I hope I chose the right group; if not, I apologize. I’m not very technical, but I run a small business. I switched our email provider to Microsoft because of Office for employees. Before that, we used a different provider and based our work on a few shared addresses like logistics@, sales@, etc. It worked somehow, and it also helped me cut costs a bit because we didn’t have many addresses.

Now we’re growing a little, and every employee has their own private mailbox, but the shared addresses still remain, and I wouldn’t want to change that. I thought that using shared mailboxes would make this work nicely, as the Microsoft representative promised, but it doesn’t quite work that way. We have a lot of problems with this, from simple ones like when someone chooses “Reply all” and the shared mailbox address is automatically included, or the lack of automatically selecting the shared mailbox as the default sender address, to more annoying issues, like when one person reads a message and everyone else sees it as read, or the need to change the signature every time because it can’t be set automatically for a shared mailbox.

This shouldn’t be the case, and I’m convinced you have this better worked out here. Could you share your ways of handling such shared mailboxes? I’ll bring this up in the company and make some changes, because I think my business needs to modernize a lot in this area.