Do I update this 3rd party security system?
Posted by Buttknucks@reddit | sysadmin | View on Reddit | 3 comments
Sole IT for a medium sized org, and we’re starting to have users unable to connect to the security camera system. Clients updated, but the server is still on an old version so they won’t connect.
I looked more into it, and the server itself is running Ubuntu 16.04, and the camera server is 2 full number updates behind. Apparently it was working until now because the software has a compatibility mode, but client/server are now too far apart.
All of this was installed and managed by a telecom company before I started. At some point, the telecom flipped their whole enterprise security to a smaller security company that can’t handle what they bought, so it’s terrible support response times and I’m not sure they are even familiar with the server setup here. If this was still owned by the company that installed it, I’d put in a ticket and be done with it.
I need to get this updated, but I thought I’d check for advice if anyone has been in a similar situation before.
DarthPneumono@reddit
If nobody has been patching that (and therefore paying for extended security support) you should assume that box is pwned left right and center. 16.04 went EOL in 2021, and regular extended support ended last month.
Eskuran@reddit
Create a snapshot, try an upgrade, does it work? Yippee. Does it not work. Welp. The new security company might not be familiar with your setup but they might be familiar with how to upgrade said system.
NH_shitbags@reddit
What software? If the client and server versions need to match, then you will need to either downgrade the existing clients to a compatible version, or update the server software. Sounds like you have a good handle on it.