How dysfunctional is your IT environment?
Posted by Mr_Dobalina71@reddit | sysadmin | View on Reddit | 143 comments
I’ve never come across an IT environment that runs perfectly.
I’d give my current work place a 6/10 rating currently, it’s dropped since I started here, with 10 being perfect.
A lot of the issues where I currently am are due to under resourcing which is due to cost cutting due to financial issues.
How do you rate your current work place?
crankysysadmin@reddit
I'd give us an 8/10. This is probably the best shop I've ever worked for. We've been moving up. Going from 8/10 to 9/10 (our goal) is going to be 100 times harder than moving from 7 to 8 sadly.
legeril@reddit
Do you see it as diminishing returns to go through the next steps or is it getting buy in for the next 10% to get prioritized beyond standard business objectives?
ETurns@reddit
As an MSP tech, it is chaos 24/7.
Mr_Dobalina71@reddit (OP)
Yeah never going back to a MSP, I’d rather suck dick or sell drugs, pretty much the same thing when I think about it.
Mental_Beginning_698@reddit
Man, what did they do to you? I'd only sell drugs.
Prize_Cheetah895@reddit
Selling drugs pays a lot more if you produce large quantity.
Walbabyesser@reddit
Sell or produce?
somerandomguy101@reddit
Naa, some people enjoy sucking dick or selling drugs. As far as I can tell, no one really likes working for an MSP.
CantankerousBusBoy@reddit
Bob? Bob Dobalina?
Is that you?
musiquededemain@reddit
This response is 100% completely valid and reasonable. I too will *never* go back to an MSP.
I work for a medium sized financial institution. There are about 115 people total in the IT department. I've been here for coming up on 8 years. Since then our tech stack has improved tremendously and as a result we (on the infrastructure side) have less stress and frustration. Out of all the jobs I've had (and many dysfunctional ones), my current job is an 8 or 9 out of 10. Yes, improvements can be made but they are reasonable and company is incredibly progressive and human-centric.
The fact I've been here for so long, have no interest in moving on, *and* haven't felt the need to use martial arts at work to solve interpersonal conflict speaks volumes. Yeah, I've worked in some *really* toxic and psychologically unsafe places. I have serious PTSD from those jobs.
RepulsiveGovernment@reddit
In the parking lot?
squibby_sh@reddit
At the same time?
Mr_Dobalina71@reddit (OP)
I’m not great at multitasking, but I’ll give it a crack :)
RamblingReflections@reddit
Wait, you’ll give me crack AND a blow job? Where do I sign up?
Mr_Dobalina71@reddit (OP)
Yeah, $10, you keen?
hugglesthemerciless@reddit
I was keen until I told myself "you get what you pay for"
Mr_Dobalina71@reddit (OP)
I’ll take my false teeth out?
mysticalfruit@reddit
Let me guess.. It's now $100 and you'll be keen in a week..
N0b0dy_Kn0w5_M3@reddit
If you sell drugs, you get your dick sucked.
FittestMembership@reddit
I managed to land in an MSP that's specialised, and seems to have a coherent plan and only takes on clients that are willing to pay the minimum for a competent setup.
Hebrewhammer8d8@reddit
There is a ceiling for sucking Glizzies?
xSkyLinedx@reddit
I never want to work for an MSP again.
rararagidesu@reddit
After almost 10 years of internal IT I went MSP... and it tracks. ;)
kanzenryu@reddit
Wow, fantastic rating to have 24/7 instead of 6/10
sleepmaster91@reddit
MSP here 6/10
Manager that doesn't manage much Short staffed and not willing to hire more people
ReputationMindless32@reddit
I would say it is a 4/10, but all that matters is that the board sees it as a 9/10.
Specialist_Ad_712@reddit
Man at the place I’m at 2 stars out of 10. Between IT and Cybersecurity it’s a shit show. And it’s been this way since before me getting hired. Unfortunate because the company as a whole are pretty good and do good things. Just these two problem departments make things harder than they really need to be. Ontop of suits who need to retire and let others with fresh ideas move in and at least try and make things better.
