AWS overdue payment hurdle
Posted by scantcloseness_3@reddit | sysadmin | View on Reddit | 11 comments
Hi all,
I was renewing EC RIs the other day, a week later I noticed one of the payments didn't go through. The payment was overdue, I could not pay immediately as "Complete Payment" button is grayed out. So I did another RI of the same instance type as instructed by a tooltip. That also failed. I checked in with company's accountant, we had reached credit limit at that moment.
Okay, that got sorted out so I reserved again and the payment went through. Now in Payments, I have two overdue payments which are supposed to cancelled at the end of the month. I still get this scary warning:
You have 2 payment(s) past due. To avoid suspension of your AWS account, pay the full amount immediately. If you made a payment recently, it will appear in the Payments page in 5 to 7 business days. For any questions, contact Customer Support.
I opened a new ticket about this, crickets besides useless AI response. Can anyone reassure me this shit won't get me fired?
All RIs are paid partially upfront, failed ones show up with status “waiting for payment” or something.
sp1cynuggs@reddit
Bro do you pay the bills? Sounds like it’s a different dept that does so they’ll get sacked
scantcloseness_3@reddit (OP)
This is a company with under 20 employees so I do have to buy those RIs by myself. The accountant surely could have read the email with subject “AWS payment failed” and reported back to me timely…
tech2but1@reddit
They'd be the one getting fired then, not you.
takala-jp@reddit
If you have a valid payment method is the pay "Complete Payment" option still grayed out? IIRC you should be able to pay the outstanding bills at any time with a valid payment method.
As you are receiving crickets on the support ticket I assume you do not have business support enabled. The price for business support is $29 p/m these days making it a no-brainer.
scantcloseness_3@reddit (OP)
Thank you, I did not know about the Business Support plan. I am more relieved now.
scantcloseness_3@reddit (OP)
It is but under the button they have a “Why is this disabled?” tooltip saying you need to repurchase the item and the failed invoices are to be cancelled at the end of the month.
Someone on the AWS sub told me to call them directly but I don’t know if they have a call center here in the EU.
Helpjuice@reddit
Is this a business critical AWS account, if so you need to upgrade your support plan before you have issues like this if you are expecting quick results. If it is not you'll just have to wait for somebody or something to get back to you when they get back to you.
Only an AWS employee can tell you if this is going to be a problem or not after reviewing your account.
freethought-60@reddit
Fired for what? Is it your job to pay the bills and make sure the funds are available to do so, or what?
If the company has reached its credit limit, the accounting department should know before hand; otherwise let's talk about how much bananas cost per kilo.
scantcloseness_3@reddit (OP)
The more I think the more I realize the accountant screwed up lol
sryan2k1@reddit
Outstanding payments can in some cases get the entire account suspended. That is OPs job to fix the in limbo RIs
Cormacolinde@reddit
Hard to tell. Once the AWS AI talks to your company’s HR AI they might decide to fire you because you’re not spending enough tokens.