Spent over an hour trying to cancel services with RingCentral today and it was one of the most infuriating support experiences I’ve dealt with in years.

I submitted a cancellation ticket 3 days ago. No response.

Called customer support and was told cancellations are only handled during specific time windows. Already ridiculous, but fine. I called back during the designated time.

Immediately got pushed into retention tactics despite making it crystal clear I wanted to cancel.

Then the real circus started.

15 minute hold.

Came back saying the request was “submitted.”

Then casually told me that if the charges happen to hit the next billing cycle, they’d “gladly refund me later.”

Excuse me?

Why would a cancellation not be immediate?

Why is the customer expected to babysit billing errors and chase refunds afterward because your internal systems are apparently held together with duct tape?

I pushed harder and said I wanted confirmation NOW, not vague promises about what “might” happen later.

Another 20 minute hold.

Then they send me some ridiculous “change order” email that I had to manually reply “Accept” to like I’m signing a peace treaty just to cancel phone licenses.

After that, the licenses STILL remained active in the dashboard.

Support told me to “wait 24 hours.”

No chance. I refused to get off the call because I’m not wasting another hour of my life calling back into the same black hole tomorrow.

Eventually they removed the licenses.

Then I realized they forgot to cancel one of the services entirely.

Support blamed it on a “glitch.”

Another hold.

Then I was told THAT cancellation had to be escalated to yet another department.

At that point it became obvious this entire system is engineered around friction, delay, confusion, and attrition. The goal feels less like customer support and more like making cancellation so time consuming and annoying that people give up or accidentally roll into another billing cycle.

Funny how the red carpet rolls out instantly when you sign up and hand over your credit card, but the second you try to leave, suddenly every process requires an escalation team, a waiting period, a special form, another department, another hold, another “glitch,” another future promise about refunds.

Absolutely exhausting company to deal with.

My advice:

Stay away from RingCentral unless you enjoy wasting hours fighting to cancel basic services you already told them repeatedly to terminate.