Does anyone have experience with riding and customer support on Engwe?
Posted by No-Board-1262@reddit | ebikes | View on Reddit | 14 comments
I’m planning on buying an e bike for the summer and I heard a lot about other brands customer service being bad, the Engwe has one to many 5 stars imo, idk tho I’m just very nervous cause I’ve never really spent this much money on something before. I tried getting other bikes just to find out at check out they are only in America and Canada. I’ve seen like on trust pilot some say it’s bad some say it’s good. I just want some like real people saying their opinions on it :).
Erander@reddit
From my research speaking with owners and techs too they arent the worst for sure but as mentioned they are very heavy (actually reason i didnt buy it myself) and their specs are to say the least very optimistic, id even say better look at fiido nomad only due to it having torque sensor alone itd make the difference, and itd still be heavy and cheaply built
No-Board-1262@reddit (OP)
I do like the look of the fiido nomad but I’m just not sure since both my friends that have e bikes have a Duotts C29, which is throttle, and on the nomad even though I like the range, I would never catch up to them. But I’ll def look into it
Erander@reddit
You likely would as it has quite high limit, also keep to safety, it isnt race especially if you dont have safety gear.
Cichciem@reddit
We had the opportunity to test ENGWE bikes in our shop, before we decided to test them. They were not so good bikes, but really cheap. We didn't decide to take them, but we had some problems, like faulty broken parts and we had got replacement pretty quick.
No-Board-1262@reddit (OP)
I mean I’m not really sure if I should just save up for like a good bike from a reputable brand or one of these not so cheap “cheap” bikes.
Cichciem@reddit
Wow. You right. This ENGWE ain't cheap, I was thinking about like half that. I'm not sure what you are looking for, but within that price range I always recommend tenways cgo 600. For casual city riding it's the best. Good aftermarket support, branded parts and very reliable belt drive. And a lot of workshops will to work on this bike.
stillyoinkgasp@reddit
So they are calling a hardtail with a suspension seatpost "dual suspension", and if that doesn't tell you all you need to know about 'em...
No-Board-1262@reddit (OP)
I don’t really know what that means. Could you explain please
Kyle_2099@reddit
OK so
You can have no suspension, suspension that's only on the front wheel, or suspension that's on both wheels.
This bike has suspension only on the front wheel, but they're saying it has both. Even though you can see clearly with your eyes that's not true.
No-Board-1262@reddit (OP)
Oh thank you
Ur-in-a-tor@reddit
I have only seen massively overweight Engwe ebikes. I briefly tested one of their folding bikes and yikes! it totally was not an ebike for my taste.
No-Board-1262@reddit (OP)
I mean o don’t think the weight would be to much of a problem, unless it affects the range
whattteva@reddit
Weight matters quite a lot: - If the battery dies mid-ride because you misjudged the range or the cheap battery/controller lies about the range... good luck pedaling that thing back home. - Most car trunk racks will only allow max of 35-40 lbs, so it'll be hard to transport around and will require a much more expensive hitch rack. - If you live in a multi-story apartment building with only stairs or if you want to take the subway back home because perhaps either you run out of battery or you caught a nail and popped one of your tires. - Easier to maneuver around traffic.
Ur-in-a-tor@reddit
When it comes to the riding experience, I personally found that there is a world of difference between a lightweight and a heavier bike. That of course does not matter much if you only use the bike to get from A to B and not adventure etc., but weight does reflect to future maintenance costs.