Joined an IT team that probably needs better defined goals and organization and I want to help them and I need your suggestions

Posted by Nisaria@reddit | sysadmin | View on Reddit | 15 comments

A bit of mandatory background info: Recently I accepted an offer to work for the local office of an important regional company; we are not in USA if it matters. The company has several outsource companies each managing some portion of the internal applications (the majority hosted on-premise as far as I could notice) and even one of the databases and maybe other things I'm still not aware of. The local office has direct control over the local domain AD, AWS environment (only a few have access to the environment), the AP for the wifi connection for the office, two datacenters (1 prod 1 backup) and probably a few other things I have not encountered yet. I'm not an experienced sysadmin not I pretend to be, despite having around 8 years in IT I never experience a regular sysadmin role; started as a SOC analyst for a CyberSec MSP and then moved to brand specific SAN support and my own university background is computer network. I studied on my own after being made redundant in my last job, did some homelabs, small projects so I think I have a very superficial theoretical knowledge of how a "normal" IT environment works, at the very least I know the words and concepts. I believe my current job it's a perfect opportunity to get hands-on experience on all things I'm missing however I don't want to come across as "that guy" that thinks that can bring all the solutions and rake in the glory and be hailed as a hero, I just want to get all the experience I can. I have two seniors with the same role and for now they are teaching me the day-to-day operations, procedures, some AD tasks. I feel that there are no clear goals at the moment, and I believe having better documentation can be a short/intermediate goal, there is documentation but is either scattered or non-existent and so far I was thinking on some sort of onenote for sharing but that feels way too rudimentary. I'm open to suggestions on what I should keep an eye on that can be improved or things that generally are needed that perhaps are not implemented, suggestions on what I should ask my seniors, anything is useful. Thank you for taking your time on reading this