Along with the manager that I report to. Guy is dumber than a box of rocks who inherited the position by default. So damn scatterbrained and doesn’t remember what he did yesterday, 5 mins ago, hell even currently. It’s funny watching him. Just the funny in wearing off rapidly cause it’s the same thing over and over again 😂.
eddytim@reddit
Chaos. There are people who play nice by solving issues via phone and always being available instead of following procedure through ticketing. Most of the department's knowledge is carried out verbally and that's mostly supported by the chief of IT. So not an equal treatment or opportunities environment whatsoever. Toxic environment everyday and a constant effort to hold responsible people that are not to blame.
darps@reddit
Honestly 9/10 by comparison. We've outsourced the monkey jobs but not the know-how or responsibility, we invest in infrastructure and security without having suffered a massive breach first, our management has our backs 90% of the time and cares about the team environment, and we were able to do a full green-field approach a few years ago which means there's relatively little technical debt. I get to tell app owners they're being idiots when they are (while providing safe recommendations), and write my own operational and security standards.
Wages could be better, a lot honestly. And politics are seeping in a bit lately. M&As are giving us trouble with insecure "super critical production infrastructure". So it's degrading a bit. But we are holding up relatively well.
Fylak@reddit
5/10 maybe? IT manager is a moron and an asshole but he mostly leaves us alone to do our thing. We're struggling to convince management that our 7 year old computers that the company cannot make money without need to be replaced, they want to wait and see if prices go down and refuse to believe that they won't anytime soon. We have gotten our security and network upgraded recently so that should be handled at least.
thehuntzman@reddit
I feel like you've just described every place I've ever worked at
DropTheBeatAndTheBas@reddit
and this is why every company gets hacked, they cant afford to stay up to date
thehuntzman@reddit
I fundamentally disagree with that statement because of the false-dilemma logical fallacy. We currently exist in a threat landscape where even those who are on the bleeding edge of updates get hacked (because the updates themselves are compromised now). It is also entirely possible to run a secure environment with some outdated software in the mix by implementing mitigating controls and adhering to other security best practices.
Rarely is security as simple as opening the checkbook and paying for new/updated software/hardware. Most compromises don't even occur due to an unpatched CVE anyway; they occur because Jerry in finance decided Adobe Acrobat was too hard to use and downloaded free-pdf-converter.exe from a promoted Google link or Ryan in AppDev ran NPM install against a compromised package and nobody prioritized proper controls and safeguards to prevent something little like that from taking down a whole organization.
The true threat to security at most companies is the revolving door of clueless middle management making boneheaded decisions against the advice of their fully competent staff and not properly managing projects or shielding their team from endless scope creep and ludicrous requests from C-levels.
Corana@reddit
Most places have the same main vulnerability... The users.
grahamfreeman@reddit
Ah, so downsizing is part of a wider organisational vision embracing security at its core?
Mysteryman64@reddit
I have fired all the employees, unplugged all the servers and network infrastructure, and buried all the hard drives into a cement block at the bottom of the sea.
I can't say we're completely hack-proof, but we're about as close as its possible to get. Always a chance James Cameron comes after us though.
InvisibleTextArea@reddit
Today is the cheapest price you will ever get a new computer for.
awful_at_internet@reddit
I see you have found the single most persuasive argument for leased equipment.
More expensive, sure. Cant do fun upgrades, yup sucks. C-Suite cant use it to pump their numbers? Worth.
IllIntroduction8499@reddit
You know, you can always tell them there's legal liability in neglecting IT Security. Just tell them that the upgrade should be performed due to this policy.
musiquededemain@reddit
This. Cybersecurity is not an option.
KiNgPiN8T3@reddit
Unfortunately you need to find a place where the higher ups outside of IT actually appreciate IT for this to go well. A large proportion of CEO’s, CFO’s and the like just see IT as a cost and treat it as one that needs to be reduced…. Without taking into account everything that’s going on behind the scenes. Uptime, resiliency, DR, security, backups, licensing, etc etc. all those really un-sexy things a business can’t function without but happen silently and expensively. Lol
Important_Ad_3602@reddit
IT manager here. I don’t give a flying f what laptops our users have. They all think they know better and they all think they’re power users. I can tell you 95% isn’t and those laptop are going to waste. But when the €5000 laptop they just got doesn’t do anything for their 1GB Excel sheet, they never come back to tell me ofcourse.
