Barracuda Cloud Email Archive - broken indexing
Posted by switched55@reddit | sysadmin | View on Reddit | 5 comments
Is anyone else having issues with Barracuda cloud email archives?
For the past few months our email archive had been unusable, the indexing is broken, searching and exporting email isn't possible. Barracuda acknowledged this under tracked ticket BCAS-7878
We were promised a resolution by early May and now told end of June, as soon as their new "index-optimization tool" passes testing.
We were told other tenants are in the same boat, i'm curious to know how many others are affected and if you've found any temporary workarounds?
dartdoug@reddit
Sheesh. We often do email searches to fulfill Freedom of Information type requests...and sometimes emails required as part of legal discovery. We don't use Barracuda; I shudder to think what would happen if we had an outage that lasted more than a few days.
frosty3140@reddit
I had noticed some problems with opening older emails. Opened a ticket about this and was told that it was related to this same indexing issue you that you mentioned. I have been told by Barracuda that their new method has entirely passed testing and it being rolled out to Production tenants now. This is taking a lot of time, fair enough, lots of data has to be processed. No ETA yet for when our tenant will be updated. I have also asked them about some kind of credit/refund and Support told me I would have to contact our Account Manager at Barracuda.
Jeff-J777@reddit
We use their archiving services, I want to say in the last 60 days I have done one maybe two searches and things seemed fine. I don't know about exporting I have not done that in a while.
SC_Athletics@reddit
It's this in violation of a service sla? I'd start adding for credit back or refunds.
switched55@reddit (OP)
Yeah we’ll try and clawback funds, it’s a big stuff up IMO.