Staff Meeting Topic, need an opinion from fellow Admins

Three things you need, so 3fields in the ticketing system: What did you do? What did you expect to happen? What did happen? Just keep asking until you figure oht what's going on. Dwpending on context, you can also add in: What did you change (that broke it, even though you didn't expect it would)? Why? (Eg "why do you expect that would happen, did it ever do that before?" Or even "why do you do that? Stop doing that, it is very bad. Who told you to do it so i can go break their fingers?) But the why/what changed are secondary. (And some explanatory text like: nothing is not an answer to what happened. "Did the universe pause in its existence and become nothingness? How long for? ")