If the company thinks they should get a new €5000 laptop every 2 years, go for it. If they think they should use them until the keys fall off, fine also.
All i do is advise what i think they technically need. As unbiased as possible. All i care about is security, the rest is optional.
1z1z2x2x3c3c4v4v@reddit
In my 30 years of IT, the least dysfunctional IT departments, with the best budgets, resources, and technology, had the worst stress and home-life balance, as the companies that could afford the best of the best also expected your firstborn (if they didn't work you to death before you could have one).
One of the reasons I will never work in the finance industry ever again. They were all psychopaths. Yes, literally, psychopaths...
https://www.reddit.com/r/FinancialCareers/comments/186v4l2/what_are_some_dark_truths_about_working_in_the/
https://academyoflifeplanning.blog/2025/04/25/psychopathic-traits-in-financial-services-prevalence-impact-and-regulatory-responses/
Never again.
Not worth the 25% increase in salary and crazy bonuses...
Expensive-Debt-9960@reddit
Its a different mess but same level of chaos every single day. And its not just IT and the NOC its everywhere. Maybe we shouldnt have quadrupled our client base before even thinking about hiring more people. Wild idea
WantDebianThanks@reddit
I have a short term gig while I look for a permanent place and the most dysfunctional things I'm aware of are: no central KB (each team in the 50 person department has their own, mine uses a onenote so old the images don't work) and I have no earthly idea why this position was created since I do maybe an hour of work a day.
IAmAComputerNerd@reddit
3.5/10 - Senior Leadership doesn’t want to do most IT Projects. e.g. we have some sharepoint sites still using the classic view. It got brought up once before a few years back, then it got forgotten. Brought it up again this past year, got traction, now I think that it’s not happening again.
Atillion@reddit
I'm a one man IT department for a medium sized family company. The IT department runs smoothly and exactly the way I want it to, but the guy that runs it is dysfunctional as fuck.
forgottenmy@reddit
Went from 8/10 to 6/10 after a merger to 3/10 after CIO change post merger, but then covid hit, still the same CIO but we are probably at 5/10. We’ve cheaped out on some key software, the CIO (who is my boss) has a terrible management style, but at last he’s spending millions on millions to get our infrastructure up to date.
tardiswho@reddit
Budgets are low. A lot of management considers IT a one time cost and then they don’t know what they are talking about. What do you mean 4tb costs this much. I can go to staples and buy 4tb for under 200 dollars.
tk42967@reddit
We're doing better. In August of 22 we still had Server 2008. We currently have all of our servers on a supported OS, we have dropped our security scores massively, and we are doing well.
Our directory is a former developer and wants to run our no code shop like a dev team. He just brought in an IT manager that's a good foil as an old school infrastructure guy. He's no nonsense and doesn't build things that do not really move the needle.
We're better than 4 years ago, but not 100%. Probably 98%. We are far and above better than any of our peers in the industry, esp in terms of security. We take pride in that and hope it gives some small amount of comfort that there are easier targets out there.
PauloHeaven@reddit
I'd say my current one (big company) is a rather solid 7. The only downsides I see in it are:
It may be managed better at other locations. Security is taken seriously, and our network, server and SAN hardware is solid. And it exists, which is already something!
Because, my previous job was THE absolute mess. Small (super profitable) business, slow decade-old consumer NAS, Netgear switches, a pfSense firewall, no VLANs, a single AD DC, a single 12-year old Dell server with CPU and RAM usage constantly maxed out, and a consumer HP tower with a Core i3 to replicate a few of the VMs. More than a year fighting to get a budget approved to overhaul everything (because DUH, YES IT CALLED FOR IT) never to obtain it. Config hacks everywhere to work around limitations.
1 TB shared storage. Yes, 1 TERABYTE for a whole company. Granted, when I arrived, only 400 GB were used and people worked with small enough files, but the company eventually grew, and projects added up. We filled up the terabyte, and instead of planning on buying more HDDs, which were dirt cheap at the time? The boss ordered us to find what isn't useful anymore and delete files. Which bought us a whole more 2 weeks before is happened again with 100% useful data.
