Troubleshooting Help Needed
Posted by DatBoiPlebs@reddit | sysadmin | View on Reddit | 5 comments
I have an odd Windows 10 IoT Enterprise LTS device on my network that I inherited and its having an issue with our aggressive antivirus. To summarize, I am currently trying to update the OS but continue to get the error 0x80240004. I've read several articles online and found that following this guide https://learn.microsoft.com/en-us/answers/questions/3754186/error-code-(0x80240004)-after-trying-update-to-the will get it to work for a very brief second, and then the update will freeze, and then return to the error....thus repeating the instructions from the article will work for a second, and then rinse and repeat. does anyone have a sure-fire method to get around this error?
poizone68@reddit
Did you check if the date/time/time zone is correct on the device?
Typical-Road-6161@reddit
What other troubleshooting/isolation steps have you done so far?
That_Fixed_It@reddit
If you think it's the antivirus software causing the failure, why not temporarily disable it?
DatBoiPlebs@reddit (OP)
i dont think the antivirus is causing the update failure. the antivirus pushed out tons of false-positives, bringing my attention to the server, finding it is outdated....for whatever reason, i cannot get it to update
That_Fixed_It@reddit
Can you run winver? What build is it?