the meantime. My first instinct was to just bypass the AI because I figured that sooner or later I'd need to talk to a person. But for some reason, I wasn't in a hurry so decided to stick with the AI and see how it worked.
I was shocked with how well it worked. I had a fully near-normal human-like conversation with the AI that understood my questions and scheduling issues, and actually successful got everything scheduled correctly and efficiently.
Maybe our eventual subjugation by our future AI masters won't be so bad after all? At the very least they'll make the customer service experience of being processed into soylent green pleasant and efficient?
Candleforce-9728@reddit
I did that and immediately got a call back from a human apologizing that the AI gave me a time slot that was not available. This actually made more, not less, work for the human operator.
Vioralarama@reddit
I've found that too. I think most recently with Walmart. Two customer service calls, in one the ai carefully explained what was going so I understood it, in the other I got transferred right away because the AI understood and couldn't handle it.
If you want to see a stark difference try communicating with PayPal. It's AI is still in the dark ages so I have to spend time thinking up the right key words like it's the 00s.
RythmicBleating@reddit
I hate the current hype train where corporations are just throwing AI at everything. But I've been shocked the last couple times I had to call business for something routine, and their AI receptionist actually worked.
I'll take an efficient, soulless robot over an incompent and argumentative minimum wage human chained to a cubical any day of the week.
Swifty-Dog@reddit
Start saying random words. That confuses these AI assistants and they usually transfer you to the one overworked human who they are still willing to pay.
“Ferret ruler complicated millwork”
Ok-Marzipan9366@reddit
My electric company uses AI and hangs up on you if it doesn't understand what you said.
I have a speech impediment....
Hedonistic_Yinzer@reddit (OP)
I have tried this. My wife thought I was having a stroke. Until I told her what I was doing then she just went about her day like nothing else happened.
ShartlesAndJames@reddit
Careless_Ocelot_4485@reddit
This is what I do. Used to automatically press zero in the old days to talk to a real person.
Practical-Bar8291@reddit
My cvs went full AI for refills. No option for using numbered responses. Not sure how I really think about it. It works well enough but feels weird to me. It's the same feeling I get using a key fob these days. Just leave it in your pocket and push start.
I miss talking to people and keys 😕
EeyoreAscendant@reddit
So frustrating because pressing the numbers always worked! I’ve used the AI once and it claimed the prescription I’ve been refilling for years didn’t exist. Tried calling again and speaking very clearly, and got the same response. Finally left a long voicemail for the pharmacist, who had the prescription ready for me the next day. Same outcome, 3 times the effort.
Practical-Bar8291@reddit
Yup
Clean_Ad_1556@reddit
Yes! Stupid CVS! I get so mad I just get in my truck and go there! I absolutely hate calling them
the_far_sci@reddit
I need to try talking to my keys. Could be what I'm missing! 😄
Ok-Sprinklez@reddit
Every damn time
shesin_the_attic@reddit
Agent or Operator
Cysteine_Chapel64@reddit
You used to be able to do a google search to find the phone number to speak to a human but then using google for anything but frustration thanks to LLM's, SEO, et cetera, is a really dubious prospect now.
Fritz5678@reddit
0
0
0
0
0
0000000000000000000
kangus73@reddit
Don’t forget to throw a # in there too!
Upstairs-Affect-7323@reddit
I FEEL this
Dont_Care_Meh@reddit
Shout representative, and you hear a change in the background hiss, a click, or whatever. And you feel the joy of victory, only to immediately encounter the agony of defeat because the next thing you hear is a voice straight from Hyderabad, "hello, my name is John, how may I help" and you know that isn't 'John' and he cannot help.
willowmarie27@reddit
Humaaaannnnn
meldroc@reddit
I have precious little patience with voice jail systems, so I'll be saying "Representative!" "Agent" or "Operator", or press 0, whatever it takes to get a shaved ape on the line.
SatansLoLHelper@reddit
an app that replicates the sound of 0 on a rotary phone.
SatansLoLHelper@reddit
Self serve kiosks.
They tell me to use it or ask if I need help.
I need help.
I feel so justified watching the employee fail. I can't read, is my general answer now, and look very embarrassed with my grey hair.
shotsallover@reddit
There used to be a website that would tell you what buttons to press to get to a human at various companies. I can’t seem to find it now, which is frustrating on a different level.
aardvark92@reddit
Probably because they fired all the humans.
MotoXwolf@reddit
Yes. It’s so frustrating living in a modern world where a human being is no longer valued more than a phone bot.
REPRESENTATIVE!!!!!!!!!!! 😂
garnetwaters@reddit
ApoplecticAutoBody@reddit
I just keep saying "operator" over and over. My kids look at me like I'm insane 😆
Nervous-Rooster7760@reddit
I will admit I have no patience. The AI wants to hear the problem and you know full well it can’t help you but want just pass you to a person. Pisses me off. I only call when I can’t do it online myself.
adkSafyre@reddit
I ask to speak to something with a pulse.
Murky_Possibility_68@reddit
Go fuck yourself doesn't even work anymore.
thejohnykat@reddit
If I have to deal with one more shitty AI phone guide…
Equivalent_Hair_149@reddit
yes i go blah blah blah blah blah like a goat. my mom laughed at it but its like it doesnt understand me anyway and yes it worked
mommagawn123@reddit
I usually spam the 0 until the system gives up and gives me a person or hangs up on me.
Ill_Job4633@reddit
Same here. Representative is usually 0 anyway.
freisbill@reddit
I scream "agent", will have to try "representative" and see if it works better, though I ma convinced the louder I get the better (AAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGGEEEEEEEEEEEEEEENNNNNNNNNNNTTTTTTTTT!!!!!!!!!!!!!)
Melodic_War327@reddit
I remember when I was that voice that you got when you called the Sprint corporate number. They tried to replace me with an AI back in the early 2000s. Thing was dumb as a bucket of mud. They're still dumb as a bucket of mud, but everybody thinks they want that.
neskatan@reddit
Agent. Agent. Agent.
CaroCogitatus@reddit
Yes, I do know that I can do most of what I need in the website or the app. I tried that. That's why I'm spending 40 minutes on the phone listening to your frequent but unconvincing interruptions to assure me that My Call Is Important.
RebelStrategist@reddit
Try this next time https://gethuman.com/
Equivalent_Gap_805@reddit
Trying to talk with a real person and a person who speaks English that you can understand. I think those days are almost gone as well.
PurplePenguinCat@reddit
All. The. Time.
NeverEverMaybe0_0@reddit
Numbers still work, but it isn't stated.