Users constantly lined up at my desk because everything was painfully slow. And I was the one buffering between their desire to have a working infrastructure, and the C-suite who wouldn't listen to a single of my arguments, and mimic the "This is fine" dog. Not going to lie, I had several crashes out. You can guess the grade.
sonic10158@reddit
There is no official IT leadership, I am the IT for our state, but the “IT managers” have no real power in the company so they best they can ever do is make suggestions that don’t have to be followed. I am really hoping this changes one day because having to fight for needed upgrades when my only bosses are not in IT and don’t understand that a 10 year old $300 PC simply doesn’t cut it anymore
XToEveryEnemyX@reddit
My IT manager is trying to push roaming profiles because he hates OneDrive Let's just say that's a very unpopular opinion but it falls on deaf ears
Our AWS lead stores ssh keys locally and doesn't practice security (also bumps heads with devops)
Oh and we spent 500k on a DR solution that still hasn't been setup
Rxorcistt@reddit
What DR solution if you don't mind my asking
bbqwatermelon@reddit
Pepper
paleologus@reddit
Being a smartass is better than being a dumbass, but only slightly better.
Dirtyhobosmurf@reddit
disaster recovery includes replication or moving servers or having multiple data centers to host
L1ckMyNukes@reddit
Disaster recovery
EyesSewnShut@reddit
Solution
zzzpoohzzz@reddit
ugh, last place i was at had roaming profiles when i started there, and although i was the senior person actually doing the work, i couldn't for the life of me convince my boss to move off of them. they caused so many issues.
RevLoveJoy@reddit
Roaming profiles have been awful forever.
LeTrolleur@reddit
Jesus Christ, I haven't had to do a profile rebuild in over half a decade and I don't miss it one bit, your manager is crazy.
bbqwatermelon@reddit
Home folders is like the one thing it is good for.
Misocainea@reddit
We're probably 7/10. 2 years ago when I started we were 3/10. Most of our outages are vendor failures rather than us.
All but one outdated system has been decommissioned. The one system is a huge project which will conclude this year.
All servers are running modern, supported OS versions.
We don't have nearly as much IaC and CICD usage as I would like. I'm the only person on the team familiar with it so I have to pick my battles vs ClickOps.
We have too much TLS termination at the load balancer, I'd prefer all out internal apps to be TLS end-to-end.
We've introduced a ton of automation which is preventing a lot of failures.
Electrical-Risk445@reddit
3/10... which is our staffing (3 of us, should be 10). Greybeards with too much seniority/age to hop somewhere else, waiting for our pensions. Management out to lunch, head of IT quit 4 years ago and still not replaced. I'm tired.
Turak64@reddit
We have IT experience managers that do nothing. The ask you for an update on something you already completed yesterday, then copy and paste the answer out of teams, into an email and send it out as their update. We have M365 "experts" who can't run powershell scripts that have already been written for them. Change managers that are more concerned about text being in the correct box, rather than managing the actual change. That's only the surface level, I'm sure there's plenty of other stuff and I know we waste money on multiple products that all do the same thing... It's still better than my last place, which was much worse
Misocainea@reddit
I used to do change management.
If you're in an audited environment that text being correct is probably the more important of the two tasks sadly.
Regen89@reddit
The balance between too much red tape and people running wild is extremely hard to get right, probably harder than staffing itself.
It's largely because it's more or less impossible for the people who are stewards of red tape (Change Management) to know every team's day to day OR have the slightest fucking clue what 90% of those teams actually do.
If you have the right people in the right positions for long enouggh you can eventually get to a happyish middle ground where things generally make sense and are generally tolerable but that is practically a pipe dream even though it sounds like a 7/10.
laveyzfg@reddit
wait, are there Functional IT Enviroments?
Mr_Dobalina71@reddit (OP)
Yeah, what was I thinking!
TightBed8201@reddit
There are since i work in one. More you sre regulated, more you became functional.
Also, it depends on manager and people he hires. Surround yourself with problem solvers and you will be fine
Mr_Dobalina71@reddit (OP)
I’m guess banks have pretty good/regulated IT
astrofizix@reddit
Currently PCI compliant, previously DoD compliant. Good fences make good neighbors.
TightBed8201@reddit
PCI DSS solves alot of bullshit coming from managers and users. Regulative isnt allowing it and be done.
