In my dealing with fiido it took a day or so for a reply but once you get moving they took care of everything on my bike.

I had a weird issue where I had a short and it ended up causing damage in a chain reaction.

They sent me a new motor that got damaged in shipping but will still work with a noise ,so they sent a whole wheel with a motor, ,they sent a brake lever switch, a new controller , new set of wires and a throttle .

This was over the course of some time as it takes up to 15 days to ship items unless it's in one of their warehouses closer.

I got discouraged at first but once the process started going I saw the time it takes. They have no problem replacing anything.

I would get my responses super early here as it's a total time difference. So I'd respond super early back and it usually took a day for reply.

They pretty much sent me a new bike in parts at zero charge. I skipped the protocol and was able to conversate with actual humans instead of bot that I had at first.

They are super kick ass at taking care of their customers imo so don't get too discouraged.

They are a growing conpany that seems to take pride in their bikes which is refreshing.

Just talk to em like you'd talk to a friend and it goes smoother.

At 55 years old I'm rarely impressed with returns etc. They changed that in my case.

They even sent me something I had in my basket I didn't buy! I had just left it in there.

There's no need to fret or get angry like most of these situations as they will do anything it takes to get you back riding. And that's a quote.

I've had my T1 now about a year running again and I can say it's been a bliss of a ride. I love the bike and was thoroughly impressed with fiido.

I was ready to get screwed and get angry ....that didn't happen.

Totally opposite. They didn't probably make anything and I told them that, I didn't want them to lose money but they didn't care. Whatever gets you riding again and safe.

I'm not associated or paid or anything by them I'm just impressed.

Fortunately for me it was 105 degrees out during that time so I wasn't really riding anyway. So it wasn't stressful. As much. :)

The videos and what not ate just for record. Some of the videos I sent proved nothing lol they weren't making bmrbprove anything just for tracking bike issues. They didn't second guess anything or contest any part I asked for. It doesn't matter how it broke. They'll replace it. unless blatant negligence.

I basically learned every part of my bike, and how to build one at their expense.

I stuck by them and let them know it. They stuck by me and even checked up just recently.

I absolutely love my bike and plan on getting a T2 as well.

I hope this helps and calms things.

I was there, and kicking myself for not being able to afford a "bigger" brand thinking I'm screwed. I'm glad I changed my thought pattern.

Don't ask. Just tell em. They are pretty nice people once you get past the barriers. I made friends with two of the employees at that. :)

That was just me assuming that was the case.