Audits are fine if you are preparing by doing your job properly.
musiquededemain@reddit
Yes and no. Banks and financial institutions are highly regulated, *especially* public ones. But just because they are highly regulated doesn't mean they are good, efficient, psychologically safe environments or have tech that's worth putting on a resume. At the end of the day, highly regulated basically equates to being subjected to constant audits. As a public corporation, you're subjected to even more audits. This is a significant work load increase and teams deserve staff increases to accommodate for the additional load but often don't....to save money.
crwoo@reddit
functionality is good. knowing why is harder to figure out.
Fox_and_Otter@reddit
8/10 Things could always improve, but everything is fairly stable. Only downside is manager and teammate quit a few months apart and it seems like we aren't replacing them anytime soon. So that number probably falls to a 7-6-5 over the next few months.
Evening-Page-9737@reddit
4/10
Team are 10/10
Accountants are a -50/10
We're a decade out of date and by the time they approve something the quote isn't valid anymore. The wheel turns.
nyantifa@reddit
If 10 is perfect and 1 is completely dysfunctional, I’m at like a 3. I am a completely solo IT employee reporting to the HR team at a small-ish company. I work with great people and make good money but it is a LOT of work and I am desperate for help.
CommandLinePenguin@reddit
6.8/10 I guess. Just started at a very small company and the IT department has a bad case of tech sprawl right now. I think a lot of it is from the large amount of senior IT staff they laid off during the pandemic. So now it’s me, and 2 others. Still miles better than the MSP I was at for 8 years, that place was a madhouse.
astrofizix@reddit
8/10 functional, but that's after 4 years and a staff of 20 working 10 projects individually non-stop. We've finally gotten to stage where massive outages are rare and we can finally put the IT into 5th gear. We have our tech debt managed, broken down silos between business units, have reviewed all of the crazy engineering of the past, and put in place some of the smart best practices. So of course a new CTO comes along says we should move 60% to the cloud, eyeroll. But in that last 2/10 is documentation of standards and practices (and incidents) good enough to be used to integrate AI agents to replace us, so we are kind of in the sweet spot. Lots of work to do, the budget to do it, but not perfect/redundant yet. And we manufacture an important tool of the modern age, so as a business we aren't going anywhere. It's a good gig.
fartiestpoopfart@reddit
was 5/10 is now 9.8/10. large corporation, new leadership decided to, without any warning at all didn't even inform managers, lay off hundreds of people mostly because they had 'engineer' in their title and they think AI can replace them. half of my team woke up to their VPN/slack/internal logins not working aside from email, which had a meeting invite with HR. my boss didn't even know this was happening until my laid off coworkers asked him what was going on. it was seriously fucked up.
whatdoido8383@reddit
1/10. Everything is ass backwards, systems getting put into production with no proper support structure, understaffing, managers don't know how to say no, unpaid on call, exec's have decimated any promotion opportunities this year.
I fucking hate it. I'm looking but we all know how crappy the market is.
The last org I need for this place was a 15/10. I miss that place a lot. Unfortunately the company was acquired and we were forced out.
Miserable-Scholar215@reddit
laughs-hysterically sobs
9/10 regarding colleagues, 9/10 regarding job security,
6/10 regarding salary,
11/10 regarding silo thinking and bureaucracy and chaos and lack of proper documentation.
sebastianelisa@reddit
Do we work at the same place?
Miserable-Scholar215@reddit
Big hospital, 100+ people in IT...
Potentially yes, and yet I might not even know your face.
sebastianelisa@reddit
I see, I work at a public university, seems similar :D
ShinDuce@reddit
I won't name shame any company, but the best one I worked for always had the budget to make it so that we could do Laptop swaps and get our laptops fixed. We swapped them out ever 3 years. Then I worked for other companies and they had them until the wheels fell off. I had the later strategy, if you can call it that. We all know that enterprise laptops are not what they used to be since around the 2010's onward. Things fail hardware wise no matter what brand -- Dell, Lenovo, HP, you name it near their standard warranty end date. Each company has so many updates to drivers, UEFI/BIOs, firmware, etc. that have to be installed regularly. This is just one area. That same wicked good company always had more hardware in stock so we could swap out anything as needed or replace say any length of Ethernet cable needed. Other places we have to order and wait. That wait doesn't seem like a long time for us, but for the end user they panic. Management could give a fuck most of the time at a lot of places. Until they contact someone higher up than them and not it's an emergency.
T_Thriller_T@reddit
I have the problem that I can not really consider what would be 3/10.
I'm lacking "oh god that is worse" comparisons and I know they could be.
But from where I have worked, multiple were around 4-6 with 6 feeling high. Other hit 8-9, I'd even give one 9.5/10.
ipreferanothername@reddit
6/10
health IT, 10 hospitals, 100 clinics, over 3k vms, 15k employees. IT is 400 people [including medical app support, infra teams, PMs/mgmt, other admin].
the paychecks are pretty regular, but everything else is a coin toss. theres a self-created outage in something pretty much every week, either because someone did something wrong, or because something that alerted didnt get addressed in a timely manner at all.
most of the department work like its 2004 and doesnt really have an understanding of IT, so they do all sorts of inefficient senseless out of date stuff. were constantly tripping over our own systemic problems but the business side pushes too hard and too fast for us to have time to really correct things.
my management is ok, not great, but ok - and i have a lot of flexibility as i WFH and can work/take appointments/errands/PTO however i like.
thomasmitschke@reddit
The one I build last year has a 10/10 :)
AcceptableBear9771@reddit
Where i'm at we are understaffed for sure, plus no-fucking-one gives a damn about what us IT techs say about anything IT related because
A ) everyone thinks they know everything
B ) management doesn't care because "it works" (until it doesn't)
C ) we are all good guys so we get to fixing every issue every time even if it's the result of everyone else's bad doing
katzners@reddit
8/10 it took me almost 10 years but it actually works quite well nowadays. The key is to reduce complexity wherever possible.
swordsfish@reddit
i'd like to proud myself on a 7/10
ThreadParticipant@reddit
Went from a 3 to probably a 7 since I came on board… only because they had no in house IT and solely relied on an MSP… when someone in the company actually knows IT and agrees with what the MSP is recommending we can get stuff done to properly help the business.
OsisX@reddit
5/10, the actual IT’ers do their job to the best of their abilities en resources, but man those managers are a bunch of clueless idiots. Also we have 4 managers for an IT department of 7. If that doesn’t tell you all you need to know, I don’t know what will.
Suddenly7@reddit
4/10 I'm doing like 4 projects on top of user tickets. We have a small team.
No-Gazelle7748@reddit
Welcome to the team; working on 10+ project, while also building an Automation for another Client, doing Web Migration and UI update for another and building UI for mobile App while also solving 20+ tickets a day. I’m fucking overworked and extremely underpaid
MSP Live sucks 😭
nihilogic@reddit
Businesses are driven by profit, not "operational efficiency". Even though that would make them more profit long term, they only care about short term stuff they can show shareholders. Every single thing you see that is moronic, is a shortcut taken because of that. They don't know about what you do and do not care about it, they only care about what's affecting the short term gains.
DropTheBeatAndTheBas@reddit
yep, which is why i like moving about, driven the same way its about my profit not the operational efficiency of IT in a business
Iatedtheberries@reddit
My group had 3 people move into security and we gained one person from a department we acquired. He gets paid more than me (140k?), refuses to learn anything new and stuck in his ways. People tend to message me since he's so aggressive when they request anything. Management won't do anything and im overworked. At least I have a job I guess.
DropTheBeatAndTheBas@reddit
id sabotage that guy him out the door, find some way to get things assigned to him that he does usually accept, then slowly escalate his workload, you already have the upper-hand in that people come to you first so you control a large part of the workload to work with
TheGraycat@reddit
Weird dichotomy of really quite mature and “what do you mean we don’t do monitoring?”
bbqwatermelon@reddit
I saw on here recently one of the best lines to describe it: nothing is impossible to the man not doing the work.
Aside from that I would say around a 4 out of 10. From help desk that is in the habit of shoving off things with keywords I am breaking them of with checklists to an elitist application team that think they know everything when it is the opposite but at least it is for an organization that helps people with community programs, gets me right in the feels. As dyatlov would say not great, not terrible.
tgwill@reddit
I’ve spent a good amount of my career unfucking broken teams. The current org than I am a part of is an absolute clusterfuck of domestic and international idiocy
vllyneptune@reddit
What field do you work in?
badogski29@reddit
It’s alright but it sucks we don’t have redundancy in our team.
pegz@reddit
5/10
It doesn't go down much if at all but it's flat and the design of the network is just all over the place. Small municipality, joke of an it department until my team came on board. Lots of technical debt; we've made alot of progress.
In the next year or two I hope to redesign the entire network with real segmentation and migrate in stages.
Leviastin@reddit
Backup percentage on 15k endpoints is 84%. Is this good? 🤣
Mr_Dobalina71@reddit (OP)
I do backups myself, I’m learning that’s actually pretty good.
volric@reddit
3-2-1.
and test backups!
(and restores)
Bogart30@reddit
Solid 4.5. DR isn’t setup properly, backup are never tested, 6 global admins in Azure even after repeated attempts to remove this access, and much more.
At this point, I do what I’m told and keep things written down.
roboto404@reddit
Locally, it’s me and a dude from a different department handed the IT Manager position over myself. Smart guy, but not IT smart. Treats me like a helpdesk most of the time. On a corporate level, our Level 1s our useless. No structure or planning for any big tasks or projects from Level 2s and 3s.
pilgrimtohyperion@reddit
Terrible management. 4/10.
TheArchist@reddit
i dont think i've been in an it department that was above 5/10 ever. in my last job it was the worst though. 2-3/10
hubbyofhoarder@reddit
Our IT environment 7 out of 10 and improving
Our OT environment (aka the redheaded step child that we keep in the closet and never spend money on) -4/10. Gives me nightmares
nullbyte420@reddit
2/10. We do use gitlab, but most people write edits in the browser, no IDE and no branches. Our programming language is primarily ansible, which is an insane use of it. My boss is crazy and probably has early stages of dementia and severe adhd.
Hebrewhammer8d8@reddit
At an MSP 8/10. Most of the stuff is documented and documentation is audit to verify information is valid., and important stuff are monitor. Sales and Tech Leads are working together with Operation team.
Previous place was 2 person IT team for 200+ users with outdated IT Process. The 2 person IT team got the job done, but it was building technical debt to be big down the line.
Pale-Price-7156@reddit
I once worked at a place where the director, directed me to falsify audit artifacts. I noped the fuck out of there as fast as I possibly could.
Empty-Lingonberry133@reddit
Functionality 8/10, work also 8/10 the CTO has a new idea every week and throws flames on the fire of projects getting done but bau has been automated to a point where tickets are mostly simple and the bulk of work can be focused on projects and improvements. Manager 9/10 v supporting, good bloke, tries his best
tiimmaahh@reddit
6/10 is exceptional if you have end users.
MeatSuzuki@reddit
How do I run my IT environment? On a wing and prayer.
Mr_Dobalina71@reddit (OP)
You’re half way there!!!
retiredaccount@reddit
Last engagement received a 100% match on all security domain findings. The previous engagement before that got a 60% match on the same security metric. Neither engagement was interested in proactively correcting non-client-facing or unreported security deficiencies. Rate those environments however you want.
Ill-Mail-1210@reddit
As an it/msp owner internally it is organised chaos. We have the right tools and follow a lot of processes mostly correctly but it’s still chaos. One of our servers reboots most days (no idea why), our big printer has a mind of its own, guest wifi has had probably 500 devices connected over time so sometimes random clients from a year ago walk in and get connected (isolated, vlan’d and restricted/filtered) and so forth. One client would be a near 10, most clients hover between a 6 to a 7/slim 8. One client is at a 2. (Don’t ask. They’re big enough to dictate to us but are refusing to fix anything on their latest 86-page pentest report)
ugh I’m going home for a drink
beren0073@reddit
You guys are getting positive numbers?
wrootlt@reddit
I am still rather new at this company, which is mainly telco, but also provides services like MSP. I would say mostly it is ok, but i sometimes run into things that shouldn't be like they are. But it is not what surprises me the most. It is the attitude of seniors. It seems they don't give a **** about some things not being monitored very tightly or about various issues arising. They think that major incidents happening because someone forgot something is ok and that's how IT works. Just laugh it off. My current manager is also new and is also struggling to accommodate to this. But if this is how they ran for decades, i guess company is ok with it.
xintonic@reddit
Eh I'm a CITO so take it with a grain of salt. When I started our main network room was a giant spaghetti monster and is not presentable. I have my staff focus on remote support and physical only when required. Our main production software is a pile of shit but who's isn't? We force a 5 year life cycle on assets by using 5 year leases. All staff have autonomy and are always welcome to bring up issues. 8/10 not perfect but we're a damn good team.
h9xq@reddit
MSP. 4/10, enough said.
zzzpoohzzz@reddit
i've only been at my new job for almost 3 months, but the way it runs compared to all of my previous jobs, probably an 8.5-9.5/10
been a godsend with how laid out everything is compared to the smaller companies i was with, where they were basically like "idk, figure it out, but don't affect production unless its like 2am on a sunday"
Substantial-Fruit447@reddit
8.5/10
And that's only because they reduced our hybrid work policy from 2 days remote to 1.
They could also pay me more.
Otherwise, it's pretty decent.
TheThirdHippo@reddit
I feel like we have a pretty decent setup too. Management is very security focused and hired personnel purely for IT and engineering security. We have dropped from a team of 5 to a team of 3 for our region, but we still cope and the employees are quite understanding if things may take a little longer. I’d give it an 8 out of 10, overall because we do struggle if someone is on PTO and as we get 30 days per year plus 8 bank holidays so it’s not far off half the year we’re only a team of 2
Invisibaelia@reddit
6/10 maybe? There are good people doing good things, but there's one person who appoints themself the head of everything who just acts as a bottleneck and refuses to believe they're not an expert in all things. This causes all the problems you might expect but their boss thinks they can do no wrong. I avoid them. At this point I'm honestly waiting for them to leave and then it'll take about a year to unfuck everything they've touched.
Sure_Stranger_6466@reddit
I'm unemployed, so it's perfect.
NorthernVenomFang@reddit
I'm at a K12 school board.
The tech isn't much of a problem, minus the odd teacher that feels entitled and that they require local admin on their machines. Our problems stem from inter department/ government political BS more than anything.
Honestly I would say I am at a 7/10; the political BS & insane levels of entitlement really start to drag you down. Luckily I have a really good IT manager and an OK IT Director (the division keeps hiring school principals for Director jobs... had one that I had to explain what a load balancer was for 5 times, and my manager had just explained it to them🤦♂️).
Downtown-Gate7867@reddit
hmm my direct boss is passive and a people pleaser so that's an issue and he doesn't stand up or try to find out what's going on in the facility. Corporate controls everything and they are based in EU. Change management is non-existent, the security guy is I swear is autistic and a fool with his contrived sense of entitlement. This leaves me with less to do and most days are easy and boring, but for growth it's terrible.
Down-in-it@reddit
My peers/team. 10/10. Mgmt 1/10
Vritrin@reddit
Pretty functional, I give myself a 8/10, but I also have ran the IT here solo since before we opened. So I get that rare situation where everything is the way I like it. Hopefully whoever ends up taking over for me agrees. Probably not. At least they’ll have documentation.
KadaverSulmus@reddit
It'll give it a solid 8, the infrastructure itself is good. The documentation is lacking enormously.
When I worked in an SMB MSP it was about a 5. This was all due to the fact that there is nothing more permanent than a temporary solution.
OneSeaworthiness7768@reddit
I doubt any place is perfect. I’d probably say my department is like an 8 or 9 out of 10. We have no problem with resources or funding. We maybe even suffer from too much of both. We’re heavily siloed so doing anything is a whole process and some teams are not great at communication and collaboration. We also seem to be way too willing to throw money at new products for minor needs so there’s overlap and bloat in certain areas. But outside of that, it’s a pretty well-run department. Competent managers that know what they’re doing and treat their teams well. They respect work-life balance. They pay well. It’s hard to complain.
HWKII@reddit
Yes.
Ragepower529@reddit
It majority model somewhere above a 1
Decantus@reddit
Far from perfect, getting better, lacking buy in.